nivsy

Yes thanks. The other half is currently one hour in waiting for pick up from QF, we expect another hour at least. It's frustrating because after your response I looked at the cancellation through the phone (manage my booking) and I don't see the 6000 point message on cancellation yet through the laptop we do!! Very odd...but that is.life dealing with Qantas. We decided we need to talk to them anyhow about another booking where 4 of us were booked on a trip all under wife's credit card. That still seems to be showing only as a voucher which all 4 of us as named pax need to travel..not so easy when the other two are no longer in the state! Ho hum..anyway the wife is the Qantas card holder I'll just stick to BA emerald (Gold) and she can deal with good old beloved QF! Thanks for your help though it is appreciated.

leroy11

Hello all
Does anyone have any recent experience on how long it takes for QF points to be redeposited after cancelling a classic award booking on QF metal. It is an international one way ticket originating in Australia. From past experience, I know awards originating outside Australia can take ages.

seanp7

Takes a long time, best to call. They can do it on the phone pretty quickly.

SuperFlyBoy

I figured I would jump on this thread as it dealt with a Qantas partner award (on EK) which I needed to cancel.

I called in to the US number and spoke to an agent who said that I could cancel at midnight before the flight - is that actually the case with all award bookings? Not until departure of the flight??

I called because I was not sure how the website would work, but as I'm going to try to use my miles once again, I just wanted to know the full rules of cancellation - as well as the deadline, as the agent also said that after the deadline, the ticket would be forfeited...

Edited to Add:

I just also went into my account and saw no evidence of a booking, nor the refund of miles (well, that would take time, I gather), so I'm wondering why Qantas doesn't send a cancellation confirmation e-mail once they have cancelled a booking? (With an agent in my case...)

Dave Noble

Clause 14.9.2 of T&Cs at https://www.qantas.com/au/en/frequen...flight-rewards covers this

It doesn't mention that it has to be the day before travel

LHR/MEL/Europe FF

Agree. The agent is probably getting confused with other clauses which limit certain changes that can be made to a FF booking within 24 hours of departure.