Rules re: "Comment Cards?"
Dec 28, 2006 | 4:55 am
#1
Original Poster
Join Date: Sep 2006
Location: Lewis & Clark
Programs: ADL, ACLU, NRA, HRC, NCLR, WBCA
Posts: 5,121
Rules re: "Comment Cards?"
So here at TPA the TSA folks tell me they've never heard of anyone asking for a "Comment Card," and they are certain they aren't required to give me any contact info for anyone, other than a generic [email protected] sort of email address.
I fly a fair bit, and even podunk airports have handed me comment cards, so I figured it was a standard thing.
Enlighten me, oh FT gurus....
I fly a fair bit, and even podunk airports have handed me comment cards, so I figured it was a standard thing.
Enlighten me, oh FT gurus....
Dec 28, 2006 | 11:17 am
#2
Join Date: May 2005
Location: MIA/SJU/MCO
Programs: AA LT PLT; DL GLD, UA nothing, B6 Mosaic; Emerald Club Executive
Posts: 3,333
You're supposed to get one if you ask. If the airport is out, get their name/badge number and ask for one at your destination, or on your return flight. I have gotten into the routine of asking for one at every US airport I go to... even if I have nothing to comment about, I just like having a few extras for when I get an asinine TSO/Sup that won't make it easy for me to get one.
Dec 28, 2006 | 9:04 pm
#3
Join Date: May 2006
Posts: 355
Without making too many comparisions between TSA's hiring pool and workers in other industries, "running out of comment cards" is a time-honored ploy at fast food restaurants where the manager knows there are issues but doesn't want to make it too easy for customers to complain.