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Nexus cards and security lines.
Hi all, I have the Nexus card, and twice in (smaller) airports in the States, at San Antonio and New Orleans, when going through the initial security screening (where they ask for ID and boarding pass), the TSA officials have denied me using my Nexus as ID. I so far haven't used bigger airports, so I dunno. But isn't Nexus a valid form of WHTI ID? Or am I mistaken?
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Originally Posted by euges116
(Post 15771879)
Hi all, I have the Nexus card, and twice in (smaller) airports in the States, at San Antonio and New Orleans, when going through the initial security screening (where they ask for ID and boarding pass), the TSA officials have denied me using my Nexus as ID. I so far haven't used bigger airports, so I dunno. But isn't Nexus a valid form of WHTI ID? Or am I mistaken?
And welcome to FlyerTalk. |
I thought so. I seriously wanted to smack them in the face, lol. Hey, they don't know the rules, but they should! Thanks y'all.
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Sorry that you had issues with the NEXUS card :mad:
Seems very common. The clerk at SFO did not know what a NEXUS card was, until he asked another clerk :rolleyes: http://www.flyertalk.com/forum/trave...ident-lax.html |
I had a problem using my NExus card at JFK. They kept on insisting it was not a valid ID and I should have a DL. The supervisor finally let me go after producing a credit card (though he said, I should get one with a photo on it)!
It is an acceptable form of ID and is even listed on their website. For my travels, I have now printed this page out, but its stupid for the passengers to educate the TSA on how to do their job! |
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File a complaint.
That is the only way these lazy clowns will get the training to know what a NEXUS card is because they are too apathetic to consult their SOP. The first time it is refused, demand a supervisor. If you have a smartphone, call up the TSA website that shows NEXUS is accepted. They will tell you the website is out of date. Try to get the name of the supervisor or a very good description. You will have to produce some other form of ID. Once you have cleared the moat, march over to the security desk staffed by more lazy TSOs and demand a comment card. Then, file the complaint as soon as possible. List the details, note that the TSA website says NEXUS is acceptable and demand accountability and a response. About 30 days later you will get a note that says the lazy TSOs will be retrained, and usually a directive of whom to call if the problem reoccurs. I have my response with names and phone numbers printed out and in my traveling bag ready to shove in the face of any TDC or TSO that gives me nonsense about the NEXUS card not being accepted at PHX. Don't let them slide. Make them do their job. |
Slightly off topic but is the nexus card similar to an enhanced state ID (which I have from NY)?
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Originally Posted by PhoenixRev
(Post 15773036)
File a complaint.
That is the only way these lazy clowns will get the training to know what a NEXUS card is because they are too apathetic to consult their SOP. The first time it is refused, demand a supervisor. If you have a smartphone, call up the TSA website that shows NEXUS is accepted. They will tell you the website is out of date. Try to get the name of the supervisor or a very good description. You will have to produce some other form of ID. Once you have cleared the moat, march over to the security desk staffed by more lazy TSOs and demand a comment card. Then, file the complaint as soon as possible. List the details, note that the TSA website says NEXUS is acceptable and demand accountability and a response. About 30 days later you will get a note that says the lazy TSOs will be retrained, and usually a directive of whom to call if the problem reoccurs. I have my response with names and phone numbers printed out and in my traveling bag ready to shove in the face of any TDC or TSO that gives me nonsense about the NEXUS card not being accepted at PHX. Don't let them slide. Make them do their job. Nothing changes unless people complain -- in writing. |
As most know, I escalate this situation and do not take no for an answer. My standard response has evolved to the following:
TDC: ::Hand out for Documents:: N1120A: ::Hands BP and unshielded NEXUS card to TDC:: TDC: "Do you have a drivers (sic) license or passport?" N1120A: "Supervisor Please" TDC: "I asked if you have a drivers (sic) license or passport?" N1120A: "Supervisor Please, and please stop asking inappropriate questions" My complaints have resulted in an apology letter and an apparent attempt at a retraining program that hasn't been particularly successful, though the last time I went through I had no issue, likely because a 3 striper was working TDC.
Originally Posted by HWGeeks
(Post 15773400)
Slightly off topic but is the nexus card similar to an enhanced state ID (which I have from NY)?
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Actually my ehnahnced license is proof of US citizenship. Atleast the documentation it comes with says it is and I've never been asked to produce a passport at the canadian border or mexican border when I've used it.
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Originally Posted by HWGeeks
(Post 15774647)
Actually my ehnahnced license is proof of US citizenship. Atleast the documentation it comes with says it is and I've never been asked to produce a passport at the canadian border or mexican border when I've used it.
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Ahh ok, so I should of went the Nexus card route instead of the Enhanced Drivers route.
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God forbid a TSO in a southern airport not recognize an ID that few people use, mainly for entry into and from Canada.
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How hard is it to just tape TSA's own acceptable documents pdf printout onto the ID checker's desk?
Seriously? :mad: |
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