Six-Sigma Program for TSA?
Dec 29, 2004 | 7:39 pm
#1
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Six-Sigma Program for TSA?
For those familiar with the program, any ideas if this can be done? Or is Six Sigma restricted to manufacting products? I worked for a major manufacturing company before and learned a little bit of the program from upper level management.
- Pat
- Pat
Dec 29, 2004 | 7:52 pm
#3
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Given the attitude of the TSA management, Six-Sigma certification is impossible.
The only Black Belt (or any belt) that would get awarded would be for mentally beating up the employees and the passengers.
The only Black Belt (or any belt) that would get awarded would be for mentally beating up the employees and the passengers.
Dec 30, 2004 | 1:15 am
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Have you had a little too much Holiday Cheer? 
IIRC 99.99% no defects. As long as you don't count emptying out an airport, Shoe Carnival, losing "test" bombs, etc. as defects I guess its possible.
I also think that Management needs to think they need improvement, unlike the TSA who thinks problems are the result of the customer.
PS: Great idea! If only they would, maybe they could improve.
IIRC 99.99% no defects. As long as you don't count emptying out an airport, Shoe Carnival, losing "test" bombs, etc. as defects I guess its possible.
I also think that Management needs to think they need improvement, unlike the TSA who thinks problems are the result of the customer.
PS: Great idea! If only they would, maybe they could improve.
Last edited by 1K_From_SNA; Dec 30, 2004 at 1:19 am
Dec 30, 2004 | 4:02 am
#6
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Originally Posted by Wiirachay
For those familiar with the program, any ideas if this can be done? Or is Six Sigma restricted to manufacting products? I worked for a major manufacturing company before and learned a little bit of the program from upper level management.
- Pat
- Pat
Dec 30, 2004 | 7:29 am
#7
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Originally Posted by Spiff
Given the attitude of the TSA management, Six-Sigma certification is impossible.
Dec 30, 2004 | 7:58 am
#8
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Originally Posted by tlglenn
It can be applied to other processes, but I think TSA's processes generate too many defects.
Dec 30, 2004 | 9:23 am
#9
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Correct me if I'm wrong, but isn't 6-sigma a reference to a repeatable process that is in control but subjuect to random error of some magnitude? This is why it's applicable to the manufacturing of, say, semiconductors or turbine blades.
By definition, a true "six-sigma" program is wasted on a process such as that run by TSA (or Starwood, which has wasted untold time and money pursuing a similar program), which involves a continuum of traveling individuals passing by screening individuals.
Rather than over-complicating the issue, why don't we just insist on the TSA to make logical & effective policies, then scrupulously follow them?
By definition, a true "six-sigma" program is wasted on a process such as that run by TSA (or Starwood, which has wasted untold time and money pursuing a similar program), which involves a continuum of traveling individuals passing by screening individuals.
Rather than over-complicating the issue, why don't we just insist on the TSA to make logical & effective policies, then scrupulously follow them?
Dec 30, 2004 | 9:56 am
#11
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Originally Posted by eyecue
I think that ISO 9000 STANDARDS would be more applicable.
Dec 30, 2004 | 10:21 am
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iso 9000
Originally Posted by whirledtraveler
By all appearances they seem to be in place. "Say what you do and do what you say", no matter how asinine.
Dec 30, 2004 | 11:44 am
#13
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Originally Posted by eyecue
I think that ISO 9000 STANDARDS would be more applicable.
ISO also means accountability. What happens when standards are not met? What is the corrective action? The TSA does not have this critical component in its manual nor in its overall game plan.
Dec 31, 2004 | 11:41 am
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Originally Posted by stemor
Correct me if I'm wrong, but isn't 6-sigma a reference to a repeatable process that is in control but subjuect to random error of some magnitude? This is why it's applicable to the manufacturing of, say, semiconductors or turbine blades.
By definition, a true "six-sigma" program is wasted on a process such as that run by TSA (or Starwood, which has wasted untold time and money pursuing a similar program), which involves a continuum of traveling individuals passing by screening individuals.
Rather than over-complicating the issue, why don't we just insist on the TSA to make logical & effective policies, then scrupulously follow them?
By definition, a true "six-sigma" program is wasted on a process such as that run by TSA (or Starwood, which has wasted untold time and money pursuing a similar program), which involves a continuum of traveling individuals passing by screening individuals.
Rather than over-complicating the issue, why don't we just insist on the TSA to make logical & effective policies, then scrupulously follow them?
