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potential changes to starclass!
Hi all
I just got invited to take part in a fairly comprehensive survey about JQ starclass (see what happens when you actually fly them and have to give your email addy!!) Anyways, they had a whole bunch of variables which they presented pretty much like BA did a few years back before bringing in their changes. The variables were mainly about giving you a reduction in price, at the expense of reduced earn rate, or giving up other services. They wanted to know, for example, if you paid 10% less than the standard starclass fare, would you accept FIXED 3750 points per international flight? Other options asked if you would accept a fixed 2500 points per flight, but still keep some of the other on-board amenities, such as full cabin service (actually thats the only on baord amenity isnt it?) In the mix were:
There was a lot of emphasis on acceptance of lower points. you heard it first here! Regards lme ff |
Points are less important than the SCs
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Originally Posted by LHR/MEL/Europe FF
(Post 10145516)
Hi all
There was a lot of emphasis on acceptance of lower points. you heard it first here! Regards lme ff |
I received 7 such invitations; that's about 1 for every starclass booking I have made/flown.
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I don't want to give up anything; amenities and earn should be increased. @:-)
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I got the survey also, but after entering my details only got a free flow text box to write my opinions on Jetstar.! No questions re starclass, despite my last 4 JQ flights all being paid star class.
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I got the survey although I have never flown StarClass. Mind you the questions were framed in a what would tip the scales in favour of choosing StarClass. (Would help if they offered it where I want to go, I guess).
I did make a comment at the end that SC earn was also important but never appeared in any of the questions as to how it would affect my decision making. |
Here is a table of the various options:
Price This refers to the price of the Jetstar StarClass fare, with the options being: • Standard Jetstar StarClass fare • 5% discount on standard Jetstar StarClass fare • 10% discount on standard Jetstar StarClass fare Qantas Frequent Flyer Program This refers to the earn rate of Qantas Frequent Flyer points on Jetstar StarClass flights. The options are: • Qantas Frequent Flyer Points at Business Class rates • Fixed 2500 points earned per one-way flight • Fixed 3750 points earned per one-way flight • Fixed 5000 points earned per one-way flight Check-in baggage allowance This refers to the weight of check-in baggage you are allowed on Jetstar StarClass flights. The options are: • Check-in baggage allowance of 30kg • Check-in baggage allowance of 20kg • Check-in baggage allowance of 10kg • Check-in baggage allowance of 7kg Check-in This refers to priority treatment of Jetstar StarClass passengers for checking in at the airport. The options are: • Priority check-in at the airport • No priority check-in at the airport Immigration clearance This refers to priority treatment of Jetstar StarClass passengers for immigration clearance at the airport. The options are: • Priority immigration clearance • No priority immigration clearance Baggage and security clearance This refers to priority treatment of Jetstar StarClass passengers for baggage and security clearance at the airport. The options are: • Priority baggage and security clearance • No priority baggage and security clearance Qantas Club Lounge access This refers to the accessibility of the Qantas Club Lounge for Jetstar StarClass passengers. The options are: • Access to the Qantas Club Lounge • No access to the Qantas Club Lounge Boarding This refers to priority treatment of Jetstar StarClass passengers for boarding the aircraft. The options are: • Priority boarding • No priority boarding Cabin service This refers to the level of cabin service received by Jetstar StarClass passengers onboard the flight. The options are: • Fully inclusive cabin service (i.e. food, drinks, amenities and entertainment options all provided) • Non-inclusive cabin service (i.e. food, drinks, amenities and entertainment options are not included in the fare but can be purchased separately) Baggage handling This refers to priority treatment of Jetstar StarClass passengers for picking up their baggage at airport. The options are: • Priority baggage handling (i.e. Jetstar StarClass passengers receive their baggage first on the carousel) • No priority baggage handling |
I am with Spiff on this one. All of those ideas don't appeal to me. We will see more and more international routes to be converted to JQ over the next years and the likelihood of having to fly them goes up with it. And I am happy to pay the current fares for at least the current service offering.
It seems to me that they are also trying to make the gap between QF and JQ even wider. QF introduces PJs and other amenities while JQ is moving further downmarket. |
How (very) dare Q! :eek:
Here is a menu, from which we would like to know: - which *C cuts would lose us your StarClass business? JQ can then rank the order in which to cut *C amenities while minimising lost business. As some wiser heads have stated, all the options are cuts, so the best choice is none of the above! |
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