I'm at LAX, having cleared security at UA's terminal (security is mid-way between T6 and T7). As happens from time to time, the x-ray scanner person called for an ETD on my computer bag (lots of wires and stuff). I had to ask the TSO who performed the inspection twice to change her gloves before putting her hands in the bag that contains, among other things, my medication. After the second time, she glares daggers at me, heaves her shoulders and says, "Oh, gosh," in this incredibly irritated tone. I just say, "thank you." When she finishes the inspection, she says nothing, turns on her heels and stalks away. I go over to the supervisor's desk and ask for a complaint form. I'm handed one of those little cards with the TSA website. I told him, "I'd like to have a complaint form. You're supposed to have them at the checkpoint." He says, "I've never been aware of any complaint forms at the checkpoint." I looked at him and said, "You're procedures provide that complaint forms are available at each checkpoint. Are you telling me you don't have any?" He said, "I'm just saying I've never heard of any complaint forms -- everything is on the internet." One of his subordinates said, "That's right -- they've changed it." I said, "No, they haven't. It's unacceptable that you can't even follow your own SOP."

I know that someone has previously posted a URL where I can get a complaint form. I also want to follow up on this. I've had it with being treated rudely and disrespectfully by uneducated fools who can't even follow their own rules.

PLEASE post this in the current thread on the TSA blog. You'll be doing a great service for all travelers.

courtesy of ND Sol (and pm'd you as well): http://www.millerworks.net/TSA-Compl...iment-Form.pdf

Regarding TSA, I'm right behind Spiff with total disgust with everything to do with this agency. However, for the twelve times thru the gates this year, I think I've stood in line a total of fifteen minutes and have never had a hassle.
Have never spoken a word. I acknowledge any words by them with a blank stare.

Here you go (& thanks to the FTers who posted them):
http://home.comcast.net/~mdtraveler/...iment-Form.pdf
http://www.millerworks.net/TSA-Compl...iment-Form.pdf

An attitude of one person over a glove change and the lack of a complaint form sets you off? Are you serious?

Besides, even by your own words, it kind of comes off as you being the aggressor and/or fool in the complaint form issue thing. Getting in a lather over a piece of paper just isn't worth it.

What's the big deal about the complaint form anyway? Doesn't a diplomatic typing of one letter and printing it multiple times, and then sending them to the appropriate parties seem a little more productive?

All that said, yeah, the screener should have changed the gloves at first request. But if this entire situation bothers you to the degree you portray yourself, you might burst a blood vessel for something truly egregious.

Are you frigging kidding me??? Why shouldn't OP expect both to be treated respectfully and to have his/her friendly neighborhood TSOs actually follow the few rules that they've decided aren't too top secret to disclose?

Perhaps if people actually complained every time a TSO was rude to them, the magnitude of complaints might cause someone, somewhere, to notice there's a problem . . . .

Yes, I'm serious. Being treated with contempt by a TSO when I ask them to do their job, and being lied to by a supervisor when I wanted to complain about it set me off.

I wasn't in a lather. However, I do insist that TSA comply with their own stated policy. I also don't particularly appreciate two supervisors lying because their station didn't comply with TSA requirements.

The big deal is:

1. TSA is required to provide them at each checkpoint.
2. That is the designated vehicle for reporting a complaint.

No, it doesn't.

I'm in no danger of bursting a blood vessel. And you are in no danger of being taken seriously.

Since when do they follow the rules.

Gone.

No, you see, you're missing the point. They consistently change SOP at the WTMD to make sure that they fool the terrorists. You see, by not having forms handy, they have both another chance to interact with and SPOT the terrorists as well as preventing those terrorists from filing complaints.

Mike

I would be but thats because of my knowledge of the sanitation (or extreme lack of) of TSA Checkpoints, in addition to the normal violations of the consititution.

Go ahead and believe what you want but i sure as heck dont want to deal with the following MRSA (Super staph infection - resistant many antibiotics), VRE (same as VRE just resistant to a different set of antibiotics), MRDO (combo of MRSA & VRE), as well as fecal coliform, and other flora from bodily fluids, and thats just the short list.

Shall i go on?

"Our rudeness keeps you safe!"

I received this email today:

Why am I unconvinced?

So, after getting into the lather about a lack of a complaint form and getting two links in this thread to the precious complaint form, you sent in an e-mail?

You sure got your point across and showed them!