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Award Booking Cancellation
So, I had a flight on JL booked using Qantas miles that was due to fly several weeks ago. I wanted to cancel and redposit the miles. I tried calling and waited on hold for hours, never to get through. Finally, I cancelled on the website, agreeing to a charge of some amount of miles (I can't remember exactly how many -- a few thousand). The booking was cancelled. It has now been nearly 7 weeks and the points are not back in my account. I've tried calling but I wait on hold forever and nobody picks up. I'm currently sitting on hold and it's at two hours and six minutes and I need to go to the bathroom! Twitter has been useless.
Other than "keep trying," does anyone have an tips here? |
Originally Posted by lkar
(Post 34078009)
So, I had a flight on JL booked using Qantas miles that was due to fly several weeks ago. I wanted to cancel and redposit the miles. I tried calling and waited on hold for hours, never to get through. Finally, I cancelled on the website, agreeing to a charge of some amount of miles (I can't remember exactly how many -- a few thousand). The booking was cancelled. It has now been nearly 7 weeks and the points are not back in my account. I've tried calling but I wait on hold forever and nobody picks up. I'm currently sitting on hold and it's at two hours and six minutes and I need to go to the bathroom! Twitter has been useless.
Other than "keep trying," does anyone have an tips here? |
Originally Posted by LHR/MEL/Europe FF
(Post 34078204)
Not really. You could try emailing Qantas… perhaps the frequent flyer centre. Nothing to lose. Have you received your cash component back?
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You might want to hang up and call again - at this time of day you might well get the option for a callback rather than stay on hold for an interminable time
With JL cancelling the flight, you should be able to get a full refund and not be out by the normal cancellation penalty |
Originally Posted by LHR/MEL/Europe FF
(Post 34078204)
Not really. You could try emailing Qantas… perhaps the frequent flyer centre. Nothing to lose. Have you received your cash component back?
Do not expect a prompt reply. |
8 weeks seems to be the waiting period according to a number of posts on other forums.
Cancel fee is normally 6000 pts however it depends when you initially booked as Qantas have waived fees for Intl award bookings: - booked between 25 February 2021 and 30 June 2022, - for travel between 1 November 2021 and 31 December 2022. https://www.qantas.com/au/en/frequen...3Ann%3Aen%3Ann edit: Just found this on the Qantas website: "Due to the current circumstances, there are a significant number of refund requests and we're working through them as quickly as we can, prioritised in lodgement date order. Our current processing time is approximately eight weeks. Once your refund is processed, you'll receive an email to confirm it's been actioned. There is no need to call us. We appreciate your patience." |
Originally Posted by Guvner067
(Post 34078609)
edit: Just found this on the Qantas website:
"Due to the current circumstances, there are a significant number of refund requests and we're working through them as quickly as we can, prioritised in lodgement date order. Our current processing time is approximately eight weeks. Once your refund is processed, you'll receive an email to confirm it's been actioned. There is no need to call us. We appreciate your patience." |
Great,
So QF yet again have "out of the blue" cancelled our flights from Perth to Darwin and Darwin to Alice Springs....these incredibly, are flights for May!. No alternative offered. Was done on points (my other halfs) so can we expect points to be returned promptly or another long wait for this crowd to sort it. If they are cancelling flights for May and they think there is a resurgence in air travel they are not exactly sending confidence vibes. I had flights cancelled by BA when using BA Avios. The Avios and cash was back within 2 days into my account.... |
Originally Posted by Dave Noble
(Post 34078376)
You might want to hang up and call again - at this time of day you might well get the option for a callback rather than stay on hold for an interminable time
With JL cancelling the flight, you should be able to get a full refund and not be out by the normal cancellation penalty
Originally Posted by Guvner067
(Post 34078609)
8 weeks seems to be the waiting period according to a number of posts on other forums.
