FlyerTalk Forums - View Single Post - Six-Sigma Program for TSA?

Dec 30, 2004 | 1:15 am

#5

1K_From_SNA

Join Date: Sep 2003

Location: Orange County, CA

Programs: UA 2MM Lifetime Plat, Marriott Lifetime Titanium

Posts: 1,686

Have you had a little too much Holiday Cheer?

IIRC 99.99% no defects. As long as you don't count emptying out an airport, Shoe Carnival, losing "test" bombs, etc. as defects I guess its possible.

I also think that Management needs to think they need improvement, unlike the TSA who thinks problems are the result of the customer.

PS: Great idea! If only they would, maybe they could improve.

Last edited by 1K_From_SNA; Dec 30, 2004 at 1:19 am

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