Escalating an unresolved issue with CS
#1
Original Poster
Join Date: Apr 2003
Location: MEL/LAX
Programs: AAdv GLD(MM), QF LTS, UA MP_nada, HH Gld, SPG, GoldenCircle Jade
Posts: 4,472
Escalating an unresolved issue with CS
I contacted QF via their website email regarding an issue at LAX on a segment I flew on Aug 6. The email was sent Sep 6. I received a response that it would be passed on to the appropriate department and I would be notified of the result.
By Oct 6 I had not heard back so i contacted the individual who had answered my email. She replied it was still under "investigation" and some other BS about trying to contact me but my phone numbers on my profile being incorrect - total BS.
Nov 6 still nothing - so I emailed her again. I have not heard back.
Does someone have a contact other than the general email to which I can escalate this?
I thought about calling the premium desk, but on past experience they and the email CS are totally separate and I would have to start the whole thing over again.
Any suggestions?
By Oct 6 I had not heard back so i contacted the individual who had answered my email. She replied it was still under "investigation" and some other BS about trying to contact me but my phone numbers on my profile being incorrect - total BS.
Nov 6 still nothing - so I emailed her again. I have not heard back.
Does someone have a contact other than the general email to which I can escalate this?
I thought about calling the premium desk, but on past experience they and the email CS are totally separate and I would have to start the whole thing over again.
Any suggestions?
#3
Join Date: Feb 2003
Location: Brisbane (BNE), Australia, QF/VA Forums Meeting Organiser
Programs: VA Plat, QF Gold (97.4% LTG), QP Life, AA (66% LTG). HH Diamond. Amex Plat, Visa Plat
Posts: 6,519
ummm, Dave, alect lives in LAX, so I'm sure that he doesn't want to spent oodles of money waiting for them to answer the phone - that would only increase his (add to that an expectant father-in-waiting).
Actually, alect, I would escalate it through Premium Desk or QFF by ringing the USA number when it is diverted through to Aus.
Actually, alect, I would escalate it through Premium Desk or QFF by ringing the USA number when it is diverted through to Aus.
#4
Join Date: Oct 2003
Location: Home of the 2001 & 2004 Rugby Super 12 Champions - the Brumbies (Canberra, ACT) and Australia's best ski resort (Thredbo, NSW)
Programs: QF SG (LT PS, 54% LT SG), Priority Club Gold
Posts: 339
Originally Posted by QF WP
ummm, Dave, alect lives in LAX...
#5
A FlyerTalk Posting Legend
Join Date: Jan 2002
Posts: 44,625
Originally Posted by QF WP
ummm, Dave, alect lives in LAX, so I'm sure that he doesn't want to spent oodles of money waiting for them to answer the phone - that would only increase his (add to that an expectant father-in-waiting).
Actually, alect, I would escalate it through Premium Desk or QFF by ringing the USA number when it is diverted through to Aus.
Actually, alect, I would escalate it through Premium Desk or QFF by ringing the USA number when it is diverted through to Aus.
Dave
#6
Join Date: Aug 2001
Programs: AA Plat & LTG; QF LTG
Posts: 9,837
Originally Posted by Craigo
Poor alect is he like that Iranian fellow who has been living at Charles De Gaulle Terminal 1 for yonks? I couldn't think of a worse place to live (well actually I can - downtown Fallujah).