First lounge access
Jan 7, 2009 | 4:39 am
#1
Original Poster
Join Date: Dec 2003
Location: Hong Kong
Programs: QF LTG, TG *P, IHG P
Posts: 290
First lounge access
Flying on LAN went to the Sydney first class lounge.
Doorman said, LAN always welcome.
Desk clerk said have to be flying on the QF codeshare part of the flight.
I said, LAN's a OneWorld partner & so access is available.
Desk clerk insisted rules had recently changed.
Supervisor said ok & that desk clerk is only human to excuse her trying to deny me entry.
Basic training needed.
Doorman said, LAN always welcome.
Desk clerk said have to be flying on the QF codeshare part of the flight.
I said, LAN's a OneWorld partner & so access is available.
Desk clerk insisted rules had recently changed.
Supervisor said ok & that desk clerk is only human to excuse her trying to deny me entry.
Basic training needed.
Jan 7, 2009 | 5:29 am
#2
FlyerTalk Evangelist
Join Date: Nov 2004
Location: Melbourne
Programs: ►QFWP/LTG►VA WP►HyattDisc.►HiltonGold►ALL Plat.
Posts: 22,337
Yes, often training is needed - it sometime is your duty to assist with this.
In situations like that Quiet, pleasant, determined persistence can be required.
[Conjecture]
Maybe Desk Clerk was confusing Lan with Air Pacific ...
[/conjecture]
In situations like that Quiet, pleasant, determined persistence can be required.
[Conjecture]
Maybe Desk Clerk was confusing Lan with Air Pacific ...
[/conjecture]
Jan 7, 2009 | 6:22 am
#3
Moderator: Asiana & Qantas Frequent Flyer
Join Date: Dec 2006
Location: STR/SYD/SMF
Programs: QF LTG / P1 , LH LT SEN / HON, OZ LT Diamond +, Marriott LT PT, HH Diamond,
Posts: 15,157
Jan 7, 2009 | 11:07 am
#4
Moderator, Hilton Honors
Join Date: Nov 2003
Location: on a short leash
Programs: some
Posts: 71,446
Someone just got confused. I've used QF F lounge in SYD flying LAN many times (most recently a couple of days ago), as have other FTers. The only issue is if booked on LA flight number and do not have boarding pass you need to get it from transfer desk as the lounge cannot check you in, whereas on the QF flight number they can. Perhaps that is what confused the agent?
Jan 7, 2009 | 8:54 pm
#5
Original Poster
Join Date: Dec 2003
Location: Hong Kong
Programs: QF LTG, TG *P, IHG P
Posts: 290
I had the boarding pass.
It's simply a lack of basic training. I know my entitlements, but get chagrined at having to assert them & ask for a supervisor, whilst being told insistently that I'm not welcome.
C'mon, it just isn't good enough, by a long shot.
It's simply a lack of basic training. I know my entitlements, but get chagrined at having to assert them & ask for a supervisor, whilst being told insistently that I'm not welcome.
C'mon, it just isn't good enough, by a long shot.