Originally Posted by
JayPee
...they approached CX and and asked them to rebook them so they could claim the lower fare ....
Bold mine... Maybe they did eventually 'just rebooked' but if this is how they started out...
A route/first flight change should have been a $125 reissue fee + reissue against the going rate at the time.
I guess CX weren't too pleased with the explanation given.