Nexus cards and security lines.
Jan 31, 2011 | 10:02 am
#1
Original Poster
Join Date: May 2010
Posts: 29
Nexus cards and security lines.
Hi all, I have the Nexus card, and twice in (smaller) airports in the States, at San Antonio and New Orleans, when going through the initial security screening (where they ask for ID and boarding pass), the TSA officials have denied me using my Nexus as ID. I so far haven't used bigger airports, so I dunno. But isn't Nexus a valid form of WHTI ID? Or am I mistaken?
Jan 31, 2011 | 10:04 am
#2
Join Date: Nov 2008
Posts: 3,657
Hi all, I have the Nexus card, and twice in (smaller) airports in the States, at San Antonio and New Orleans, when going through the initial security screening (where they ask for ID and boarding pass), the TSA officials have denied me using my Nexus as ID. I so far haven't used bigger airports, so I dunno. But isn't Nexus a valid form of WHTI ID? Or am I mistaken?
And welcome to FlyerTalk.
Jan 31, 2011 | 10:36 am
#4
FlyerTalk Evangelist
Join Date: Nov 2009
Location: Northeast Kansas | Colorado Native
Programs: Amex Gold/Plat, UA *G, Hyatt Globalist, IHG Plat Marriott LT Gold, NEXUS, TSA Disparager Unobtanium
Posts: 22,652
Sorry that you had issues with the NEXUS card 
Seems very common. The clerk at SFO did not know what a NEXUS card was, until he asked another clerk
http://www.flyertalk.com/forum/trave...ident-lax.html
Seems very common. The clerk at SFO did not know what a NEXUS card was, until he asked another clerk
http://www.flyertalk.com/forum/trave...ident-lax.html
Jan 31, 2011 | 10:56 am
#5
Join Date: Jan 2005
Location: Toronto, NYC, somewhere on planet Earth
Programs: UA 1K, AA ExPlat, Hyatt Diamond, SPG Plat, Marriott Gold
Posts: 8,291
I had a problem using my NExus card at JFK. They kept on insisting it was not a valid ID and I should have a DL. The supervisor finally let me go after producing a credit card (though he said, I should get one with a photo on it)!
It is an acceptable form of ID and is even listed on their website. For my travels, I have now printed this page out, but its stupid for the passengers to educate the TSA on how to do their job!
It is an acceptable form of ID and is even listed on their website. For my travels, I have now printed this page out, but its stupid for the passengers to educate the TSA on how to do their job!
Jan 31, 2011 | 12:26 pm
#7
Join Date: Apr 2009
Location: Phoenix, AZ
Programs: SW Rapid Rewards, Hilton Honors, Marriott, Avis First
Posts: 4,831
File a complaint.
That is the only way these lazy clowns will get the training to know what a NEXUS card is because they are too apathetic to consult their SOP.
The first time it is refused, demand a supervisor. If you have a smartphone, call up the TSA website that shows NEXUS is accepted. They will tell you the website is out of date. Try to get the name of the supervisor or a very good description. You will have to produce some other form of ID. Once you have cleared the moat, march over to the security desk staffed by more lazy TSOs and demand a comment card. Then, file the complaint as soon as possible. List the details, note that the TSA website says NEXUS is acceptable and demand accountability and a response.
About 30 days later you will get a note that says the lazy TSOs will be retrained, and usually a directive of whom to call if the problem reoccurs.
I have my response with names and phone numbers printed out and in my traveling bag ready to shove in the face of any TDC or TSO that gives me nonsense about the NEXUS card not being accepted at PHX.
Don't let them slide. Make them do their job.
That is the only way these lazy clowns will get the training to know what a NEXUS card is because they are too apathetic to consult their SOP.
The first time it is refused, demand a supervisor. If you have a smartphone, call up the TSA website that shows NEXUS is accepted. They will tell you the website is out of date. Try to get the name of the supervisor or a very good description. You will have to produce some other form of ID. Once you have cleared the moat, march over to the security desk staffed by more lazy TSOs and demand a comment card. Then, file the complaint as soon as possible. List the details, note that the TSA website says NEXUS is acceptable and demand accountability and a response.
About 30 days later you will get a note that says the lazy TSOs will be retrained, and usually a directive of whom to call if the problem reoccurs.
I have my response with names and phone numbers printed out and in my traveling bag ready to shove in the face of any TDC or TSO that gives me nonsense about the NEXUS card not being accepted at PHX.
Don't let them slide. Make them do their job.
Jan 31, 2011 | 2:35 pm
#9
Join Date: Jul 2009
Posts: 100
File a complaint.
That is the only way these lazy clowns will get the training to know what a NEXUS card is because they are too apathetic to consult their SOP.
