Feb 28, 2019, 5:51 pm
Last edit by: FlyinHawaiian
Older posts on GHA and DISCOVERY may be found here: https://www.flyertalk.com/forum/other-hotel-chains/1064040-global-hotel-alliance-unveils-loyalty-program.html
Please Note - As of November, 2019 - Former Official Company Representative DISCOVERYLady is no longer an active member of FlyerTalk.
Thank you,
FlyinHawaiian, Acting Moderator
Other Hotel Chains Forum
Please Note - As of November, 2019 - Former Official Company Representative DISCOVERYLady is no longer an active member of FlyerTalk.
Thank you,
FlyinHawaiian, Acting Moderator
Other Hotel Chains Forum
Global Hotel Alliance DISCOVERY Loyalty Program Q+A Thread (ARCHIVE)
May 17, 2019, 3:31 pm
#91
Join Date: Feb 2018
Programs: Bonvoy :Ambassador , ALL :Diamond, Skywards :Silver, Krisflyer :Silver
Posts: 2,808
@DISCOVERYLady
Sorry, have a question about eligibility
Oaks hotel is GHA participating brand, however, not all Oaks property is listed on Discovery website.
If I go to Oaks own website and login there with my Discovery credential and book such properties (for example, Oaks South Yarra ) will the stay is considered eligible for Discovery night credit?
(I believe there are other brands that have similar issue)
Sorry, have a question about eligibility
Oaks hotel is GHA participating brand, however, not all Oaks property is listed on Discovery website.
If I go to Oaks own website and login there with my Discovery credential and book such properties (for example, Oaks South Yarra ) will the stay is considered eligible for Discovery night credit?
(I believe there are other brands that have similar issue)
May 24, 2019, 12:17 am
#92
Join Date: May 2018
Location: Muscat/Doha/Manchester
Programs: Oman Air Gold, Qatar Airways Platinum, Marriott Ambassador, HH Diamond, GHA Black, Hyatt Globalist
Posts: 432
Ok so I started staying at a Tivoli property in Doha, Qatar, however my stays were not counted towards the loyalty programme even though I booked on the discovery website!
I emailed requesting clarifications and noticed whenever I email they are extremely slow to respond. Even in this group the discoverylady is not very frequent in her response times.
Does anyone else notice or have this experience?
I am willing to contribute a significant amount of time and money towards the loyalty programme if I got some positive feedback from those currently involved in it.
I emailed requesting clarifications and noticed whenever I email they are extremely slow to respond. Even in this group the discoverylady is not very frequent in her response times.
Does anyone else notice or have this experience?
I am willing to contribute a significant amount of time and money towards the loyalty programme if I got some positive feedback from those currently involved in it.
May 29, 2019, 9:46 am
#93
Join Date: Nov 2018
Programs: Cathay Pacific DM, Krisflyer PPS, Marriott Titanium
Posts: 7
Did a status match recently from Marriot (Titanium) to Discovery GHA but was just given a one tier upgrade to Platinum. It was quite a disappointment as the benefits between Platinum on Discovery GHA (10 nights to qualify) and Titanium on Marriott (75 nights to qualify) are very different and am not sure how is such a status match meant to attract me to stay more with Discovery GHA.
@DISCOVERYLady
That being said, I still gave Discovery GHA a shot and stayed two nights since (on the double night credit promotion - that would be 4 qualifying nights) and have another 4 nights coming up this week but none of my nights have posted to my account. It has been two weeks since.
Honestly I could have qualified platinum on Discovery just based on these nights alone (including the double night credit promotion) and if I had status match thereafter, would have been black? But such an option was not given to me ....
@DISCOVERYLady
That being said, I still gave Discovery GHA a shot and stayed two nights since (on the double night credit promotion - that would be 4 qualifying nights) and have another 4 nights coming up this week but none of my nights have posted to my account. It has been two weeks since.
Honestly I could have qualified platinum on Discovery just based on these nights alone (including the double night credit promotion) and if I had status match thereafter, would have been black? But such an option was not given to me ....
Jun 9, 2019, 8:19 am
#94
Join Date: May 2018
Location: Muscat/Doha/Manchester
Programs: Oman Air Gold, Qatar Airways Platinum, Marriott Ambassador, HH Diamond, GHA Black, Hyatt Globalist
Posts: 432
I am quickly becoming disullisoned with GHA! I have stayed 11 nights and I am still a Gold member, in theory I should be on 22 nights with the double night promotion.
The customer service has been poor and the fact no one from Flyertalk it seems is a member is worrying (the activity in this group is dead).
The service by GHA has been so bad however the properties itself have been quite good so I am torn a bit!
The customer service has been poor and the fact no one from Flyertalk it seems is a member is worrying (the activity in this group is dead).
The service by GHA has been so bad however the properties itself have been quite good so I am torn a bit!
