mkwiecek

Hello

I’ve recently been looking into the Kenya Airways Acente program as I’m looking for a good Skyteam frequent flyer program. After signing up, I got the following promotion:

“Please see your Progress status below! For Silver Earn 6,000 status points or 5 flights; For Gold Earn 14,000 status points or 8 flights; For Platinum Earn 24,000 status points or 14 flights. This Special offer is valid till 30 September 2023.“

My question is as follows; do the flights for the promotion have to be Kenya Airways flights, or can they be any Skyteam member flight? It seems too good to be true for it to be any Skyteam flight, but I just want to make sure if anyone has a concrete answer.

thank you!

Jetboi

I would just email them and ask, but presumably it's SkyTeam. They are eager to build an elite base. They offer status matches, I'm waiting right now for confirmation for getting Gold in Asante (SkyTeam Elite Plus), due to my *G.

I think the pogram is a bit problematic:

* You earn less points when in lower tiers, so it's quite difficult to reach a higher tier, but easier to maintain it -> Sounds like "loyalty"
* Once you reached Gold, there is really no extra benefit to reach Platinum.

So if you're very loyal, they give you...nothing

IAN-UK

The website is a little vague. I'm not sure if the programme has yet established full reciprocal relationships with other SkyTeam members. There could be a long "bedding in" period, as we saw with Volare.

Still, fingers crossed .....

irishguy28

I would assume that it's for Kenya Airways flights only (after quitting Flying Blue and going to the bother of setting up their own FFP, they're probably more interested now in getting you used to flying on KQ than on having this promotion benefit AF, KL, DL and the other Skyteam airlines instead of KQ directly....)

Besides, people are reporting difficulty getting their Asante number recognised by other Skyteam airlines, so the surest way right now to actually have miles/flights post to your account is to fly on KQ flights.

Please ask Asante Rewards and let us know what they say!

(Do you have status elsewhere? You can simply request a status match, which is a far easier way to get status rather than flying 5/8/14 sectors in the next 7 weeks!)

Jetboi

Wrt missing recognition: To me, it looks like more an organizational or IT lag/priority thing. AF/KLM seems to recognize (shared solution), while the very similar Delta/Virgin solutions don't.

ITA - this is a bit different story as they were up for sale with other alliance bidders.

Anyway, I'm soon to receive my status match, but it's still an open question what they will match to as there's inconsistency here.

smbk83

Just got confirmation from KQ of my status match.
They matched my TP *S to Asante Silver (ST Elite).
I may give KL a try on my next work flights and see how this goes.
As this is still quite fresh, I can see some teething issues for the foreseeable future.

aufmatt

It is too good to be true. I got my platinum status matched to KQ platinum. Although KL and AF recognise KQ status, KQ itself has no clue how to handle mileage claims. The claims page requires the ticket number and airports flown from and to. The site creates an error if the flight (AF) is on a different airline than the booking (KL). Worse, even the most common airports (ARN, HEL) don't show op in the menu. After two months, zero miles have been credited to my KQ account. So I'm taking my loss and move back to flying blue.

flying_blue_white_red

Probably some teething troubles. It may be worth a try (and tedious) to send your scanned BPs to [email protected] - the old way!
How many flights in total do you want to retroclaim?

aufmatt

to every email I sent, I get the following standard response:You recently requested personal assistance from our on-line Support Centre. Below is a summary of your request and our response. Thank you for allowing us to be of service to you.



Thank you for contacting Kenya Airways.


Kindly note sadly we cannot accrue points from the sent ticket because the frequent flyer number on the ticket is not for Asante. Once booking a ticket please include an Asante number to enable us to accrue the points. Sorry for the inconvenience and thank you for your patience.

For accrual of the sent ticket please contact flying blue.

Thank you for choosing Asante Loyalty.

s0ssos

What frequent flier number/program did you have on there?

aufmatt

Asante. LOL.

Anyway, back with Flying Blue.

s0ssos

Asante seems not to be recognized. Tried to put it in my Vietnam Airlines ticket and didn't work. Even though the dropdown gives Kenya as an option.