Originally Posted by PTravel

I'm at LAX, having cleared security at UA's terminal (security is mid-way between T6 and T7). As happens from time to time, the x-ray scanner person called for an ETD on my computer bag (lots of wires and stuff). I had to ask the TSO who performed the inspection twice to change her gloves before putting her hands in the bag that contains, among other things, my medication. After the second time, she glares daggers at me, heaves her shoulders and says, "Oh, gosh," in this incredibly irritated tone. I just say, "thank you." When she finishes the inspection, she says nothing, turns on her heels and stalks away. I go over to the supervisor's desk and ask for a complaint form. I'm handed one of those little cards with the TSA website. I told him, "I'd like to have a complaint form. You're supposed to have them at the checkpoint." He says, "I've never been aware of any complaint forms at the checkpoint." I looked at him and said, "You're procedures provide that complaint forms are available at each checkpoint. Are you telling me you don't have any?" He said, "I'm just saying I've never heard of any complaint forms -- everything is on the internet." One of his subordinates said, "That's right -- they've changed it." I said, "No, they haven't. It's unacceptable that you can't even follow your own SOP."

I know that someone has previously posted a URL where I can get a complaint form. I also want to follow up on this. I've had it with being treated rudely and disrespectfully by uneducated fools who can't even follow their own rules.