Help - Saudia downgraded flight TUN-JED
#121
Join Date: Jun 2012
Programs: FB, M&B, UA, AA
Posts: 2,670
The site in that sense is very unclear. In the lower screenshot "The elite bonus percentage is capped at 100%'" refers to the 'Elite bonus percentage'. Not to the 'Elite bonus' 2 sentences below this, defined as [Distance x booking class earning %] x Elite bonus percentage [which if capped at 100%, still implies a double elite bonus]. If they wanted to cap the Elite bonus - it should say 'The Elite bonus is capped at 100%' Or 'The booking class earning is capped at 100%' [that seems in fact the rule they want to use, if you look at your first screenshot with white font on black background]. If they then add the Delta example that essentially shows - as plat you simply double your miles earned with partners even if you have 175% booking class bonus.....At least I think it is logical I ask for an explanation. And if it is like you say, they should improve their website on the double.
Last edited by atflyer; Jul 17, 2023 at 2:20 pm
#122
Join Date: Jun 2012
Programs: FB, M&B, UA, AA
Posts: 2,670
Addition - I did a quick recalc of miles earned for my November flight and the J class segments were indeed 2.5 times miles flown. Seems hence indeed you got it right Fozzynue! But the website puts you totally on the wrong footing.
#123
Join Date: Jul 2010
Posts: 87
Claiming for flyingblue miles
Hey all,
I'm wondering how to claim the FB miles afterwards. Due to the downgrade from SAUDIA, we were able to change our flights with TK (after many many frustrating contact with Saudia).
1) Do you wait until both roundtrip flights are taken, or start the claim after completing 1-way journey?
2) Do you provide the actual flights (in my case, the TK flights) or the original SV routing?
3) Do you submit the PDF of the original SV ticketing (Jeddah route) Or the updated TK flights?
Thanks in advance
I'm wondering how to claim the FB miles afterwards. Due to the downgrade from SAUDIA, we were able to change our flights with TK (after many many frustrating contact with Saudia).
1) Do you wait until both roundtrip flights are taken, or start the claim after completing 1-way journey?
2) Do you provide the actual flights (in my case, the TK flights) or the original SV routing?
3) Do you submit the PDF of the original SV ticketing (Jeddah route) Or the updated TK flights?
Thanks in advance
#124
Join Date: Jun 2012
Programs: FB, M&B, UA, AA
Posts: 2,670
Hey all,
I'm wondering how to claim the FB miles afterwards. Due to the downgrade from SAUDIA, we were able to change our flights with TK (after many many frustrating contact with Saudia).
1) Do you wait until both roundtrip flights are taken, or start the claim after completing 1-way journey?
2) Do you provide the actual flights (in my case, the TK flights) or the original SV routing?
3) Do you submit the PDF of the original SV ticketing (Jeddah route) Or the updated TK flights?
Thanks in advance
I'm wondering how to claim the FB miles afterwards. Due to the downgrade from SAUDIA, we were able to change our flights with TK (after many many frustrating contact with Saudia).
1) Do you wait until both roundtrip flights are taken, or start the claim after completing 1-way journey?
2) Do you provide the actual flights (in my case, the TK flights) or the original SV routing?
3) Do you submit the PDF of the original SV ticketing (Jeddah route) Or the updated TK flights?
Thanks in advance
This shows the original route and proves that you did the full new route. I had my miles posted in 2 weeks after submission.
#126
Join Date: Dec 2004
Location: NUE
Programs: *G (TK elite+), OW sapphire (QR), ST elite plus (AF). LA black
Posts: 3,973
Hey all,
I'm wondering how to claim the FB miles afterwards. Due to the downgrade from SAUDIA, we were able to change our flights with TK (after many many frustrating contact with Saudia).
1) Do you wait until both roundtrip flights are taken, or start the claim after completing 1-way journey?
2) Do you provide the actual flights (in my case, the TK flights) or the original SV routing?
3) Do you submit the PDF of the original SV ticketing (Jeddah route) Or the updated TK flights?
