Requesting ORC.
Oct 23, 2013 | 8:45 am
#2
Join Date: Aug 2010
Location: SYD
Programs: QF WP
Posts: 1,799
I only did it once before. That time, I wrote them an email, saying that I flew on this flight after the other flight went tech. Attached is my original itinerary, please credit my points/status based on ORC. IIRC, that all came through within a couple of weeks.
Oct 23, 2013 | 11:06 am
#3
Moderator: Asiana & Qantas Frequent Flyer
Join Date: Dec 2006
Location: STR/SYD/SMF
Programs: QF LTG / P1 , LH LT SEN / HON, OZ LT Diamond +, Marriott LT PT, HH Diamond,
Posts: 15,153
Same here.
Oct 26, 2013 | 8:25 am
#4
Original Poster
Join Date: Jul 2007
Programs: QFF
Posts: 5,304
Well that was easy.
I emailed QFF telling them what happened (delayed due to ground transport disruptions in Tokyo during Typhoon Wipha resulting in CX rebooking me from AA6088 to CX888 and thus losing ~8000 points from the status bonus).
I didn't get a reply, but the point credit posted a few hours ago.
2 days from email to credit.
I emailed QFF telling them what happened (delayed due to ground transport disruptions in Tokyo during Typhoon Wipha resulting in CX rebooking me from AA6088 to CX888 and thus losing ~8000 points from the status bonus).
I didn't get a reply, but the point credit posted a few hours ago.
2 days from email to credit.
Jul 11, 2018 | 4:03 pm
#5
Join Date: Apr 2001
Location: HKG/HND/OOL
Programs: QF Emerald. SQ Gold.
Posts: 3,588
not sure to bump a 5yr old thread or start new one, but hey it proves i do use search 
had HKG-TPE on ticket 1, and TPE-HKG-XXX on ticket 2. both CX stock business class and i had QF FFP on it. due to IRROPS HKG-TPE leg had 5hr delay so i was rerouted simply HKG-XXX effectively forfeiting tpe turn around and.using ticket 2 out of sequence.
emailed CX asking for credit to QF for TPE segment and denied. these are worth 80SC so not small. in hindsight, should i email QF for ORC?
had HKG-TPE on ticket 1, and TPE-HKG-XXX on ticket 2. both CX stock business class and i had QF FFP on it. due to IRROPS HKG-TPE leg had 5hr delay so i was rerouted simply HKG-XXX effectively forfeiting tpe turn around and.using ticket 2 out of sequence.
emailed CX asking for credit to QF for TPE segment and denied. these are worth 80SC so not small. in hindsight, should i email QF for ORC?
Jul 11, 2018 | 4:25 pm
#6
FlyerTalk Evangelist
Join Date: Nov 2004
Location: Melbourne
Programs: ►QFWP/LTG►VA WP►HyattDisc.►HiltonGold►ALL Plat.
Posts: 22,337
If crediting to QFF you would contact Qantas regarding this.
Make sure you reference "Original Routing Credit".
Of course, there are no guarantees.
Make sure you reference "Original Routing Credit".
Of course, there are no guarantees.
Jul 25, 2018 | 9:14 pm
#7
Join Date: Apr 2001
Location: HKG/HND/OOL
Programs: QF Emerald. SQ Gold.
Posts: 3,588
Just to update you, I eventually got my ORC. Process was straight forward took about 2 weeks back/forth of email got asked for eticket and boarding pass... initially they denied saying they couldn't see my flight record, and I had to explain it was "original routing credit" for second time. I also attached a confirmation from CX that flight was cancelled to an extent as proof.
I think QF FFP service center is a lot more humaine and understanding than the @#$% at CX I had to deal with in past. I'm so glad I made the switch.
I think QF FFP service center is a lot more humaine and understanding than the @#$% at CX I had to deal with in past. I'm so glad I made the switch.