og

Dave Noble

Current tickets have been purchased with the rules in place - that the people are flaunting it , does not mean that the rule is not there

The speed limit on a road may be 70mph and people may regularly exceed it - that gives no excuse for the day that a speed camera is installed


Actually I perceive a world where the customer chooses a product based on what that product offers - if that product isn't as much to their liking as someone elses, then they use someone elses

Not every Qantas flight is between USA and Australia - for those routes, f being able to take excessive cabin baggage, then one of the other airlines may be a better choice. If someone still chooses Qantas, then expect to comply with Qantas's rules

I have no desire to fly on an airline where boarding can start 40 minutes before departure and the overhead storage cam often become full and those that may have perfectly reasonable bagggage are forced to check it in

There are few people who are forced to fly Qantas, it is a choice to book flights on it generally

LHR/MEL/Europe FF

People know the speed limit, and it is always applicable. 'Not being caught' is not the same as 'we've never enforced the 7kg, until now'.

Speed cameras have a clear basis in safety (speed limits need to apply in all conditions, not just when the road is dry and the weather is good). Refusing an 8kg bag does not.

Dave Noble

People agree to terms when making a booking - that the rules may not have been enforced are no different to a road with an unenforced speed limit suddenly being enforced

LHR/MEL/Europe FF

They are completely different. The speed limit is always in force. How parties approach a purely contractual issue is up to them.

Dave Noble

The speed limit is rarely enforced - there are some places with speed cameras where it is enforced

otherwise, except on an odd occasion where a mobile speed camera is temporarily placed , there is little enforcement

In many cases a margin over may be allowed without giving a ticket, but there is no requirement to do so

even if you didn't know before, you now know the QF limit - if you choose to ignore it, then if you happen to be on a flight where it is enforced then if over, then c'est la vie

LHR/MEL/Europe FF

The issue of enforcement (prior or otherwise) has no bearing on statute law around speed limits. Cabin bag limits are merely a potential contractual issue. You cannot draw any correlation between the two.

Dave Noble

Both are published limits
In either case, if a person exceeds the piublished limits , that they havent been caught before or that the limit hasnt been enforced, is irrelevant
I still haven't seen enough to indicate that Qantas has finally started to enforce it consistently though

Platy

On the rules;

As has been explained in other posts the between a baggage rule under a contract of sale and a road rule specified by state government legislation (on road operations, etc) are different legal beasts.

To add to the points already made in other posts:

• QF would need to be careful not to expose itself to unconscionable conduct since it is presenting a "take it or leave it" contract without any opportunity for the customer to negotiate at the time of sale
• The contract of sale cannot override operant legislation e.g. providing goods / services the the fit for purpose for the price paid, or making false or misleading claims

So QF would be exposed under making "misleading claims" in the instance of trying to police its one bag at 7kg policy (as stated on the contract of sale) for a US originating flight since the allowances defined in its terms of carriage (which link to they web page on carry on baggage which makes no reference to the one bag rule) as available to the consumer before making the purchase.

On Business Perceptions

Sure customers have choice to choose their supplier - that said, IME, it is an integral part of product development and evolution to accommodate some analysis of customer needs and expectations and to engage in a continual process of customer engagement to ensure customer satisfaction.


On USA Flights

QF is a niche airline with a significant reliance on the Australia- USA market for its revenue. For example, surely 50% or greater of its total first class market?!


On Overloaded Cabins

If you have no desire to risk experiencing full overhead bins, lengthy boarding processes, etc., presumably you fly VA and not QF since the risk of such must be lessened by the lower carry on limits on domestic flights?

Surely especially so if you travel business class, since their business cabins aren't always invariably filled up with staff and the overhead lockers jammed up per the QF 737 reality (?).

Kiwi Flyer

I've seen bags come out of bins in turbulence. Also it isn't always the case that the bins are securely closed - I've seen bins open on take-off or landing because they weren't shut properly (and this was missed in the cabin crew check).

Koru Flyer

Thai-Kiwi

I have been hit on the shoulder by a falling bottle of plonk - this was during an attempt by another pax to stuff their DF booze on top of other stuff in the locker. It hurts! The owner was very apologetic, and no harm done in my case.

I suspect poor loading technique and poor use of space by many travellers results in some similar incidents and near misses.

If seated in an aisle I now consciously crouch away if someone is loading/unloading the locker above me....

DH188

You forgot to include floor tile samples.
​​​​​​https://www.bangkokpost.com/news/gen...lane-passenger

​​​​​​“When the aircraft landed at the airport, one passenger I believed to be a Chinese tourist ... hurriedly opened the compartment, causing an object (floor-tile samples) weighing about 4kg to fall onto the middle of my head,’’ the singer wrote.

A Thai woman standing nearby quickly admitted the tiles were hers and apologised. The Chinese man who had opened the compartment walked away as if nothing had happened.

Flight attendants brought tissue paper to absorb the blood pouring from his head and put ice on it before sending him to Bangkok Samui Hospital.

goback

The weighing of cabin baggage may be related to this Cabin Safety Bulletin No.8 (August 2018) where it states:
(My emphasis).
I have always thought it is a safety issue as there must be a limit to what the locking mechanism on the overhead bins can withstand. This is even more important as the overhead bins have grown in size.
As for going over to Virgin, I imagine they are watching QF closely and about to begin their own enforcement policy.

og