Originally Posted by PhilMTL

I booked a ticket departing May 6th from YUL to BKK.
I filled the refund form 5 days ago and still no answer.
I booked this ticket using a Privilege Club member #.
Will there be a penalty fee? From what I have read and because I filled the form in less than 48 hours after reservation, no penalty would occur.
Will that make any difference with my request?
Thank you very much.