Originally Posted by aufmatt

to every email I sent, I get the following standard response:You recently requested personal assistance from our on-line Support Centre. Below is a summary of your request and our response. Thank you for allowing us to be of service to you.



Thank you for contacting Kenya Airways.


Kindly note sadly we cannot accrue points from the sent ticket because the frequent flyer number on the ticket is not for Asante. Once booking a ticket please include an Asante number to enable us to accrue the points. Sorry for the inconvenience and thank you for your patience.

For accrual of the sent ticket please contact flying blue.

Thank you for choosing Asante Loyalty.