I find it unfair
Apr 30, 2009, 4:13 am
#1
Original Poster
Join Date: Jan 2009
Location: London uk
Programs: *A Gold, BA Silver, Avis President, Hertz President circle
Posts: 2,804
I find it unfair
I am trying to book a award ticket on a ELAL flight with my Qantas points
it is not possible to do it online, it is possible to do only by the telephone, and I am still being charged the extra miles for a telephone booking
In my opinion it is unfair to charge for a telephone booking, when i am not being given the option of booking online
it is not possible to do it online, it is possible to do only by the telephone, and I am still being charged the extra miles for a telephone booking
In my opinion it is unfair to charge for a telephone booking, when i am not being given the option of booking online
Apr 30, 2009, 4:35 am
#2
Join Date: May 2005
Location: MEL
Programs: QF WP, VA, AA
Posts: 1,505
I am trying to book a award ticket on a ELAL flight with my Qantas points
it is not possible to do it online, it is possible to do only by the telephone, and I am still being charged the extra miles for a telephone booking
In my opinion it is unfair to charge for a telephone booking, when i am not being given the option of booking online
it is not possible to do it online, it is possible to do only by the telephone, and I am still being charged the extra miles for a telephone booking
In my opinion it is unfair to charge for a telephone booking, when i am not being given the option of booking online
Apr 30, 2009, 7:32 pm
#4
Join Date: Jan 2006
Location: OOL Australia
Programs: QFF (Gold), Skywards, Rapid Rewards,United, Velocity, Hilton Silver
Posts: 2,440
Especially since in the oneworld recent celebrations where the CEO professed that dealing with any one of the member airlines would be seamless throughout the group.
Just more BLAH BLAH BLAH
Just more BLAH BLAH BLAH
Apr 30, 2009, 8:07 pm
#5
Join Date: Dec 2005
Location: SYD
Programs: QF Platinum (LTG), OW Emerald, Accor Platinum; Hyatt Explorist.
Posts: 2,168
I had this issue booking a J award through to Halifax(YYZ) via JFK. Even though it was the same points to either JFK or YYZ; I would still be charged the 2500 if I booked to YYZ as that had to be done by phone.
After 2 calls and a supervisor I had it waived. The supervisor did agree it wasn't entirely fair.
Not sure that going through this every time you need to book an award tic, where destination hasn't been loaded to online bookings is good PR. Would it really be an issue to upload all OW destinations onto the system??
If any QF bods who are part of this forum could respond would be great or perhaps take it up internally.
After 2 calls and a supervisor I had it waived. The supervisor did agree it wasn't entirely fair.
Not sure that going through this every time you need to book an award tic, where destination hasn't been loaded to online bookings is good PR. Would it really be an issue to upload all OW destinations onto the system??
If any QF bods who are part of this forum could respond would be great or perhaps take it up internally.
Apr 30, 2009, 9:32 pm
#7
In Memoriam
Join Date: May 2001
Location: Katoomba (Blue Mountains)
Programs: Mucci
Posts: 8,083
May 1, 2009, 3:03 am
#8
Join Date: May 2001
Location: Oz via Canada
Programs: QF WP, SPG Plat again and non elite member of many
Posts: 86
Although one of my favorite cities in Canada, Halifax is not a major destination like Toronto (which is one of the selections on Qantas award bookings online).
Also, American Eagle services YHZ (Halifax) from JFK, and American Eagle do not necessarily have biz class on some flights to smaller destinations.
May 1, 2009, 5:19 am
#9
Join Date: Dec 2005
Location: SYD
Programs: QF Platinum (LTG), OW Emerald, Accor Platinum; Hyatt Explorist.
Posts: 2,168
Did you mean Halifax, Nova Scotia (YHZ) or Toronto (Pearson) Ontario - YYZ
Although one of my favorite cities in Canada, Halifax is not a major destination like Toronto (which is one of the selections on Qantas award bookings online).
Also, American Eagle services YHZ (Halifax) from JFK, and American Eagle do not necessarily have biz class on some flights to smaller destinations.
Although one of my favorite cities in Canada, Halifax is not a major destination like Toronto (which is one of the selections on Qantas award bookings online).
Also, American Eagle services YHZ (Halifax) from JFK, and American Eagle do not necessarily have biz class on some flights to smaller destinations.
Not sure I understand your point re J class on EA but for the record they don't have J on the Emb regional jets but the 744 from SYD-JFK does
May 1, 2009, 8:19 pm
#10
Join Date: Jan 2007
Location: SIN / HKG / AKL
Programs: *G (NZ SQ), MPC Gold, Amex Plat
Posts: 394
I booked an award flight on CX (TPE-HKG) through the QF call centre as I couldn't make it work online. They were initially going to charge but she was very nice and had this waived as I couldn't do it online. So definitely is possible!
May 2, 2009, 2:40 pm
#11
Join Date: Jan 2006
Location: OOL Australia
Programs: QFF (Gold), Skywards, Rapid Rewards,United, Velocity, Hilton Silver
Posts: 2,440
I was really referencing difficulties with CX, JL and other oneworld members and those many destinations that are not available online and the telephone fee.
Although last year when there were issues booking MXP-LHR-BOS online I phoned and was successful in having fee waived.
Although last year when there were issues booking MXP-LHR-BOS online I phoned and was successful in having fee waived.
Mar 17, 2010, 6:56 pm
#12
Original Poster
Join Date: Jan 2009
Location: London uk
Programs: *A Gold, BA Silver, Avis President, Hertz President circle
Posts: 2,804
I've actualy just made a booking and was charged, what's the best way to get it refunded?
Mar 17, 2010, 8:23 pm
#13
Join Date: Aug 2009
Location: SYD
Programs: QF WP (OWE), VA PLAT, EY GLD, SPG PLAT, Hyatt DIA, Hilton DIA, Hertz PC
Posts: 8,530
I've had the points waived when making award booking to the Middle East on BA, which aren't listed in the drop down menus. I stated that it couldn't be booked online, and asked politely for the fee to be waived.
Mar 17, 2010, 8:51 pm
#14
Join Date: Aug 2009
Location: MEL
Programs: Plastic Fantastic! - QF, DJ, AF, NZ, DL etc..
Posts: 414
Anything with QF over the phone is a rip off other than complaints / things which will work in your favour.
They charge $60 or 2.5k points just to speak to someone.
Rip off.
For things which they cannot offer on their website there should be no charges (eg points redemption as identified by the OP, multi city bookings not in the cheapest fare bucket offered online, etc...)
They charge $60 or 2.5k points just to speak to someone.
Rip off.
For things which they cannot offer on their website there should be no charges (eg points redemption as identified by the OP, multi city bookings not in the cheapest fare bucket offered online, etc...)
Mar 18, 2010, 8:36 am
#15
Original Poster
Join Date: Jan 2009
Location: London uk
Programs: *A Gold, BA Silver, Avis President, Hertz President circle
Posts: 2,804
Anything with QF over the phone is a rip off other than complaints / things which will work in your favour.
They charge $60 or 2.5k points just to speak to someone.
Rip off.
For things which they cannot offer on their website there should be no charges (eg points redemption as identified by the OP, multi city bookings not in the cheapest fare bucket offered online, etc...)
They charge $60 or 2.5k points just to speak to someone.
Rip off.
For things which they cannot offer on their website there should be no charges (eg points redemption as identified by the OP, multi city bookings not in the cheapest fare bucket offered online, etc...)