Confirm booking for Shenzhen Airlines!?!
Feb 25, 2026 | 9:42 am
#1
Original Poster
Join Date: Nov 2007
Location: somehere Asian
Programs: Marco Polo
Posts: 425
Confirm booking for Shenzhen Airlines!?!
Went ahead and booked Shenzhen Airlines tickets from BCN-SGN (via Shenzhen) from Lastminute.com, saving a further 80 Euro over the airlines website. Duly got a booking confirmation with the details (e-tickets, PNR's, payment and name details). All looks good, except its impossible to manage the booking in any way - neither from lasminute.com nor Shenzhen airlines or Air China websites.
Tried calling, but gave up after 1 hr.
Anyone have any suggestions on where else I could try and manage the booking. Ideally like to add special menu and need to add PRM assistance to one pax. If can make a seat reservation, that would be good too.
Thanks
Tried calling, but gave up after 1 hr.
Anyone have any suggestions on where else I could try and manage the booking. Ideally like to add special menu and need to add PRM assistance to one pax. If can make a seat reservation, that would be good too.
Thanks
Feb 25, 2026 | 2:19 pm
#2
Join Date: Sep 2017
Posts: 386
Chinese airlines are notoriously bad with their online reservation management systems (or the lack of them). Many of them require registration, and to do so you often need a Chinese phone number.
If you needed to request special meals and assistance, it's better to just contact lastminute.com
If you needed to request special meals and assistance, it's better to just contact lastminute.com
Feb 25, 2026 | 2:55 pm
#3
Moderator: Lufthansa Miles & More, India based airlines, India, External Miles & Points Resources
Join Date: Dec 2002
Location: MUC
Programs: LH SEN
Posts: 52,340
All Chinese airlines use a GDS prescribed by the CAAC. Managing to extract the required info to display the booking is possible but difficult. I would call the airline in your home country and ask them for help. They will be familiar with the issue and can resolve it.
Feb 26, 2026 | 4:05 am
#4
Join Date: Jan 2016
Location: LON
Programs: BAEC
Posts: 5,050
Not used Shenzhen personally but when asked to provide your name try
SMITH/JOHN
or
SMITH/JOHNMR
(adapt to your own name)
But the core problem here is that either the phone number or email registered against the booking is that of lastminute.com and if the airline is using any of those as some extra info or even for some kind of OTP then you're going to hit a brick wall.
SMITH/JOHN
or
SMITH/JOHNMR
(adapt to your own name)
But the core problem here is that either the phone number or email registered against the booking is that of lastminute.com and if the airline is using any of those as some extra info or even for some kind of OTP then you're going to hit a brick wall.
Feb 26, 2026 | 4:02 pm
#7
Join Date: Feb 2026
Posts: 55
Not used Shenzhen personally but when asked to provide your name try
SMITH/JOHN
or
SMITH/JOHNMR
(adapt to your own name)
But the core problem here is that either the phone number or email registered against the booking is that of lastminute.com and if the airline is using any of those as some extra info or even for some kind of OTP then you're going to hit a brick wall.
SMITH/JOHN
or
SMITH/JOHNMR
(adapt to your own name)
But the core problem here is that either the phone number or email registered against the booking is that of lastminute.com and if the airline is using any of those as some extra info or even for some kind of OTP then you're going to hit a brick wall.
Feb 27, 2026 | 1:08 am
#8
Join Date: Jan 2016
Location: LON
Programs: BAEC
Posts: 5,050
So it's a good point, if API data wasn't collected/provided at booking then this may make management of the booking more tricky, but should be resolvable but may require a phone call to the carrier.
Mar 1, 2026 | 9:27 am
#9
Join Date: Feb 2026
Posts: 55
I checked on lastminute.com and when booking Shenzhen airlines flights passport details were not required by the OTA. However, all Chinese airlines requires that to manage your ticket, which was introduced as a measure to prevent irration fans to check their idol's seating and make trouble on the plane or at airprots. So to solve this, use the chat agent in their app or call the airline.
Mar 2, 2026 | 12:27 pm
#10
Original Poster
Join Date: Nov 2007
Location: somehere Asian
Programs: Marco Polo
Posts: 425
I amnot keen on downloading yet another app, just so I can check some details, specially when it should be just as easy to do on the web. Guess a call (and subsequently hours of waiting in the call queue) are my only options.
