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I love this thread!
I use my SENTRI card at every airport. I don't mind if the TSA person says "Could you hang on, I've never seen one of these," and then goes to check. But I hate when they ask for another ID. I always tell them that I don't need to show them any other ID, because the SENTRI card is accepted. I love when they tell me that the card is NOT accepted. Sometimes they attempt to ask me special questions (like SS number etc) as if I am trying to pass through without an ID and I always REFUSE to go through that process. Stand your ground. Don't take out a credit card. Be polite, but firm. They have to play by their own rules. |
Originally Posted by LuvAirFrance
(Post 15792108)
Actually, calling for a supervisor is really the best thing to do. How else will the management of these people know who is trained or who remembers the training they all got? In my many decades of work, I've often found that kicking a conflict to the manager of the person giving me the problem at least lets me get confirmation that my information is correct (or not). Fighting with someone whose ego is smarting is just a recipe for wasting the time of all involved. Again, people supervising any work crew need to KNOW when they are handing out false info. Ideally, every person have difficulty with a particular TSO will request the supervisor so that frequency of the problem will also be known. PLUS, last argument is that tempers don't rise. It is bad to get yourself in a lather over something a supervisor can resolved. Considering the context, you might also get yourself in trouble that you don't want. I mean, seriously, why are there supervisors on duty if not for exactly this type of thing?
Unfortunately, we've seen supervisors do exactly the opposite, hoping to make the experience so inconvenient that the pax will stop trying to use a valid ID and will start using the kind of ID the TDC wants to see. Sadly, in both instances, the supervisor's primary motivation is to avoid inconvenience for her/himself. |
I had an e-mail waiting in my inbox this morning from someone at DHS, apparently over one of the TSA.gov feedback forms I'd filled out of late re: difficulty in getting NEXUS accepted at checkpoints. (I've also sent in a complaint to an airport FSD over the matter, but I'm betting she has only just gotten to work today after the holiday and hasn't seen it yet.)
Get this:
Originally Posted by DHS
Thank you for your feedback regarding the Nexus Program and using the Nexus card as an alternative form of identification at TSA checkpoints.
As I'm sure you know, the Nexus program is a Customers and Border Patrol program, not one accepted by other governmental agencies. However, I have forwarded your feedback to our agency headquarters for their consideration. |
Originally Posted by exerda
(Post 17526179)
I had an e-mail waiting in my inbox this morning from someone at DHS, apparently over one of the TSA.gov feedback forms I'd filled out of late re: difficulty in getting NEXUS accepted at checkpoints. (I've also sent in a complaint to an airport FSD over the matter, but I'm betting she has only just gotten to work today after the holiday and hasn't seen it yet.)
Get this: Yes, he had ignored the fact that I had pointed out the text and URL of TSA.gov listing it as an acceptable ID. :rolleyes: |
Originally Posted by cestmoi123
(Post 17526249)
Could be worse. I submitted a question re: the Global Entry card, asking if it's not a valid ID, then why not, and if it is, then please add it explicitly to the website. Got back a cut and paste of the website.
Whether or not that actually accomplishes anything is debatable, but at least for a change I got back a response which wasn't just the normal cut & paste from the Web site, and had someone at DHS actually agree they might be wrong about something instead of insisting the rules have changed, etc. |
Wirelessly posted (Mozilla/5.0 (BlackBerry; U; BlackBerry 9650; en-US) AppleWebKit/534.8+ (KHTML, like Gecko) Version/6.0.0.524 Mobile Safari/534.8+)
Originally Posted by exerda
I had an e-mail waiting in my inbox this morning from someone at DHS, apparently over one of the TSA.gov feedback forms I'd filled out of late re: difficulty in getting NEXUS accepted at checkpoints. (I've also sent in a complaint to an airport FSD over the matter, but I'm betting she has only just gotten to work today after the holiday and hasn't seen it yet.)
Get this:
Originally Posted by DHS
Thank you for your feedback regarding the Nexus Program and using the Nexus card as an alternative form of identification at TSA checkpoints.
