Randy,
The airlines are offering us bonus miles to switch over to online statements. Do these statements have the same legal binding power as paper ones in a dispute?

Last year Amex offered 50,000 matching miles to the 1st 10,000 people that signed up for their DL Platinum card when they launched their double miles promotion. The wording said that they would match any Sept. 2000 airline statement up to that 50,000 amount and that we had to produce an original statement from that airline. The way that they stressed the word original bothers me. Also, NW & US don't issue statements for months where you have no activity in your account. What is your recourse with them if they refuse to give you a statement?

Is an online statement considered an original statement? Are there any other issues that we should be concerned about if we make the switch? As always, your input is greatly appreciated.

United hasn't offered us a bonus option of taking their online statements in lue of paper ones. United's statements often come with may coupon offerings and discounts from marketing partners. I'm wondering if any of you that have received online statement options have been told you will still get these offers (maybe by printing out coupons directly from your computer or something)?

Also, would your newsletter be electronic?

Those would be the things I would be concerned about.

One of the drawbacks of United's new Electonic Timetable, for example, is that it doesn't include all of the ancillary information (such as complete seat maps, Mileage Plus info, breaking marketing news, etc) that the paper version does.

Before I elected the electronic option, I'd want to be assured I wasn't going to be missing out on anything.


[This message has been edited by PremEx (edited 02-16-2001).]