Originally Posted by PhilMTL

All my information were in the e-mail. The answer I received :

Thank you for your email.

In case of any missing miles, kindly send us your scanned copy of ticket
and boarding pass via email in pdf and jpg format. On the receipt of the
same we will verify and credit flights in your account. Please note that
we are unable to trace your flights details as per the ticket number and
booking reference provided by you.

In case of any other request, kindly elaborate on the same.
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I don't think they understand. Weird.