The first time it is refused, demand a supervisor. If you have a smartphone, call up the TSA website that shows NEXUS is accepted. They will tell you the website is out of date. Try to get the name of the supervisor or a very good description. You will have to produce some other form of ID. Once you have cleared the moat, march over to the security desk staffed by more lazy TSOs and demand a comment card. Then, file the complaint as soon as possible. List the details, note that the TSA website says NEXUS is acceptable and demand accountability and a response.
About 30 days later you will get a note that says the lazy TSOs will be retrained, and usually a directive of whom to call if the problem reoccurs.
I have my response with names and phone numbers printed out and in my traveling bag ready to shove in the face of any TDC or TSO that gives me nonsense about the NEXUS card not being accepted at PHX.
Don't let them slide. Make them do their job.
That is the only way these lazy clowns will get the training to know what a NEXUS card is because they are too apathetic to consult their SOP.
The first time it is refused, demand a supervisor. If you have a smartphone, call up the TSA website that shows NEXUS is accepted. They will tell you the website is out of date. Try to get the name of the supervisor or a very good description. You will have to produce some other form of ID. Once you have cleared the moat, march over to the security desk staffed by more lazy TSOs and demand a comment card. Then, file the complaint as soon as possible. List the details, note that the TSA website says NEXUS is acceptable and demand accountability and a response.
About 30 days later you will get a note that says the lazy TSOs will be retrained, and usually a directive of whom to call if the problem reoccurs.
I have my response with names and phone numbers printed out and in my traveling bag ready to shove in the face of any TDC or TSO that gives me nonsense about the NEXUS card not being accepted at PHX.
Don't let them slide. Make them do their job.
Nothing changes unless people complain -- in writing.
Jan 31, 2011 | 3:58 pm
#10
Join Date: May 2006
Location: MYF/CMA/SAN
Programs: COdbaUA MM, AA EXP, AF G, Bonbon Gold, Hilton G, All G, GHA Titanium, Hertz PC, Avis Presidential
Posts: 5,929
As most know, I escalate this situation and do not take no for an answer. My standard response has evolved to the following:
TDC: ::Hand out for Documents::
N1120A: ::Hands BP and unshielded NEXUS card to TDC::
TDC: "Do you have a drivers (sic) license or passport?"
N1120A: "Supervisor Please"
TDC: "I asked if you have a drivers (sic) license or passport?"
N1120A: "Supervisor Please, and please stop asking inappropriate questions"
My complaints have resulted in an apology letter and an apparent attempt at a retraining program that hasn't been particularly successful, though the last time I went through I had no issue, likely because a 3 striper was working TDC.
Similar, but better. Your enhanced ID works because the CBP can scan it and determine your admissibility. It is still not proof of citizenship, like a NEXUS card is. Not that it matters at the TDC, as all REAL ID compliant (not just enhanced REAL ID) IDs are acceptable.
TDC: ::Hand out for Documents::
N1120A: ::Hands BP and unshielded NEXUS card to TDC::
TDC: "Do you have a drivers (sic) license or passport?"
N1120A: "Supervisor Please"
TDC: "I asked if you have a drivers (sic) license or passport?"
N1120A: "Supervisor Please, and please stop asking inappropriate questions"
My complaints have resulted in an apology letter and an apparent attempt at a retraining program that hasn't been particularly successful, though the last time I went through I had no issue, likely because a 3 striper was working TDC.
Similar, but better. Your enhanced ID works because the CBP can scan it and determine your admissibility. It is still not proof of citizenship, like a NEXUS card is. Not that it matters at the TDC, as all REAL ID compliant (not just enhanced REAL ID) IDs are acceptable.
Jan 31, 2011 | 4:22 pm
#11
Join Date: Jun 2009
Location: Somewhere
Programs: Delta Plat
Posts: 3,515
Actually my ehnahnced license is proof of US citizenship. Atleast the documentation it comes with says it is and I've never been asked to produce a passport at the canadian border or mexican border when I've used it.
Jan 31, 2011 | 4:32 pm
#12
Join Date: May 2006
Location: MYF/CMA/SAN
Programs: COdbaUA MM, AA EXP, AF G, Bonbon Gold, Hilton G, All G, GHA Titanium, Hertz PC, Avis Presidential
Posts: 5,929
Someone with a Green Card can get one of those AFAIK, which means it is proof of admissibility. And you shouldn't be asked for a passport with it.
Jan 31, 2011 | 5:40 pm
#15
Join Date: Jul 2006
Location: LAX
Programs: AA EXP 1.5MM, Asiana Club Silver, KE Morning Calm, Hyatt Platinum, Amtrak Select
Posts: 7,161
How hard is it to just tape TSA's own acceptable documents pdf printout onto the ID checker's desk?
Seriously?
Seriously?