Thanks in advance
I'm wondering how to claim the FB miles afterwards. Due to the downgrade from SAUDIA, we were able to change our flights with TK (after many many frustrating contact with Saudia).
1) Do you wait until both roundtrip flights are taken, or start the claim after completing 1-way journey?
2) Do you provide the actual flights (in my case, the TK flights) or the original SV routing?
3) Do you submit the PDF of the original SV ticketing (Jeddah route) Or the updated TK flights?
Thanks in advance
#127
Join Date: Jul 2010
Posts: 87
Thanks for all your help. ![Smilie](https://www.flyertalk.com/forum/images/smilies/smile.gif)
I tried Saudia watsapp, text, Facebook, emails, Saudia's number, France's number, Tunis number, German number.. phew... It's like going down the rabbit hole...
It is mainly due to the 1st SV representative filling a wrong claim and took us around 6wks to finally resolve it.
![Smilie](https://www.flyertalk.com/forum/images/smilies/smile.gif)
I tried Saudia watsapp, text, Facebook, emails, Saudia's number, France's number, Tunis number, German number.. phew... It's like going down the rabbit hole...
![Mad](https://www.flyertalk.com/forum/images/smilies/mad.gif)
#128
Join Date: Jun 2012
Programs: FB, M&B, UA, AA
Posts: 2,670
Thanks for all your help. ![Smilie](https://www.flyertalk.com/forum/images/smilies/smile.gif)
I tried Saudia watsapp, text, Facebook, emails, Saudia's number, France's number, Tunis number, German number.. phew... It's like going down the rabbit hole...
It is mainly due to the 1st SV representative filling a wrong claim and took us around 6wks to finally resolve it.
![Smilie](https://www.flyertalk.com/forum/images/smilies/smile.gif)
I tried Saudia watsapp, text, Facebook, emails, Saudia's number, France's number, Tunis number, German number.. phew... It's like going down the rabbit hole...
![Mad](https://www.flyertalk.com/forum/images/smilies/mad.gif)
Yes, Fozzynue is right, you can also call the FB helpline to get Original Route Credit [ORC]. But my experience is even the plat line can keep you waiting for 15 minutes if you have bad luck. Chat usually is the quickest for simple missing miles problems, but ORC is apparently too complex to be solved by the chat agents.
#129
Join Date: Jun 2012
Programs: FB, M&B, UA, AA
Posts: 2,670
Want to post kudo's to FB since they earn it - after FozzyNEU's post and my own analysis I mailed them back with an apology that the posted miles probably were correct but the website confusing, with some suggestions how to improve this - and the agent mailed back the apologies should be theirs due to the confusing website text and posted a bunch of additional miles as thanks for flagging the issue. Let's hope they get it through to the department running the website and get things adjusted soon. But simply a nice gesture of FB and a good example of customer service. You see it otherwise in this competitive airline world.
#130
Join Date: Dec 2005
Programs: BMI Blue +, Hilton Gold, SOFITEL PRIV
Posts: 443
My flight in September Tunis - Jeddah has just been changed, all Saudia tell me is the seats are good business class standard. Does anyone have any pictures of the seats as at the moment they are refusing to involuntary re route me
#131
Join Date: Jun 2012
Programs: FB, M&B, UA, AA
Posts: 2,670
So maybe explain what change message you got? We dealing with the March ordeal were flatly told - sorry, you had business, but we changed equipment, you are in economy class now, fare bucket T. If in your case they told you - sorry, we have changed the plane to a wet-lease but that still has business class for you - hardly any reason to seek re-routing. Particularly if you scored one of these 1000 Euro business class TUN-Asia fares, which is the best bargain around in the industry at the moment.
#132
Join Date: Jun 2012
Programs: FB, M&B, UA, AA
Posts: 2,670
Another piece of nuisance with SV for which opening another thread seems a bit too much - I had a nice BKK-JED flight of 23.30-4:40 before moving on to TUN on 6:25, avoiding the usual long stop. They moved me to the BKK-JED flight of 15:20 arriving 20:15 -> all of a sudden a 10 hour wait....