As I'm sure you know, the Nexus program is a Customers and Border Patrol program, not one accepted by other governmental agencies. However, I have forwarded your feedback to our agency headquarters for their consideration. |
Originally Posted by exerda
(Post 17526179)
Thank you for your feedback regarding the Nexus Program and using the Nexus card as an alternative form of identification at TSA checkpoints.
As I'm sure you know, the Nexus program is a Customers and Border Patrol program, not one accepted by other governmental agencies. However, I have forwarded your feedback to our agency headquarters for their consideration. |
Originally Posted by FliesWay2Much
(Post 17527606)
Wirelessly posted (Mozilla/5.0 (BlackBerry; U; BlackBerry 9650; en-US) AppleWebKit/534.8+ (KHTML, like Gecko) Version/6.0.0.524 Mobile Safari/534.8+)
Did the email really say: "Customers and Border Patrol?" I hadn't even noticed that on first read. |
Originally Posted by FliesWay2Much
(Post 17527606)
Wirelessly posted (Mozilla/5.0 (BlackBerry; U; BlackBerry 9650; en-US) AppleWebKit/534.8+ (KHTML, like Gecko) Version/6.0.0.524 Mobile Safari/534.8+)
Did the email really say: "Customers and Border Patrol?" |
Well, this was different. Used my NEXUS today. The TDC looked at it closely and squiggled my BP. She then said, "They trained us in these recently and it is the first one I have seen. What is it for?"
I was taken aback, just a bit. I said "It is the Canadian-US trusted traveler program." "Oh, well, have a nice flight." It actually explains a lot. I train people as part of my work. I do not just say this is a XXX and then go to the the next picture. I tell them what the XXX is, what it does, and any other info that might help to retain the information. If they are getting trained with a series of flash cards or pictures of ID's with "this is okay, this is not," then it is a wonder they can remember what they do. |
Originally Posted by InkUnderNails
(Post 17530228)
Well, this was different. Used my NEXUS today. The TDC looked at it closely and squiggled my BP. She then said, "They trained us in these recently and it is the first one I have seen. What is it for?"
I was taken aback, just a bit. I said "It is the Canadian-US trusted traveler program." "Oh, well, have a nice flight." It actually explains a lot. I train people as part of my work. I do not just say this is a XXX and then go to the the next picture. I tell them what the XXX is, what it does, and any other info that might help to retain the information. If they are getting trained with a series of flash cards or pictures of ID's with "this is okay, this is not," then it is a wonder they can remember what they do. That's the way it should be, but alas, too few! I had a lovely agent in HNL who saw my Nexus and exclaimed "Ooh, a Nexus card, only saw a picture as not many people have them here. Thank you and have a safe flight!" |
Well, at least a positive response from DHS:
Originally Posted by DHS
Thanks again for your information. As follow up, I met with our screening deputy director(s), bringing with me the printed information on NEXUS, SENTI and FAST cards. I had discussed these forms of ID with a number of the Officers and found that there were various levels of awareness. So, we are adding these forms of ID to the daily briefing topics, for general information and as a reminder of their acceptance– thank you for bringing this to light. Sadly, with a big turn over, there are occasionally things lost in the shuffle – not a good explanation I know - but we will be correcting this issue.
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Practical info and advice please...
Please refrain from rudeness and snarly comments. thanks
squeakr co mod TS/S |
Originally Posted by DHS Thanks again for your information. As follow up, I met with our screening deputy director(s), bringing with me the printed information on NEXUS, SENTI and FAST cards. I had discussed these forms of ID with a number of the Officers and found that there were various levels of awareness. So, we are adding these forms of ID to the daily briefing topics, for general information and as a reminder of their acceptance– thank you for bringing this to light. Sadly, with a big turn over, there are occasionally things lost in the shuffle – not a good explanation I know - but we will be correcting this issue. I am really glad they see the need to make the effort. And, thanks to exerda for getting this moving. |
Originally Posted by exerda
(Post 17546515)
Well, at least a positive response from DHS:
I give the guy props for following up and for making the promise to make NEXUS et al a bigger part of their training. |
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