ROW 10% Discount Rip-Off
Jul 21, 2009 | 6:12 am
#47
Original Poster
Join Date: May 2009
Location: Hong Kong
Programs: BA Gold, CX Gold
Posts: 151
Met a family on the weekend who booked and paid for a DONE4 in Jan 2009 for travel at end of Feb 2009.
When the anniversary offer was announced they approached CX and and asked them to rebook them so they could claim the lower fare - they even changed the dates without changing the routing. CX refused and told them the only way forward was to cancel the original booking with the 5% penalty (and wait for refund) and then make a new booking at the cheaper fare.
I thought IATA rules were that any change to the 1st coupon meant that the fare had to be that at the date of the change, which in this case would have been the 10% discounted fare.
When the anniversary offer was announced they approached CX and and asked them to rebook them so they could claim the lower fare - they even changed the dates without changing the routing. CX refused and told them the only way forward was to cancel the original booking with the 5% penalty (and wait for refund) and then make a new booking at the cheaper fare.
I thought IATA rules were that any change to the 1st coupon meant that the fare had to be that at the date of the change, which in this case would have been the 10% discounted fare.
Jul 21, 2009 | 8:04 am
#48
FlyerTalk Evangelist
Join Date: Sep 1999
Location: New York, NY, USA
Posts: 12,810
From practical point of view, it is easier to refund the original ticket with 5% fee, then purchase a new one with 10% discount. Ticket reissueance can be very complicated and time consuming for long routings. It may also cause complications down the road if further changes become necessary.
Jul 21, 2009 | 8:50 am
#49
Original Poster
Join Date: May 2009
Location: Hong Kong
Programs: BA Gold, CX Gold
Posts: 151
That's correct. They should have been able to reissue the old ticket with date change, paying 5% fee, but less 10% discount, for a net savings of 5%.
From practical point of view, it is easier to refund the original ticket with 5% fee, then purchase a new one with 10% discount. Ticket reissueance can be very complicated and time consuming for long routings. It may also cause complications down the road if further changes become necessary.
From practical point of view, it is easier to refund the original ticket with 5% fee, then purchase a new one with 10% discount. Ticket reissueance can be very complicated and time consuming for long routings. It may also cause complications down the road if further changes become necessary.
Why did they have to cancel the original booking with the 5% penalty.
After all, if a 1st coupon is rebooked after a fare increase, the airline would simply demand an increase in fare and reissue.
Jul 21, 2009 | 8:59 am
#50
FlyerTalk Evangelist
Join Date: Nov 2007
Location: The Hague, NL
Programs: GMLFL, Life 2.0 - Mucci Premiere Classe & des Chevaliers Toulousiens
Posts: 22,914
In this case honesty (by the customer) wasn't the best policy. They should have simply changed either the first flight or part of the route and let nature have its course.
Jul 21, 2009 | 9:06 am
#51
FlyerTalk Evangelist
Join Date: Sep 1999
Location: New York, NY, USA
Posts: 12,810
Jul 21, 2009 | 9:08 am
#52
FlyerTalk Evangelist
Join Date: Sep 1999
Location: New York, NY, USA
Posts: 12,810
Jul 21, 2009 | 9:12 am
#53
Original Poster
Join Date: May 2009
Location: Hong Kong
Programs: BA Gold, CX Gold
Posts: 151
Seems perfectly reasonable to me - after all the airlines are quick to take your cash if the fare has increased from when then booked to the date they amended the 1st coupon.
Surely has to work both ways.
Surely has to work both ways.
Jul 21, 2009 | 9:47 am
#54
FlyerTalk Evangelist
Join Date: Nov 2007
Location: The Hague, NL
Programs: GMLFL, Life 2.0 - Mucci Premiere Classe & des Chevaliers Toulousiens
Posts: 22,914
A route/first flight change should have been a $125 reissue fee + reissue against the going rate at the time.
I guess CX weren't too pleased with the explanation given.
Aug 11, 2009 | 9:10 pm
#56
Join Date: Aug 2004
Programs: AA (EP), Hilton (Diamond), Marriott Bonvoy (Titanium)
Posts: 9,124
By the way: it is in the TOC
Rebooking of the first coupon.
"Permitted without charge, the fares and charges shall be calculated in accordance with the fares and conditions in effect on the date on which the change is made"
balding theirs...
Rerouting the same but with the additional US125
Rebooking of the first coupon.
"Permitted without charge, the fares and charges shall be calculated in accordance with the fares and conditions in effect on the date on which the change is made"
balding theirs...
Rerouting the same but with the additional US125
Aug 11, 2009 | 10:52 pm
#57
Join Date: Aug 2004
Programs: AA (EP), Hilton (Diamond), Marriott Bonvoy (Titanium)
Posts: 9,124
From practical point of view, it is easier to refund the original ticket with 5% fee, then purchase a new one with 10% discount. Ticket reissueance can be very complicated and time consuming for long routings. It may also cause complications down the road if further changes become necessary.
Aug 16, 2009 | 3:39 pm
#58
Join Date: May 2001
Location: Everywhere
Programs: LH, BA, AA
Posts: 1,597
I am still a bit confused wrt to reroute & reissue fee and/or recalculation of fare ... here is my understanding, would appreciate you guys to confirm/correct:
a. if I change date or reroute first sector - this leads to reissue fee of $125and recalculation of fare
b. if I have started my trip and need to reroute a couple of segments in the middle of the trip, this will result with a fee of $125 only
c. if I have not started my trip, but want to reroute a couple of segments in the middle of the trip - would this be the same as (a) or (b)?
a. if I change date or reroute first sector - this leads to reissue fee of $125and recalculation of fare
b. if I have started my trip and need to reroute a couple of segments in the middle of the trip, this will result with a fee of $125 only
c. if I have not started my trip, but want to reroute a couple of segments in the middle of the trip - would this be the same as (a) or (b)?
Aug 16, 2009 | 8:32 pm
#59
Join Date: Dec 2006
Location: SFO
Programs: AA Now dirt, BA Silver soon dirt EX NW IGE. EX BA Gold EX AA EXP x9. SQ Gold
Posts: 578
I am still a bit confused wrt to reroute & reissue fee and/or recalculation of fare ... here is my understanding, would appreciate you guys to confirm/correct:
a. if I change date or reroute first sector - this leads to reissue fee of $125and recalculation of fare
b. if I have started my trip and need to reroute a couple of segments in the middle of the trip, this will result with a fee of $125 only
c. if I have not started my trip, but want to reroute a couple of segments in the middle of the trip - would this be the same as (a) or (b)?
a. if I change date or reroute first sector - this leads to reissue fee of $125and recalculation of fare
b. if I have started my trip and need to reroute a couple of segments in the middle of the trip, this will result with a fee of $125 only
c. if I have not started my trip, but want to reroute a couple of segments in the middle of the trip - would this be the same as (a) or (b)?
B) The rest of the segments can be changed with the $125 free Plus Taxes for the new segments. Only the new segments will be recalulated. The entire ticket should NOT be repriced.