Cancel fee is normally 6000 pts however it depends when you initially booked as Qantas have waived fees for Intl award bookings: - booked between 25 February 2021 and 30 June 2022, - for travel between 1 November 2021 and 31 December 2022. https://www.qantas.com/au/en/frequen...3Ann%3Aen%3Ann edit: Just found this on the Qantas website: "Due to the current circumstances, there are a significant number of refund requests and we're working through them as quickly as we can, prioritised in lodgement date order. Our current processing time is approximately eight weeks. Once your refund is processed, you'll receive an email to confirm it's been actioned. There is no need to call us. We appreciate your patience." I finally got through on the phone and they are indeed standing on the 8 weeks thing. I guess I just got impatient. The guy was nice but the call went something like this: Him: You must not have read the fine print, which is understandable, but refunds take up to 8 weeks, so you still have another week or so to go. Me: Right, I did miss that. But I was sort of thinking that would only apply to the taxes, which I don't need a refund of immediately, but not the miles. I really would like to use the miles for a different booking. Him: Let me put you on hold and see if I can get them to push it through. [Long hold] Him: No, I'm sorry. It could be up to another 2 or 3 weeks. Me: Even just to get the miles back? Him: Yes. Me: Ok, thank you. |
If it is anything like cash refunds you will probably have to chase them at 8 weeks.
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Qantas changed flight made with points
Qantas has changed an award booking made between Perth and Darwin to an earlier flight that we can not make. It looks like if we wish to cancel the revised flight (not accepted) then they will take from us 6000 points per passenger! Surely this cannot be the case?
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When you say "it looks like"... where did you see that?
I cancelled a Qantas booking earlier today and received the points back within an hour with no penalty. Their Fly Flexible policy should apply to you. "If we’ve cancelled your Qantas flight, we'll rebook you on the next available flight to your booked destination (if possible), at no additional cost to you. Alternatively, you can choose a Flight Credit or a refund. You won’t be charged any change or cancellation fees. For more information visit booking changes and other options. *Eligible Flights include: Australian Domestic Qantas operated flights booked between 21 May 2020 and 30 April 2022, for travel between 12 June 2020 and 30 April 2022. Trans-Tasman Qantas operated flights booked between 15 October 2020 and 30 June 2022, for travel between 16 October 2020 and 31 December 2022. International Qantas operated and Codeshare flights booked between 25 February 2021 and 30 June 2022, for travel between 1 November 2021 and 31 December 2022 (international flights are available up to 12 months in advance). " More here: https://www.qantas.com/au/en/frequen...t-rewards.html |
Originally Posted by Guvner067
(Post 34090525)
When you say "it looks like"... where did you see that?
I cancelled a Qantas booking earlier today (my choice, not an unacceptable change) and received the points back within an hour with no penalty. Their Fly Flexible policy should apply to you. "If we’ve cancelled your Qantas flight, we'll rebook you on the next available flight to your booked destination (if possible), at no additional cost to you. Alternatively, you can choose a Flight Credit or a refund. You won’t be charged any change or cancellation fees. For more information visit booking changes and other options. *Eligible Flights include: Australian Domestic Qantas operated flights booked between 21 May 2020 and 30 April 2022, for travel between 12 June 2020 and 30 April 2022. Trans-Tasman Qantas operated flights booked between 15 October 2020 and 30 June 2022, for travel between 16 October 2020 and 31 December 2022. International Qantas operated and Codeshare flights booked between 25 February 2021 and 30 June 2022, for travel between 1 November 2021 and 31 December 2022 (international flights are available up to 12 months in advance). " |
Strange. I just looked at a future points booking I have MEL-LST. Selected "Cancel" in Manage Booking and I don't see any message pertaining to 6000 points.
I didn't confirm the Cancellation for obvious reasons, however I assume any blurb would be there before confirmation.. |
I'd be confident that if you didn't accept the involuntary change then you'd not be penalised. Maybe call them (7am AEST seems to be the best time to avoid lengthy queues) just to double check?
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