what do you think of this [refund of Y seat fees after upgrade to J?]
Jul 25, 2023, 9:32 pm
#1
Original Poster
Join Date: Aug 2009
Posts: 504
what do you think of this [refund of Y seat fees after upgrade to J?]
Paid about $200 for reservtions of exit rows- coach- Fiji airways.. A few days later, I was offered to bid for J. Put down real low bids but still got seats in J both ways. I then called Fiji air to explain and get a refund for the upgraded coach seats.which I obvioiusly did not use. Agent said those reservations were not refundable so i am out that money. Fine print somewhere?
Fair?
Fair?
Jul 25, 2023, 9:34 pm
#2
Join Date: May 2005
Posts: 4,748
Paid about $200 for reservtions of exit rows- coach- Fiji airways.. A few days later, I was offered to bid for J. Put down real low bids but still got seats in J both ways. I then called Fiji air to explain and get a refund for the upgraded coach seats.which I obvioiusly did not use. Agent said those reservations were not refundable so i am out that money. Fine print somewhere?
Fair?
Fair?
Jul 26, 2023, 6:49 am
#4
Senior Moderator and Moderator: American AAdvantage & TravelBuzz
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Location: BOS
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Posts: 10,439
Moving to the Other Asian / South Pacific Airlines for further discussion. Also, as a reminder, FlyerTalk Rules ask members to post clear and descriptive thread titles (https://www.flyertalk.com/help/rules#threadtitles). Thanks. /JY1024, TravelBuzz moderator
Jul 26, 2023, 9:15 am
#5
Join Date: Dec 2006
Location: NRT / HND
Programs: AA EXP, NH Plat, Former UA 1K
Posts: 5,815
I think most airlines state in their economy seat 'buyup' policy that it's non-refundable unless they involuntarily downgrade you again. That's pretty standard across the board. I'd never pay for an economy 'upgrade' to a better seat in the same cabin if I hoped to later upgrade to a different cabin. Most likely those 'better' seats for sale will still be there until OLCI opens if you don't get your upgrade. I've been on several LCC flights without a business cabin where I paid for the Exit Rows and had no one else next to me on an otherwise crowded flight, so it proves the point that there are A LOT of people buying the absolute cheapest fare possible and won't pay a penny extra for comfort. Consider it a privilege tax this time, but generally on airlines that don't have alliance wide benefits (like OneWorld Emerald getting free seat selection on virtually every <withhold AA> OneWorld airline) you can wait it out a bit on your exit row purchase.
Jul 26, 2023, 10:05 am
#6
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deleted, didn’t realize thread was moved
Condor issue isn’t exactly relevant geographically
Condor issue isn’t exactly relevant geographically
Last edited by jrl767; Jul 26, 2023 at 6:53 pm
Jul 27, 2023, 2:33 pm
#7
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Paid about $200 for reservtions of exit rows- coach- Fiji airways.. A few days later, I was offered to bid for J. Put down real low bids but still got seats in J both ways. I then called Fiji air to explain and get a refund for the upgraded coach seats.which I obvioiusly did not use. Agent said those reservations were not refundable so i am out that money. Fine print somewhere?
Fair?
Fair?
If you didn’t read the conditions and just assumed they’d be refundable in your circumstances, then that is entirely on you.
[edited to add]
The refund conditions for various seating types is trivial to locate and is very clear:
You will be eligible for a full refund of the amount you paid for Seat Selection if:
(a) you cancel your Seat Selection more than 24 hours prior to the scheduled departure time, subject to your fare rules;
(b) for any reason your Seat Selection is not available and we are unable to seat you in an equivalent or better seat type;
(c) we transfer you to a flight not operated by Fiji Airways for operational reasons; or
(d) you have a fully refundable ticket and you request a refund of your ticket; in this case, we will refund both your ticket and any amounts paid for Seat Selection.
You will not be eligible for a refund if you:
(a) cancel your non-refundable booking or change your mind;
(b) have purchased (or someone else purchased on your behalf) the wrong seat by mistake;
(c) are upgraded;
(d) breach these terms and conditions; or
(e) cannot meet the requirements for an Exit Row Seat (if your preferred seat is an Exit Row Seat).
(a) you cancel your Seat Selection more than 24 hours prior to the scheduled departure time, subject to your fare rules;
(b) for any reason your Seat Selection is not available and we are unable to seat you in an equivalent or better seat type;
(c) we transfer you to a flight not operated by Fiji Airways for operational reasons; or
(d) you have a fully refundable ticket and you request a refund of your ticket; in this case, we will refund both your ticket and any amounts paid for Seat Selection.
You will not be eligible for a refund if you:
(a) cancel your non-refundable booking or change your mind;
(b) have purchased (or someone else purchased on your behalf) the wrong seat by mistake;
(c) are upgraded;
(d) breach these terms and conditions; or
(e) cannot meet the requirements for an Exit Row Seat (if your preferred seat is an Exit Row Seat).
Last edited by Thai-Kiwi; Jul 27, 2023 at 2:40 pm Reason: exit row seat conditions