How to message Vueling directly? (without using a phone)
Apr 29, 2020 | 11:38 pm
#1
Original Poster
Join Date: Oct 2017
Posts: 6
How to message Vueling directly? (without using a phone)
Vueling has an automated message system that doesn't work. Once you fill the form for various requestes: refund, change details, cancellation, and you try to submit, it returns an error saying that the message could not be submitted.
Is there a direct email, to a specific person , [email protected] where one can get in touch? I cannot call or receive calls due to a disability , I suspect Vueling pushes to get in touch over the phone so they can charge with their expensive incoming call fees, which is not fair.
Many thanks!
Alex
Is there a direct email, to a specific person , [email protected] where one can get in touch? I cannot call or receive calls due to a disability , I suspect Vueling pushes to get in touch over the phone so they can charge with their expensive incoming call fees, which is not fair.
Many thanks!
Alex
Apr 30, 2020 | 2:04 am
#2
FlyerTalk Evangelist
Join Date: Aug 2011
Location: Barcelona, London, on a plane
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Posts: 14,170
Vueling has an automated message system that doesn't work. Once you fill the form for various requestes: refund, change details, cancellation, and you try to submit, it returns an error saying that the message could not be submitted.
Is there a direct email, to a specific person , [email protected] where one can get in touch? I cannot call or receive calls due to a disability , I suspect Vueling pushes to get in touch over the phone so they can charge with their expensive incoming call fees, which is not fair.
Many thanks!
Alex
Is there a direct email, to a specific person , [email protected] where one can get in touch? I cannot call or receive calls due to a disability , I suspect Vueling pushes to get in touch over the phone so they can charge with their expensive incoming call fees, which is not fair.
Many thanks!
Alex
I don't know whether Vueling have a special system to handle disabilities. Your best bet is to find a friend or family member to make the call on your behalf, with you present.
Apr 30, 2020 | 2:08 am
#3
Suspended
Join Date: Mar 2002
Location: Canada, USA, Europe
Programs: UA 1K
Posts: 31,440
Airlines, especially LCCs, do not correspond via email to ticket issues. You will either need to keep trying the online form or have someone call on your behalf. It is annoying. Note that if this ticket was purchased through a travel agent, you'll have to deal with them.
Apr 30, 2020 | 2:58 pm
#4
Join Date: Mar 2008
Location: Fort Lauderdale, FL
Posts: 3,359
Have you tried emailing [email protected]? If you scroll down to the very bottom of their website, you will see that they list that email address in the footer.
https://www.vueling.com/en
Added: Both craigthemif and LondonElite are absolutely correct in stating that airlines and other travel companies generally refuse to make changes to reservations via email. So, be certain to note that you do not have the ability to call them.
https://www.vueling.com/en
Added: Both craigthemif and LondonElite are absolutely correct in stating that airlines and other travel companies generally refuse to make changes to reservations via email. So, be certain to note that you do not have the ability to call them.
Last edited by writerguyfl; Apr 30, 2020 at 3:01 pm Reason: Added additional comment.
May 9, 2020 | 12:23 am
#5
A FlyerTalk Posting Legend, Moderator, Information Desk, Ambassador, Alaska Airlines
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We've moved the following thread to gain greater exposure for the OP. Good luck in finding a resolution.
~beckoa, co-moderator Information Desk
~beckoa, co-moderator Information Desk
May 12, 2020 | 10:02 am
#7
Join Date: Aug 2001
Location: Movieville
Programs: PSA, Air Cal, Tarom Glam Miles (pre-devaluation)
Posts: 229
I tried using this link, but it will only work 24 hours before canceled booking.
https://www.vueling.com/en/we-are-vu...90&subtype=010
https://www.vueling.com/en/we-are-vu...90&subtype=010