Qantas T3 lounge denied access [@LHR]
Sep 23, 2023, 12:53 am
#16
Original Poster
Join Date: Jun 2019
Posts: 41
100% That's exactly what we thought. Cathay had no issues admitting us in, their First Lounge are so much better than Qantas, and welcoming 🙂
Sep 23, 2023, 2:42 am
#17
Join Date: Jul 2022
Location: Tokyo
Posts: 30
This is a strange thread. Lol. I agree with everyone else; QF pax are the ones paying the bills on the lounge and should have access to it ahead of oneworld status pax travelling on a different airline - especially in this case where it seems they expected it to be at or near capacity. I've run into this a few times with different airlines around the world, it wouldn't be unique... it's literally their lounge, they can do with it what they may and I'll respect that and move on.
And as it turns out in this case, you found a better lounge elsewhere so no harm done
And as it turns out in this case, you found a better lounge elsewhere so no harm done
Sep 23, 2023, 3:29 am
#18
Join Date: Jun 2007
Location: Sydney, NSW
Posts: 844
Sep 23, 2023, 3:52 am
#19
Original Poster
Join Date: Jun 2019
Posts: 41
This is a strange thread. Lol. I agree with everyone else; QF pax are the ones paying the bills on the lounge and should have access to it ahead of oneworld status pax travelling on a different airline - especially in this case where it seems they expected it to be at or near capacity. I've run into this a few times with different airlines around the world, it wouldn't be unique... it's literally their lounge, they can do with it what they may and I'll respect that and move on.
And as it turns out in this case, you found a better lounge elsewhere so no harm done
And as it turns out in this case, you found a better lounge elsewhere so no harm done
Sep 23, 2023, 3:55 am
#20
Original Poster
Join Date: Jun 2019
Posts: 41
Might be the case.
Last time I tried to visit Qantas lounge during a quiet time, the lady at the door told me to come back when they have the next Qantas flight customers in, so that I can use the full facility ( including restaurant).
Last time I tried to visit Qantas lounge during a quiet time, the lady at the door told me to come back when they have the next Qantas flight customers in, so that I can use the full facility ( including restaurant).
Sep 23, 2023, 5:21 pm
#23
Join Date: Apr 2001
Location: HKG/HND/OOL
Programs: QF Emerald. SQ Gold.
Posts: 3,171
very true. but equally the problem is if QF turn their own status pax to other lounges, QF foots the bill. i guess payIng to BA/CX access, is worse than lost income from BA pax visiting.
Sep 23, 2023, 7:23 pm
#24
A FlyerTalk Posting Legend
Join Date: Jan 2002
Posts: 44,624
Telling a BA member on a BA flight that the lounge is unavailable due to capacity issues, is better than having a Qantas customer turning up and being sent away, regardless of the small financial cost
Sep 23, 2023, 8:44 pm
#25
Join Date: Jul 1999
Location: SYD, GOT
Programs: BA GGL; SK EBG; QF LTG; Hilton Diamond, A-Club Platinum, Marriott Platinum
Posts: 2,728
Agree that QF should call capacity, and prioritise their own. Also given that there are in that mix Qantas club, and pax with various QF lounge vouchers, it is not like those people had anywhere else they could use. As a BA G they did you a favour, I would rate the CX F, CX J and BA F as significantly better lounges than QF, unless you are of the how much can I eat in a limited time QF service differential. The rate at which people stuff themselves in QF lounges is staggering.
Sep 24, 2023, 1:57 am
#26
FlyerTalk Evangelist
Join Date: Nov 2004
Location: Melbourne
Programs: ►QFWP/LTG►VA WP►HyattExpl.►HiltonGold►ALL Silver
Posts: 21,995
Note that this can be overridden if two individual oneworld carriers have their own separate agreement.
Sep 24, 2023, 2:41 am
#27
Original Poster
Join Date: Jun 2019
Posts: 41
Agree that QF should call capacity, and prioritise their own. Also given that there are in that mix Qantas club, and pax with various QF lounge vouchers, it is not like those people had anywhere else they could use. As a BA G they did you a favour, I would rate the CX F, CX J and BA F as significantly better lounges than QF, unless you are of the how much can I eat in a limited time QF service differential. The rate at which people stuff themselves in QF lounges is staggering.
Sep 24, 2023, 6:17 am
#28
Join Date: Dec 2009
Location: Perth WA/ UK
Programs: BA Gold, Priority Club Gold, Accor Silver, Virgin Australia Gold
Posts: 1,752
I actually think the BA T3 lounge is far better than the QF lounge. I have no idea why people like the LHR QF lounge and as for it being full with QF business class and card holders for what one flight maybe 2? I doubt it. It's actually quite a big lounge in space over two levels. Always empty when I go into it..only t.leave a few minutes later still.wondering why people like it! I suspect probably it was all for a different reason. No sad loss ..go elsewhere.
Sep 25, 2023, 4:32 am
#29
FlyerTalk Evangelist
Join Date: Mar 2001
Location: AU
Programs: former Olympic Airways Gold (yeah - still proud of that!)
Posts: 14,408
So it’s possible to cite capacity issues, but still let others in (that is, those they were expecting).
But as others have said… plenty of other lounges.
Sep 25, 2023, 5:01 am
#30
Join Date: Dec 2009
Location: Perth WA/ UK
Programs: BA Gold, Priority Club Gold, Accor Silver, Virgin Australia Gold
Posts: 1,752
In this case they didn’t mean the lounge was full at the moment in time you turned up. They were estimating, based on numbers of status lax and Qantas Club members - which is indicated in the booking - that they would be at capacity if all those passengers turned up.
So it’s possible to cite capacity issues, but still let others in (that is, those they were expecting).
But as others have said… plenty of other lounges.
So it’s possible to cite capacity issues, but still let others in (that is, those they were expecting).
But as others have said… plenty of other lounges.