potential changes to starclass!
Aug 4, 2008 | 7:14 am
#1
Original Poster
FlyerTalk Evangelist
Join Date: Mar 2001
Location: AU
Programs: former Olympic Airways Gold (yeah - still proud of that!)
Posts: 14,541
potential changes to starclass!
Hi all
I just got invited to take part in a fairly comprehensive survey about JQ starclass (see what happens when you actually fly them and have to give your email addy!!)
Anyways, they had a whole bunch of variables which they presented pretty much like BA did a few years back before bringing in their changes.
The variables were mainly about giving you a reduction in price, at the expense of reduced earn rate, or giving up other services.
They wanted to know, for example, if you paid 10% less than the standard starclass fare, would you accept FIXED 3750 points per international flight? Other options asked if you would accept a fixed 2500 points per flight, but still keep some of the other on-board amenities, such as full cabin service (actually thats the only on baord amenity isnt it?)
In the mix were:
There was a lot of emphasis on acceptance of lower points.
you heard it first here!
Regards
lme ff
I just got invited to take part in a fairly comprehensive survey about JQ starclass (see what happens when you actually fly them and have to give your email addy!!)
Anyways, they had a whole bunch of variables which they presented pretty much like BA did a few years back before bringing in their changes.
The variables were mainly about giving you a reduction in price, at the expense of reduced earn rate, or giving up other services.
They wanted to know, for example, if you paid 10% less than the standard starclass fare, would you accept FIXED 3750 points per international flight? Other options asked if you would accept a fixed 2500 points per flight, but still keep some of the other on-board amenities, such as full cabin service (actually thats the only on baord amenity isnt it?)
In the mix were:
- 2500 or 3750 or standard bizzo class earn rate for points
- access vs no access to qantas club
- getting rid of priority check-in, but perhaps offering priority luggage and immigration/security
- offering as little a 7kg CHECKED luggage for free, with other options at 10kg, 20kg and the current 30kg
- doing away with full on-baord service and amenities
- offering a 5% or 10% discount in the fare depending on how many of the above you would accept to give up
There was a lot of emphasis on acceptance of lower points.
you heard it first here!
Regards
lme ff
Aug 4, 2008 | 11:58 am
#3
Join Date: Feb 2005
Location: Australia
Programs: QFF LTG , HH LTD.
Posts: 1,239
My response was that the most important aspects of Starclass travel to me were priority check-in, decent luggage allowance, included food and beverages and, most importantly, QF business class points and status credits. Without those, particularly the last, there is no incentive to travel JQ as Starclass is inferior to other product in the market.
Aug 4, 2008 | 4:52 pm
#6
Join Date: Jul 2003
Location: Australia
Programs: QF LTS, Marriott LTP, ALL GOLD
Posts: 2,442
I got the survey also, but after entering my details only got a free flow text box to write my opinions on Jetstar.! No questions re starclass, despite my last 4 JQ flights all being paid star class.
Aug 4, 2008 | 5:36 pm
#7
Join Date: Feb 2004
Location: Perth, WA, Australia
Programs: QF Gold, VA Plat, IHG Plat Amb, LCAH Gold, Hilton Diamond
Posts: 3,934
I got the survey although I have never flown StarClass. Mind you the questions were framed in a what would tip the scales in favour of choosing StarClass. (Would help if they offered it where I want to go, I guess).
I did make a comment at the end that SC earn was also important but never appeared in any of the questions as to how it would affect my decision making.
I did make a comment at the end that SC earn was also important but never appeared in any of the questions as to how it would affect my decision making.