Jun 9, 2019, 6:46 pm
#95
Join Date: Oct 2004
Programs: HH Diamond; Marriott Tit, LTP;Omni Black;IHG Spire; Hyatt Glob
Posts: 124
The Discovery TnC https://www.discoveryloyalty.com/DIS...rms-Conditions gives a phone number and email in the U.S. for member services. I've called and the CSR updated my account promptly.
Jun 10, 2019, 3:40 pm
#96
Join Date: May 2018
Location: YYZ
Programs: AA Plat, Bonvoy Titanium, Hilton Diamond, Golden Circle Jade
Posts: 126
Did a status match recently from Marriot (Titanium) to Discovery GHA but was just given a one tier upgrade to Platinum. It was quite a disappointment as the benefits between Platinum on Discovery GHA (10 nights to qualify) and Titanium on Marriott (75 nights to qualify) are very different and am not sure how is such a status match meant to attract me to stay more with Discovery GHA.
@DISCOVERYLady
That being said, I still gave Discovery GHA a shot and stayed two nights since (on the double night credit promotion - that would be 4 qualifying nights) and have another 4 nights coming up this week but none of my nights have posted to my account. It has been two weeks since.
Honestly I could have qualified platinum on Discovery just based on these nights alone (including the double night credit promotion) and if I had status match thereafter, would have been black? But such an option was not given to me ....
@DISCOVERYLady
That being said, I still gave Discovery GHA a shot and stayed two nights since (on the double night credit promotion - that would be 4 qualifying nights) and have another 4 nights coming up this week but none of my nights have posted to my account. It has been two weeks since.
Honestly I could have qualified platinum on Discovery just based on these nights alone (including the double night credit promotion) and if I had status match thereafter, would have been black? But such an option was not given to me ....
Jun 25, 2019, 7:46 am
#97
Join Date: Feb 2018
Programs: Bonvoy :Ambassador , ALL :Diamond, Skywards :Silver, Krisflyer :Silver
Posts: 2,808
With some Alila hotels moving to Hyatt, how the discovery stay credit calculated for stay near those dates?
Jul 10, 2019, 10:48 am
#100
Join Date: Apr 2010
Location: SCQ
Programs: tk gold, lh ftl, ab gold
Posts: 352
@DISCOVERYLady
Are GHA benefits combinable with Virtuoso ones? You had mentioned they are, but the hotel is denying them. So, only one category upgrade, no bottled water, no local amenity for Platinum member. Pls clarify. Thanks!
Are GHA benefits combinable with Virtuoso ones? You had mentioned they are, but the hotel is denying them. So, only one category upgrade, no bottled water, no local amenity for Platinum member. Pls clarify. Thanks!
Aug 8, 2019, 11:50 pm
#101
Original Member
Join Date: May 1998
Location: Orange County, CA, USA
Programs: AA (Life Plat), Marriott (Life Titanium) and every other US program
Posts: 6,411
I am surprised there is so little activity here. I have been very happy with the GHA program so far. I made Black level at the Omni in LA in the first 5 months, last time I stayed there I got upgrade to a real suite. I hope I get treated well in a few weeks in Doha.
Aug 10, 2019, 3:09 pm
#102
Join Date: Feb 2018
Programs: Bonvoy :Ambassador , ALL :Diamond, Skywards :Silver, Krisflyer :Silver
Posts: 2,808
Other than their CS seems very slow to respond, and their foot print is quite limited, I pretty much happy with the program.
Elite benefits were given without being asked. And so far I got upgraded on every stays. Much better rate than my other loyalty programs.
Elite benefits were given without being asked. And so far I got upgraded on every stays. Much better rate than my other loyalty programs.
Sep 17, 2019, 3:03 pm
#103
Join Date: Jul 2019
Programs: AMEX Platinum, Marriot Gold
Posts: 51
Status Match with AMEX Platinum
Hello,
I'm looking to book Anantara Bangkok. I just found out about Discovery. I have American Express Platinum card. I am in USA. Will Discover status match me with my AMEX Platinum?
Thank you.
I'm looking to book Anantara Bangkok. I just found out about Discovery. I have American Express Platinum card. I am in USA. Will Discover status match me with my AMEX Platinum?
Thank you.
Sep 17, 2019, 7:48 pm
#104
Join Date: Jul 2019
Programs: AMEX Platinum, Marriot Gold
Posts: 51
@DISCOVERYLady AMEX Platinum Match
Hi DISCOVERYLady
I have AMEX Platinum card. Can this be matched? I have Gold Hilton and Gold Marriot. Will any of these get me matched to Discover?
Thank you.
I have AMEX Platinum card. Can this be matched? I have Gold Hilton and Gold Marriot. Will any of these get me matched to Discover?
Thank you.
Sep 18, 2019, 5:31 am
#105
Join Date: May 2018
Location: Muscat/Doha/Manchester
Programs: Oman Air Gold, Qatar Airways Platinum, Marriott Ambassador, HH Diamond, GHA Black, Hyatt Globalist
Posts: 432
Did anyone do the survery? Do you think they will move to a points based system?