Originally Posted by eyecue
I think that ISO 9000 STANDARDS would be more applicable.
You cannot be ISO9000/1/2/whatever compliant and have your company's manual hidden or obscured. Moreover, management must be involved in standards of excellence. Few of us here, both TSA and non-TSA would ever assert that the management of the TSA is interested in standards of excellence.
ISO also means accountability. What happens when standards are not met? What is the corrective action? The TSA does not have this critical component in its manual nor in its overall game plan.