<font face="Verdana, Arial, Helvetica" size="2">I will post this thread on Hilton, I think my chances to be heard will be increased...[/B]</font>
Posted the thread as said. Send a new e-mail to Frecuenta, and a new one to Mister Burke. That worked ! I received two nice e-mail from both sides saying that they are in contact and trying to solve my problem.
I will keep you posted, in case some of us are in the same trouble.
Little problem, long solution, but there is a solution