Mar 4, 2026 | 2:07 pm
#11
Original Poster
Join Date: Nov 2007
Location: somehere Asian
Programs: Marco Polo
Posts: 425
So, yes, in summary this is what has been learned:
1. booking on some other portal or provider lets you book tickets with only name (like Lastminute.com)
2. without the passport No, Expiry date, date of birth and name Shenzhen Airlines website is useless, and will just give errors
3. Calling +86 10 95361 was a way to get those details added.
4. That however doesn work still in my case (maybe because travelling with a minor!?)
5. An agent (press 2 for English) can book seats and special meals, but only seats that are free.
6. Only the seats are confirmed, no confirmation of special meals
7. Air China's website seems to go a step further and lets you enter the seat selection process, but now says there is already a seat reservation (which should be cancelled before making a new seat reservation
8. There is no optiont o cancel the seat reservation as far as I can see, even though my booking does show
9. emails go unanswered ([email protected] | no reply; [email protected] | no reply; [email protected] | mailbox over quota; [email protected] | no reply)
10. the Air China account seems to link in with the Shenzhen Air account, but still no use.
1. booking on some other portal or provider lets you book tickets with only name (like Lastminute.com)
2. without the passport No, Expiry date, date of birth and name Shenzhen Airlines website is useless, and will just give errors
3. Calling +86 10 95361 was a way to get those details added.
4. That however doesn work still in my case (maybe because travelling with a minor!?)
5. An agent (press 2 for English) can book seats and special meals, but only seats that are free.
6. Only the seats are confirmed, no confirmation of special meals
7. Air China's website seems to go a step further and lets you enter the seat selection process, but now says there is already a seat reservation (which should be cancelled before making a new seat reservation
8. There is no optiont o cancel the seat reservation as far as I can see, even though my booking does show
9. emails go unanswered ([email protected] | no reply; [email protected] | no reply; [email protected] | mailbox over quota; [email protected] | no reply)
10. the Air China account seems to link in with the Shenzhen Air account, but still no use.
Mar 4, 2026 | 2:12 pm
#12
Join Date: Feb 2026
Posts: 55
So, yes, in summary this is what has been learned:
1. booking on some other portal or provider lets you book tickets with only name (like Lastminute.com)
2. without the passport No, Expiry date, date of birth and name Shenzhen Airlines website is useless, and will just give errors
3. Calling +86 10 95361 was a way to get those details added.
4. That however doesn work still in my case (maybe because travelling with a minor!?)
5. An agent (press 2 for English) can book seats and special meals, but only seats that are free.
6. Only the seats are confirmed, no confirmation of special meals
7. Air China's website seems to go a step further and lets you enter the seat selection process, but now says there is already a seat reservation (which should be cancelled before making a new seat reservation
8. There is no optiont o cancel the seat reservation as far as I can see, even though my booking does show
9. emails go unanswered ([email protected] | no reply; [email protected] | no reply; [email protected] | mailbox over quota; [email protected] | no reply)
10. the Air China account seems to link in with the Shenzhen Air account, but still no use.
1. booking on some other portal or provider lets you book tickets with only name (like Lastminute.com)
2. without the passport No, Expiry date, date of birth and name Shenzhen Airlines website is useless, and will just give errors
3. Calling +86 10 95361 was a way to get those details added.
4. That however doesn work still in my case (maybe because travelling with a minor!?)
5. An agent (press 2 for English) can book seats and special meals, but only seats that are free.
6. Only the seats are confirmed, no confirmation of special meals
7. Air China's website seems to go a step further and lets you enter the seat selection process, but now says there is already a seat reservation (which should be cancelled before making a new seat reservation
8. There is no optiont o cancel the seat reservation as far as I can see, even though my booking does show
9. emails go unanswered ([email protected] | no reply; [email protected] | no reply; [email protected] | mailbox over quota; [email protected] | no reply)
10. the Air China account seems to link in with the Shenzhen Air account, but still no use.
Mar 4, 2026 | 2:26 pm
#13
Join Date: Oct 2024
Posts: 486
9. emails go unanswered ([email protected] | no reply; [email protected] | no reply; [email protected] | mailbox over quota; [email protected] | no reply)
Mar 4, 2026 | 2:27 pm
#14
Join Date: Feb 2026
Posts: 55
Mar 4, 2026 | 3:24 pm
#15
Original Poster
Join Date: Nov 2007
Location: somehere Asian
Programs: Marco Polo
Posts: 425