Frecuenta miles related to Hilton stays never posted
Jun 4, 2001 | 6:35 am
#1
Original Poster
Join Date: Dec 2000
Location: PARIS, France
Programs: Skymiles GOLD, Frq +, Klm GOLD, Miles & More, Priority Club, Marriott Rewards, MilleMerci (Avis FR)
Posts: 1,230
Frecuenta miles related to Hilton stays never posted
I staid 4 times in Hilton,early this year and a fifth one in April.
I registered my Frecuenta number as airlines for mile credit (double dip, and even double double dip for the first 4).
Never got any mile. Mexicana gives an answer that shows that they did not read the question (you should have given your number...), Hilton accept my Frecuenta number for a further Hampton Inn reservaiton, but denied it for a Hilton stay, saying the number is not correct.
When checking with Mexicana, it seems that the number is OK.
Any one had some problem similar to this one ?
I registered my Frecuenta number as airlines for mile credit (double dip, and even double double dip for the first 4).
Never got any mile. Mexicana gives an answer that shows that they did not read the question (you should have given your number...), Hilton accept my Frecuenta number for a further Hampton Inn reservaiton, but denied it for a Hilton stay, saying the number is not correct.
When checking with Mexicana, it seems that the number is OK.
Any one had some problem similar to this one ?
Jun 7, 2001 | 8:03 am
#3
Join Date: Nov 1999
Location: Cleveland, OH
Posts: 794
Wrong!
I had the same problem with Frequenta...they are EXTREMELY flaky and cannot get their act together. My final solution? I Emailed Adam Burke and had them dump my Mexicana double-dip and go with CO...the miles posted to CO within 24 hours!
I've completely given up on Mexicana Frequenta since they dumped our ability to convert non-flight miles to Hilton HHonors points, and a few other service related requests that they never came through on.
I had the same problem with Frequenta...they are EXTREMELY flaky and cannot get their act together. My final solution? I Emailed Adam Burke and had them dump my Mexicana double-dip and go with CO...the miles posted to CO within 24 hours!
I've completely given up on Mexicana Frequenta since they dumped our ability to convert non-flight miles to Hilton HHonors points, and a few other service related requests that they never came through on.
Jun 7, 2001 | 7:25 pm
#4
Original Poster
Join Date: Dec 2000
Location: PARIS, France
Programs: Skymiles GOLD, Frq +, Klm GOLD, Miles & More, Priority Club, Marriott Rewards, MilleMerci (Avis FR)
Posts: 1,230
<font face="Verdana, Arial, Helvetica" size="2">Originally posted by Gaucho100K:
Send frecuenta an email, they usually respond quite quickly.</font>
Send frecuenta an email, they usually respond quite quickly.</font>
I sent an email to Mexicana, and they told me to send them the checks, becsue I forgot to indicate my Frecuenta number. But this is not true.
What is true too is that my Frecuenta number is not accepted on Hilton, and nobody is able to give me the reason why.
So, I wrote a letter to Adam Burke, but, sorry, I have to say that I did not get (yet) an answer.
(But I must say that the other times I mailed to Hilton, I ever got an answer, so I will keep you posted)
Jun 8, 2001 | 10:59 pm
#5
Moderator, Argentina and FlyerTalk Evangelist
Join Date: Aug 2000
Location: MIA / EZE
Programs: Lord of Malbec & all Wines Argentine. AA EXP / Marriott Lifetime Silver / Hertz Presidents Circle
Posts: 35,745
Ive always gotten prompt responses from frecuenta, perhaps Im just lucky.
Jun 10, 2001 | 5:39 am
#6
Original Poster
Join Date: Dec 2000
Location: PARIS, France
Programs: Skymiles GOLD, Frq +, Klm GOLD, Miles & More, Priority Club, Marriott Rewards, MilleMerci (Avis FR)
Posts: 1,230
Sent an e-mail to Frecuenta,
the answer is unaceptable as previously stated.
Said an e-mail twice to mister Burke, but no answer after several days.
I will post this thread on Hilton, I think my chances to be heard will be increased...
the answer is unaceptable as previously stated.
Said an e-mail twice to mister Burke, but no answer after several days.
I will post this thread on Hilton, I think my chances to be heard will be increased...
Jun 13, 2001 | 3:53 am
#7
Original Poster
Join Date: Dec 2000
Location: PARIS, France
Programs: Skymiles GOLD, Frq +, Klm GOLD, Miles & More, Priority Club, Marriott Rewards, MilleMerci (Avis FR)
Posts: 1,230
<font face="Verdana, Arial, Helvetica" size="2">I will post this thread on Hilton, I think my chances to be heard will be increased...[/B]</font>
I will keep you posted, in case some of us are in the same trouble.
Little problem, long solution, but there is a solution
