I contacted QF via their website email regarding an issue at LAX on a segment I flew on Aug 6. The email was sent Sep 6. I received a response that it would be passed on to the appropriate department and I would be notified of the result.

By Oct 6 I had not heard back so i contacted the individual who had answered my email. She replied it was still under "investigation" and some other BS about trying to contact me but my phone numbers on my profile being incorrect - total BS.

Nov 6 still nothing - so I emailed her again. I have not heard back.

Does someone have a contact other than the general email to which I can escalate this?

I thought about calling the premium desk, but on past experience they and the email CS are totally separate and I would have to start the whole thing over again.

Any suggestions?