Originally Posted by
cat3appr
Vueling has an automated message system that doesn't work. Once you fill the form for various requestes: refund, change details, cancellation, and you try to submit, it returns an error saying that the message could not be submitted.
Is there a direct email, to a specific person ,
[email protected] where one can get in touch? I cannot call or receive calls due to a disability , I suspect Vueling pushes to get in touch over the phone so they can charge with their expensive incoming call fees, which is not fair.
Many thanks!
Alex
Airlines push people to get in touch over the phone because fraud is far easier via email. Even if you manage to get an email address I rather doubt that they will deal with a cancellation via email.
I don't know whether Vueling have a special system to handle disabilities. Your best bet is to find a friend or family member to make the call on your behalf, with you present.