Qantas T3 lounge denied access [@LHR]
Sep 22, 2023, 2:10 pm
#2
FlyerTalk Evangelist
Join Date: Apr 2001
Location: MEL CHC
Posts: 21,034
To me a Qantas lounge giving preference to people flying Qantas is OK, and restricting others not flying Qantas.
Sep 22, 2023, 3:35 pm
#4
A FlyerTalk Posting Legend
Join Date: Jan 2002
Posts: 44,624
Capacity is a valid reason for estricting access. It hardly seems unfair that the airline is prioritising its own passengers over those who are neither flying on a Qantas flight nor hold status with Qantas
BA has a lounge at T3 ( assuming LHR ) which I expect that would have no issue giving access to one of its Gold members
BA has a lounge at T3 ( assuming LHR ) which I expect that would have no issue giving access to one of its Gold members
Sep 22, 2023, 3:40 pm
#6
Original Poster
Join Date: Jun 2019
Posts: 41
Sep 22, 2023, 3:43 pm
#7
Original Poster
Join Date: Jun 2019
Posts: 41
Capacity is a valid reason for estricting access. It hardly seems unfair that the airline is prioritising its own passengers over those who are neither flying on a Qantas flight nor hold status with Qantas
BA has a lounge at T3 ( assuming LHR ) which I expect that would have no issue giving access to one of its Gold members
BA has a lounge at T3 ( assuming LHR ) which I expect that would have no issue giving access to one of its Gold members
Sep 22, 2023, 5:17 pm
#8
A FlyerTalk Posting Legend
Join Date: Jan 2002
Posts: 44,624
Capacity issues is a valid reason for restricting access
There are 3 other OW lounges available to use in T3 - including the BA lounge - I assume that BA was happy to let a BA Gold member travelling on BA into the lounge?
Last edited by Dave Noble; Sep 22, 2023 at 5:24 pm
Sep 22, 2023, 5:19 pm
#9
Join Date: Apr 2007
Location: Australia
Posts: 6,338
Sep 22, 2023, 8:08 pm
#10
Moderator: Asiana & Qantas Frequent Flyer
Join Date: Dec 2006
Location: STR/SYD/SMF
Programs: QF Lifetime SG, LH HON, OZ Lifetime Diamond +, HH Diamond, Marriott Lifetime Platinum
Posts: 14,375
[mod hat] Edited the thread title for clarity [/mod hat]
I am on the same page as the OP here. I can't find anything in the access rules which would allow an airline to refuse entry to one group of eligible customers while at the very same time admitting other groups of equally eligible customers. And how would they do this? BA Gold flying Qantas economy over a Qantas WP flying BA business? People without kids over people with kids unless the kid is a P1?
I am on the same page as the OP here. I can't find anything in the access rules which would allow an airline to refuse entry to one group of eligible customers while at the very same time admitting other groups of equally eligible customers. And how would they do this? BA Gold flying Qantas economy over a Qantas WP flying BA business? People without kids over people with kids unless the kid is a P1?
Sep 22, 2023, 8:33 pm
#12
Join Date: Aug 2009
Location: SYD
Programs: QF WP (OWE), VA PLAT, EY GLD, SPG PLAT, Hyatt DIA, Hilton DIA, Hertz PC
Posts: 8,527
Some context here: LHR Lounges are very full, BA have been offering 30GBP vouchers to their own pax to reduce capacity in T5 lounges such as GF.
When you’re turning away your own OWE there are clearly capacity issues.
It’s likely QF knew they would be at or close to capacity with their own pax.
When you’re turning away your own OWE there are clearly capacity issues.
It’s likely QF knew they would be at or close to capacity with their own pax.
Last edited by m0hamed; Sep 22, 2023 at 8:51 pm
Sep 22, 2023, 8:38 pm
#13
A FlyerTalk Posting Legend
Join Date: Jan 2002
Posts: 44,624
[mod hat] Edited the thread title for clarity [/mod hat]
I am on the same page as the OP here. I can't find anything in the access rules which would allow an airline to refuse entry to one group of eligible customers while at the very same time admitting other groups of equally eligible customers. And how would they do this? BA Gold flying Qantas economy over a Qantas WP flying BA business? People without kids over people with kids unless the kid is a P1?
I am on the same page as the OP here. I can't find anything in the access rules which would allow an airline to refuse entry to one group of eligible customers while at the very same time admitting other groups of equally eligible customers. And how would they do this? BA Gold flying Qantas economy over a Qantas WP flying BA business? People without kids over people with kids unless the kid is a P1?
Restricting access to the Qantas lounge to those departing on a Qantas flight when the lounge is busy, seems perfectly within reason. The straw man about other possibilities is irrelevent since there is nothing to say that this is the case. If it was to allow it Platinum or Platinum One members in , then so what , there is nothing to suggest that it shouldnt. There are probably not many Platinum members departing LHR T3 on other airlines at that time vs BA memvers departing on other flights
Sep 22, 2023, 8:41 pm
#14
Join Date: Jun 2019
Location: NYC/DC
Programs: AA,SPG, Delta, Amtrak, JB
Posts: 877
Sep 23, 2023, 12:36 am
#15
FlyerTalk Evangelist
Join Date: Nov 2004
Location: Melbourne
Programs: ►QFWP/LTG►VA WP►HyattExpl.►HiltonGold►ALL Silver
Posts: 21,995
In my experience CX F and even AA F lounges are far better than the bourgeoisie QF with its limited offering (unless you know the secret handshake of CL/P1).
