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Requesting ORC.
When you ask for an original routing credit, what info does QFF ask for?
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I only did it once before. That time, I wrote them an email, saying that I flew on this flight after the other flight went tech. Attached is my original itinerary, please credit my points/status based on ORC. IIRC, that all came through within a couple of weeks.
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Originally Posted by Awesom Andy
(Post 21654879)
I only did it once before. That time, I wrote them an email, saying that I flew on this flight after the other flight went tech. Attached is my original itinerary, please credit my points/status based on ORC. IIRC, that all came through within a couple of weeks.
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Well that was easy.
I emailed QFF telling them what happened (delayed due to ground transport disruptions in Tokyo during Typhoon Wipha resulting in CX rebooking me from AA6088 to CX888 and thus losing ~8000 points from the status bonus). I didn't get a reply, but the point credit posted a few hours ago. 2 days from email to credit. :) |
not sure to bump a 5yr old thread or start new one, but hey it proves i do use search ;)
had HKG-TPE on ticket 1, and TPE-HKG-XXX on ticket 2. both CX stock business class and i had QF FFP on it. due to IRROPS HKG-TPE leg had 5hr delay so i was rerouted simply HKG-XXX effectively forfeiting tpe turn around and.using ticket 2 out of sequence. emailed CX asking for credit to QF for TPE segment and denied. these are worth 80SC so not small. in hindsight, should i email QF for ORC? |
If crediting to QFF you would contact Qantas regarding this.
Make sure you reference "Original Routing Credit". Of course, there are no guarantees. |
Just to update you, I eventually got my ORC. Process was straight forward took about 2 weeks back/forth of email got asked for eticket and boarding pass... initially they denied saying they couldn't see my flight record, and I had to explain it was "original routing credit" for second time. I also attached a confirmation from CX that flight was cancelled to an extent as proof.
I think QF FFP service center is a lot more humaine and understanding than the @#$% at CX I had to deal with in past. I'm so glad I made the switch. |
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