Escalating an unresolved issue with CS
 

I contacted QF via their website email regarding an issue at LAX on a segment I flew on Aug 6. The email was sent Sep 6. I received a response that it would be passed on to the appropriate department and I would be notified of the result.

By Oct 6 I had not heard back so i contacted the individual who had answered my email. She replied it was still under "investigation" and some other BS about trying to contact me but my phone numbers on my profile being incorrect - total BS.

Nov 6 still nothing - so I emailed her again. I have not heard back.

Does someone have a contact other than the general email to which I can escalate this?

I thought about calling the premium desk, but on past experience they and the email CS are totally separate and I would have to start the whole thing over again.

Any suggestions?

Try phoning 02-9691-3636 and asking for customer relations

Dave

ummm, Dave, alect lives in LAX, so I'm sure that he doesn't want to spent oodles of money waiting for them to answer the phone - that would only increase his :mad: (add to that an expectant father-in-waiting).

Actually, alect, I would escalate it through Premium Desk or QFF by ringing the USA number when it is diverted through to Aus.

Poor alect is he like that Iranian fellow who has been living at Charles De Gaulle Terminal 1 for yonks? ;) I couldn't think of a worse place to live (well actually I can - downtown Fallujah).

Ok. Then use a calling card service that gives good cheap international rates to downsideupland and call +61 2 9691-3636

Dave

But alect is a WP, so it he is living at LAX Terminal 4 he could strike out a very comfortable existing at the FL there ;) . Might need to buy a fully flexible ticket that departs T4 and keep calling up each day to change to the next day's flight :p .