Garuda LHR-DPS Cancelled
Aug 20, 2019, 9:55 pm
#1
Original Poster
Join Date: May 2017
Programs: Qatar Platinum, Alitalia Elite Plus
Posts: 12
Garuda LHR-DPS Cancelled
This morning I received an email from Garuda noting flight changes. My London to Bali flight on 28th September which had previously been changed to London Medan Bali,(without notification I add) has now been changed to Amsterdam Jakarta Bali with no mention of how we get to Amsterdam. This situation is mad, my girlfriend and I are travelling with our 20 month old son and initially booked the direct flight with Garuda for practicality. Have just checked my booking on Garuda website and they have outright cancelled the London to Bali flight. Dan
Last edited by Bevers; Aug 20, 2019 at 9:56 pm Reason: Missing info
Aug 21, 2019, 12:45 am
#2
Join Date: Feb 2009
Location: LON|JHB
Posts: 433
Bad luck. Been there done that. Damn annoying isn't it.
You'll need to call up - I had most luck calling the Jakarta office directly. If it goes the way it went for me:
FIrst offer will likely be a refund.
Second offer could be a KLM connection to AMS, horrid early start from memory.
If you decline, and argue that the timings have changed (which I'm guessing they have) you can argue for a re-route. I had to try three different agents before I got one that would do this - and even then it was KLM or nothing.
I took a KLM re-route in the end and was glad to be rid of GA full stop.
For info KLM do go to DPS with a AMS-SIN-DPS routing.
You'll need to call up - I had most luck calling the Jakarta office directly. If it goes the way it went for me:
FIrst offer will likely be a refund.
Second offer could be a KLM connection to AMS, horrid early start from memory.
If you decline, and argue that the timings have changed (which I'm guessing they have) you can argue for a re-route. I had to try three different agents before I got one that would do this - and even then it was KLM or nothing.
I took a KLM re-route in the end and was glad to be rid of GA full stop.
For info KLM do go to DPS with a AMS-SIN-DPS routing.
Aug 21, 2019, 3:07 am
#3
Join Date: Oct 2006
Location: London
Programs: Many. Too many. I came here to cut them down. I failed.
Posts: 2,999
This morning I received an email from Garuda noting flight changes. My London to Bali flight on 28th September which had previously been changed to London Medan Bali,(without notification I add) has now been changed to Amsterdam Jakarta Bali with no mention of how we get to Amsterdam. This situation is mad, my girlfriend and I are travelling with our 20 month old son and initially booked the direct flight with Garuda for practicality. Have just checked my booking on Garuda website and they have outright cancelled the London to Bali flight. Dan
I would *guess* (complete speculation) that they are bunched like that as that they were probably relying on their new A330 NEO to run the route which was due around now, and possibly delayed.
Hard to know really, but currently (currently) this is just a short term not a route cancellation, not that that helps you.
Aug 21, 2019, 2:01 pm
#4
Join Date: Jan 2016
Location: LON
Programs: BAEC
Posts: 3,918
You might also want to review my posting on this thread where another FTer found the same issue earlier today..
Garuda: LHR to DPS from £1,352!
Garuda: LHR to DPS from £1,352!
Aug 23, 2019, 7:03 am
#5
Join Date: Jan 2015
Programs: Miles and More, BAEC , QR Privilege, Oman Sindbad, Tufty Club.
Posts: 64
Currently flights on 17th, 19th, 21st, 24th. 26th & 28th September cancelled along with 22nd, 26th October, maybe a few others, but the route hasn't been cancelled.
I would *guess* (complete speculation) that they are bunched like that as that they were probably relying on their new A330 NEO to run the route which was due around now, and possibly delayed.
Hard to know really, but currently (currently) this is just a short term not a route cancellation, not that that helps you.
I would *guess* (complete speculation) that they are bunched like that as that they were probably relying on their new A330 NEO to run the route which was due around now, and possibly delayed.
Hard to know really, but currently (currently) this is just a short term not a route cancellation, not that that helps you.
The September cancellations must have been decided on in the last 24-36 hours - and as SamBee says, could be an aircraft scheduling issue or my betting is just another act of self harm.
(Our outbound from LHR is October 1st - so has avoided the cull so far - but am preparing my reroute requests with other carriers in preparation for the axeman - I believe Cathay has plenty of space via HKG at the moment for some reason
)