Dear Qantas - I am tired of these 20 minute plus wait times
Mar 28, 2011, 5:05 am
#1
Original Poster
Join Date: Jan 2005
Posts: 965
Dear Qantas - I am tired of these 20 minute plus wait times
Every time I phone them I seem to wait at least 20 minutes, the other day it was 45.
I actually have stuff to do, and I can't change some of my tickets on your website.
Here is a novel idea, hire some more call center staff.
I actually have stuff to do, and I can't change some of my tickets on your website.
Here is a novel idea, hire some more call center staff.
. Likewise, my calls to UA have been taken almost instantly too. However, its AA that has had me fuming on hold.
Mar 28, 2011, 7:48 am
#5
Join Date: Aug 2004
Location: OSL/IAH/ZRH (time, not preference)
Programs: UA1K, LH GM, AA EXP->GM
Posts: 38,265
.UA is ok-ish but only because I am an elite, QF has pretty bad wait times, SQ terrible ones, and LH doesn't answer the phone .. I am convinced.
Mar 28, 2011, 9:12 am
#6
Original Poster
Join Date: Jan 2005
Posts: 965
Distracting while I am trying to work.
It irritates me because I have more than 1 ticket and need to make regular changes due to my current line of work. The countless hours I spend on the phone on hold is a joke.
It irritates me because I have more than 1 ticket and need to make regular changes due to my current line of work. The countless hours I spend on the phone on hold is a joke.
Mar 28, 2011, 1:30 pm
#7
Join Date: Jan 2009
Location: London uk
Programs: *A Gold, BA Silver, Avis President, Hertz President circle
Posts: 2,804
Going mad too! the problem with my phone line is that after 30 minutes it cuts off (cheap line), meaning sometimes it's impossible to contact them.
I'm also in the process of waiting for them to reply to an email I sent to the London office, the current aiting time is [B]9 months[B] and still counting! (yes I've sent them 3 times a reminder, and all I get is the automatic confirmation reply).
I'm also in the process of waiting for them to reply to an email I sent to the London office, the current aiting time is [B]9 months[B] and still counting! (yes I've sent them 3 times a reminder, and all I get is the automatic confirmation reply).
Mar 28, 2011, 2:14 pm
#9
Join Date: Nov 2003
Location: Here and there
Programs: AA EXP
Posts: 1,551
Mar 28, 2011, 5:46 pm
#11
Join Date: May 2006
Location: Wellington
Programs: QFWP (LTSG), NZ (Jade), TG ROP (Forgotten), OZ (Silver), AA (Cardboard), EK (Lowest of the Low)
Posts: 4,669
Only wait when I call after hours on the NZ number. It gets diverted to Australia and often non-platinum line but only 2 minute wait or so.
However judging by this post maybe there are people still on hold for QF since 2008!
However judging by this post maybe there are people still on hold for QF since 2008!
Mar 28, 2011, 6:46 pm
#12
Join Date: Sep 2010
Location: East Cheam
Programs: QF, BA, VA
Posts: 198
Can't say that I have waited more than a few seconds.
Sounds great when it is put like that and it has been true for me as a WP and previously SG.
However, I have had a number of occasions where I am then on hold whilst the customer service person has to check something that at face value appears to be basic. There seems a lack of consistency in training of staff.
Sometimes getting even basic questions answered is a nightmare.
QF is just consistently inconsistent. When they get things right they are excellent......when they don't they can be dreadful.
Sounds great when it is put like that and it has been true for me as a WP and previously SG.
However, I have had a number of occasions where I am then on hold whilst the customer service person has to check something that at face value appears to be basic. There seems a lack of consistency in training of staff.
Sometimes getting even basic questions answered is a nightmare.
QF is just consistently inconsistent. When they get things right they are excellent......when they don't they can be dreadful.
Mar 28, 2011, 6:50 pm
#13
Join Date: Jul 2005
Location: SJU
Programs: Amex FHR elite travel agent, Ritz Stars, Hyatt Prive, Four Seasons Preferred Partner and others
Posts: 1,521
If based in the United States, try www.lucyphone.com - no more holds.
Mar 28, 2011, 7:26 pm
#15
Join Date: Jan 2006
Location: OOL Australia
Programs: QFF (Gold), Skywards, Rapid Rewards,United, Velocity, Hilton Silver
Posts: 2,440