Aug 4, 2008 | 6:06 pm
#8
FlyerTalk Evangelist
Join Date: Nov 2004
Location: Melbourne
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Posts: 22,337
Here is a table of the various options:
Price
This refers to the price of the Jetstar StarClass fare, with the options being:
Standard Jetstar StarClass fare
5% discount on standard Jetstar StarClass fare
10% discount on standard Jetstar StarClass fare
Qantas Frequent Flyer Program
This refers to the earn rate of Qantas Frequent Flyer points on Jetstar StarClass flights. The options are:
Qantas Frequent Flyer Points at Business Class rates
Fixed 2500 points earned per one-way flight
Fixed 3750 points earned per one-way flight
Fixed 5000 points earned per one-way flight
Check-in baggage allowance
This refers to the weight of check-in baggage you are allowed on Jetstar StarClass flights. The options are:
Check-in baggage allowance of 30kg
Check-in baggage allowance of 20kg
Check-in baggage allowance of 10kg
Check-in baggage allowance of 7kg
Check-in
This refers to priority treatment of Jetstar StarClass passengers for checking in at the airport. The options are:
Priority check-in at the airport
No priority check-in at the airport
Immigration clearance
This refers to priority treatment of Jetstar StarClass passengers for immigration clearance at the airport. The options are:
Priority immigration clearance
No priority immigration clearance
Baggage and security clearance
This refers to priority treatment of Jetstar StarClass passengers for baggage and security clearance at the airport. The options are:
Priority baggage and security clearance
No priority baggage and security clearance
Qantas Club Lounge access
This refers to the accessibility of the Qantas Club Lounge for Jetstar StarClass passengers. The options are:
Access to the Qantas Club Lounge
No access to the Qantas Club Lounge
Boarding
This refers to priority treatment of Jetstar StarClass passengers for boarding the aircraft. The options are:
Priority boarding
No priority boarding
Cabin service
This refers to the level of cabin service received by Jetstar StarClass passengers onboard the flight. The options are:
Fully inclusive cabin service (i.e. food, drinks, amenities and entertainment options all provided)
Non-inclusive cabin service (i.e. food, drinks, amenities and entertainment options are not included in the fare but can be purchased separately)
Baggage handling
This refers to priority treatment of Jetstar StarClass passengers for picking up their baggage at airport. The options are:
Priority baggage handling (i.e. Jetstar StarClass passengers receive their baggage first on the carousel)
No priority baggage handling
This refers to the price of the Jetstar StarClass fare, with the options being:
Standard Jetstar StarClass fare
5% discount on standard Jetstar StarClass fare
10% discount on standard Jetstar StarClass fare
Qantas Frequent Flyer Program
This refers to the earn rate of Qantas Frequent Flyer points on Jetstar StarClass flights. The options are:
Qantas Frequent Flyer Points at Business Class rates
Fixed 2500 points earned per one-way flight
Fixed 3750 points earned per one-way flight
Fixed 5000 points earned per one-way flight
Check-in baggage allowance
This refers to the weight of check-in baggage you are allowed on Jetstar StarClass flights. The options are:
Check-in baggage allowance of 30kg
Check-in baggage allowance of 20kg
Check-in baggage allowance of 10kg
Check-in baggage allowance of 7kg
Check-in
This refers to priority treatment of Jetstar StarClass passengers for checking in at the airport. The options are:
Priority check-in at the airport
No priority check-in at the airport
Immigration clearance
This refers to priority treatment of Jetstar StarClass passengers for immigration clearance at the airport. The options are:
Priority immigration clearance
No priority immigration clearance
Baggage and security clearance
This refers to priority treatment of Jetstar StarClass passengers for baggage and security clearance at the airport. The options are:
Priority baggage and security clearance
No priority baggage and security clearance
Qantas Club Lounge access
This refers to the accessibility of the Qantas Club Lounge for Jetstar StarClass passengers. The options are:
Access to the Qantas Club Lounge
No access to the Qantas Club Lounge
Boarding
This refers to priority treatment of Jetstar StarClass passengers for boarding the aircraft. The options are:
Priority boarding
No priority boarding
Cabin service
This refers to the level of cabin service received by Jetstar StarClass passengers onboard the flight. The options are:
Fully inclusive cabin service (i.e. food, drinks, amenities and entertainment options all provided)
Non-inclusive cabin service (i.e. food, drinks, amenities and entertainment options are not included in the fare but can be purchased separately)
Baggage handling
This refers to priority treatment of Jetstar StarClass passengers for picking up their baggage at airport. The options are:
Priority baggage handling (i.e. Jetstar StarClass passengers receive their baggage first on the carousel)
No priority baggage handling
Aug 4, 2008 | 7:04 pm
#9
Moderator: Asiana & Qantas Frequent Flyer
Join Date: Dec 2006
Location: STR/SYD/SMF
Programs: QF LTG / P1 , LH LT SEN / HON, OZ LT Diamond +, Marriott LT PT, HH Diamond,
Posts: 15,156
I am with Spiff on this one. All of those ideas don't appeal to me. We will see more and more international routes to be converted to JQ over the next years and the likelihood of having to fly them goes up with it. And I am happy to pay the current fares for at least the current service offering.
It seems to me that they are also trying to make the gap between QF and JQ even wider. QF introduces PJs and other amenities while JQ is moving further downmarket.
It seems to me that they are also trying to make the gap between QF and JQ even wider. QF introduces PJs and other amenities while JQ is moving further downmarket.
Aug 4, 2008 | 7:57 pm
#10
FlyerTalk Evangelist
Join Date: Jul 2005
Location: Sydney - Australia
Programs: BD, QF, QR/EY/GF & HH Gold/SPG, Hertz#1G
Posts: 11,079
How (very) dare Q! 
Here is a menu, from which we would like to know:
- which *C cuts would lose us your StarClass business?
JQ can then rank the order in which to cut *C amenities while minimising lost business.
As some wiser heads have stated, all the options are cuts, so the best choice is none of the above!
Here is a menu, from which we would like to know:
- which *C cuts would lose us your StarClass business?
JQ can then rank the order in which to cut *C amenities while minimising lost business.
As some wiser heads have stated, all the options are cuts, so the best choice is none of the above!