Originally Posted by
TerryK
That's correct. They should have been able to reissue the old ticket with date change, paying 5% fee, but less 10% discount, for a net savings of 5%.
From practical point of view, it is easier to refund the original ticket with 5% fee, then purchase a new one with 10% discount. Ticket reissueance can be very complicated and time consuming for long routings. It may also cause complications down the road if further changes become necessary.
But if the xONEX rules provide for changes to be made at anytime before the 1st flight (including sector 1), they should have just reissued the ticket together with the refund of 10% in accordance with the new fare.
Why did they have to cancel the original booking with the 5% penalty.
After all, if a 1st coupon is rebooked after a fare increase, the airline would simply demand an increase in fare and reissue.