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-   Qantas | Frequent Flyer (https://www.flyertalk.com/forum/qantas-frequent-flyer-498/)
-   -   Requesting ORC. (https://www.flyertalk.com/forum/qantas-frequent-flyer/1514989-requesting-orc.html)

Himeno Oct 23, 2013 8:02 am

Requesting ORC.
 
When you ask for an original routing credit, what info does QFF ask for?

Awesom Andy Oct 23, 2013 8:45 am

I only did it once before. That time, I wrote them an email, saying that I flew on this flight after the other flight went tech. Attached is my original itinerary, please credit my points/status based on ORC. IIRC, that all came through within a couple of weeks.

DownUnderFlyer Oct 23, 2013 11:06 am


Originally Posted by Awesom Andy (Post 21654879)
I only did it once before. That time, I wrote them an email, saying that I flew on this flight after the other flight went tech. Attached is my original itinerary, please credit my points/status based on ORC. IIRC, that all came through within a couple of weeks.

Same here.

Himeno Oct 26, 2013 8:25 am

Well that was easy.
I emailed QFF telling them what happened (delayed due to ground transport disruptions in Tokyo during Typhoon Wipha resulting in CX rebooking me from AA6088 to CX888 and thus losing ~8000 points from the status bonus).
I didn't get a reply, but the point credit posted a few hours ago.
2 days from email to credit. :)

fakecd Jul 11, 2018 4:03 pm

not sure to bump a 5yr old thread or start new one, but hey it proves i do use search ;)

had HKG-TPE on ticket 1, and TPE-HKG-XXX on ticket 2. both CX stock business class and i had QF FFP on it. due to IRROPS HKG-TPE leg had 5hr delay so i was rerouted simply HKG-XXX effectively forfeiting tpe turn around and.using ticket 2 out of sequence.

emailed CX asking for credit to QF for TPE segment and denied. these are worth 80SC so not small. in hindsight, should i email QF for ORC?

serfty Jul 11, 2018 4:25 pm

If crediting to QFF you would contact Qantas regarding this.

Make sure you reference "Original Routing Credit".

Of course, there are no guarantees.

fakecd Jul 25, 2018 9:14 pm

Just to update you, I eventually got my ORC. Process was straight forward took about 2 weeks back/forth of email got asked for eticket and boarding pass... initially they denied saying they couldn't see my flight record, and I had to explain it was "original routing credit" for second time. I also attached a confirmation from CX that flight was cancelled to an extent as proof.

I think QF FFP service center is a lot more humaine and understanding than the @#$% at CX I had to deal with in past. I'm so glad I made the switch.


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