I think they did this since originally time between flights is 1:45. More than enough with any carrier, but read somewhere SV wants to have a minimum connection time of 3 hours. I assume that this is needed for the situation that IF you arrive late in JED, miss the connection, to TUN that is a 24 hour wait for the next, and that is only possible with a visa?
There is probably not a lot I can do about this......I am still in my original booking class.
Edit: they apparently simply skipped the 23.30 flight - not bookable anymore at SV.
I think they did this since originally time between flights is 1:45. More than enough with any carrier, but read somewhere SV wants to have a minimum connection time of 3 hours. I assume that this is needed for the situation that IF you arrive late in JED, miss the connection, to TUN that is a 24 hour wait for the next, and that is only possible with a visa?
There is probably not a lot I can do about this......I am still in my original booking class.
Edit: they apparently simply skipped the 23.30 flight - not bookable anymore at SV.
Last edited by atflyer; Aug 5, 2023 at 4:50 am
#133
Join Date: Jun 2014
Programs: Executive Club: Gold - Flying Blue: Gold
Posts: 1,399
Another piece of nuisance with SV for which opening another thread seems a bit too much - I had a nice BKK-JED flight of 23.30-4:40 before moving on to TUN on 6:25, avoiding the usual long stop. They moved me to the BKK-JED flight of 15:20 arriving 20:15 -> all of a sudden a 10 hour wait....
I think they did this since originally time between flights is 1:45. More than enough with any carrier, but read somewhere SV wants to have a minimum connection time of 3 hours. I assume that this is needed for the situation that IF you arrive late in JED, miss the connection, to TUN that is a 24 hour wait for the next, and that is only possible with a visa?
There is probably not a lot I can do about this......I am still in my original booking class.
Edit: they apparently simply skipped the 23.30 flight - not bookable anymore at SV.
I think they did this since originally time between flights is 1:45. More than enough with any carrier, but read somewhere SV wants to have a minimum connection time of 3 hours. I assume that this is needed for the situation that IF you arrive late in JED, miss the connection, to TUN that is a 24 hour wait for the next, and that is only possible with a visa?
There is probably not a lot I can do about this......I am still in my original booking class.
Edit: they apparently simply skipped the 23.30 flight - not bookable anymore at SV.
I am now trying to think about rerouting via ST partners but AF and KL depart around 13:30 which is not ideal…
Any clue what we can do?
#134
Join Date: Jun 2012
Programs: FB, M&B, UA, AA
Posts: 2,670
I am in the same situation as you!!!! My flight has now changed and it completely messes with my travel plans in Thailand. I contacted them via Twitter to check whether they provide hotel accommodation: this is their answer: Dear guest, your flight date has been compulsorily modified from the airport. If you do not like the amendment, please contact the Guest Care Center for your service at 920022222, as we do not provide hotel rooms.
I am now trying to think about rerouting via ST partners but AF and KL depart around 13:30 which is not ideal…
Any clue what we can do?
I am now trying to think about rerouting via ST partners but AF and KL depart around 13:30 which is not ideal…
Any clue what we can do?
Sure, it is all not ideal but since I managed to score a J ticket at an absolute bargain price I am a kind of accepting such limited nuisances.
#135
Original Poster
Join Date: Jul 2022
Posts: 43
I am in the same situation as you!!!! My flight has now changed and it completely messes with my travel plans in Thailand. I contacted them via Twitter to check whether they provide hotel accommodation: this is their answer: Dear guest, your flight date has been compulsorily modified from the airport. If you do not like the amendment, please contact the Guest Care Center for your service at 920022222, as we do not provide hotel rooms.
I am now trying to think about rerouting via ST partners but AF and KL depart around 13:30 which is not ideal…
Any clue what we can do?
I am now trying to think about rerouting via ST partners but AF and KL depart around 13:30 which is not ideal…
Any clue what we can do?