Hey, so I am planning a trip with a second visit to the US going SCL-JFK-LHR, however when i add JFK to the itinerary, it displays the usual warning of "your second visit must be under 24 hours", but then doesn't let you go in and chaoose flight - where you would usually click through to book your flights just has "Itinerary Status: Incomplete (Finish you itinerary)" so I have no way of actually booking it for under 24 hours!!

If I remove the second entry of New York it allows me to go through and choose flights.

The reason i need this is I am trying to force it to see the JFK-LCY flight which it doesn't seem to want to do with the connecting options.

Has anyone seen this and have any workaround? Or should I just report the bug (I have done a search on this thread and can't seem to see a similar issue)

Anybody else having a problem with saved itineraries today? I have several saved itineraries with all the flights selected. Today when I open the previously OKed itineraries the tool tries to validate it and comes back incomplete. I've tried different browsers on different computers with the same results. I have deleted cities and tried to add them back with the same results. I can't complete a saved itinerary. :confused:

Yep. It's completely up the creek again. I tried three itineraries and all now want me to "Finish itinerary". I click on that, it thinks and nothing.

I really don't see much point to this tool.

Maybe they are fixing the QR J -> Y downgrade in the Middle East. I can dream, right? :p

Haha. Maybe. Or maybe the tool has decided that the rules have become just damn complex that not even it can figure them out anymore.

Seems to be behaving itself now

2nd visit less than 24hr bug
 

I'm having the same issue except my second visit is Asia. Trying to route SYD-HKG-JNB and I get the warning but am not allowed to then select flights I want (QF127 followed by CX749) to make sure I meet the rule.

I guess it will be a phone call to the AA RTW desk when it comes time to set it up for ticketing. :(

I've seen the 24h rule blocking the choose flights option and the workaround I found was to make a simple itinerary where the same cities are in the middle and don't break the rule, choose the flight dates then go back and change cities to the actual ones you want without touching those 2 flights. Now you get no warning and can choose the rest of the flights.

Might not be a bug per se (maybe just a server error right now?), but I'm trying to book Guayaquil-Buenos Aires-Lima as part of my LONE4. Even though the OW-site and the RTW planner indicate that there's direct flights between Guayaquil & Buenos Aires (sample date June 9), the flights won't show up on the RTW-planner when checking the flights.

In ExpertFlyer, all that week is showing only the Y and B booking classes available (i.e the expense fares only; L is always showing Zero availability)

Edited to add:
The week of 15 May is showing plenty of availability across all booking classes
and then the week of 22 May shows only Y and B
So maybe six months out LA does not have the cheaper booking classes loaded yet

Appreciated!

GYE-EZE flights are available but very scarce. I tried January and found only 3-4 dates available.

and now it's misbehaving again

Saved itineraries open OK, but then show as incomplete and you cannot move to the Select Flights page

New itineraries can be created and flights selected, but after selecting all the flights the "Price My Itinerary" button remains greyed out and cannot be clicked

Tried it in both IE and Chrome

Sigh

Same here. Pretty annoying cause I just found out I have to change a lot about my trip, and I'm excited to start trying out everything again.

Looks like they fixed the glitch.

Yeh...
until the next time:rolleyes:

I have been trying to purchase a DONE4 with the online tool, but kept getting a "fare no longer available" error. I just got off the phone with AA RTW desk and was told that a memo came down on November 1 that all tickets are to be priced in USD, not the local currency, to avoid currency exhange flucations.

So, if you are having trouble booking a xONEx with the tool that could be the problem.

As I posted in the rule change thread, QR should now book in A for 2-class flights in the Middle East. http://www.flyertalk.com/forum/21889172-post114.html However, the tool is still booking them in L.

I guess you could book in L via the tool and then call to get them changed for free.

I've been getting that error constantly.

So a change was implemented on 1 November and a month later the oneworld tool hasn't been updated? There's a bombshell.

I bought a ticket from the AA office in CPT on 28 Nov and the charge was in ZAR.

My discussion was with AA RTW desk in the US.

Here is what it says now when I push the "Proceed to Booking" button:
:confused:

CX not available in RTW tool ?!
 

I am trying to find a LONE in March PVG-FRA-TXL-GDL-PVG
I can find flights for all segments except CX/KA is never offered out of PVG.
Even adding HKG as a separate stop does not force CX or KA.

EF shows L class availability for both legs PVG HKG FRA

It won't be a big problem, as I will just ask our travel agent to do it, but it seems strange that CX is not even offered on PVG HKG

First of all, your routing isn’t really complete. You would have to do something along the lines of:

PVG-hkg-FRA-TXL-mia-dfw-GDL-dfw-PVG.

Even so, you would have only 8 out of 16 allowed segments

You don’t need to get a travel agent involved unless you want to. You can use Skype or similar to call AA’s Around-the-World desk on 1-800-247-3247, ask them to book your journey for you, ask them to price it in Chinese currency, and then buy it wherever you normally buy AA tickets where you are. You could also ask them to price it in HKG dollars and buy over the phone from AA in Hong Kong as described in post 20 of the thread "LCIR29SA ex-HKG". You would still have to pay the ex-PVG price though.

It has begun. I'm trying to finally book my LONE4 and got the infamous 15012-118 error, which is probably because it's being ticketed by AA but the first flight is on CQ (from AMS), it's my only option.

I suppose there's no way around this and the only option is to call the RTW desk? Should I call AA or CX?
Am I supposed to pay a handling fee because of this?

There shouldn't be a handling fee. If you call AA please report back what price they give you. It will be interesting to see if it matches the online tool or priced in USD like I was told.

Called today and got very good service.
However I just noted that the price has increased quite a lot to be honest, and I'm not very amused with it.
Initially it was 6511 for 2 people, now it's 6758, both quoted in euro.

EDIT: Just off the phone with RTW desk, the ticketing agent didn't really know what I was talking about and said she couldn't do anything. Her best advice was to get it quoted by Qantas, the website owner (really, is that true? :S).

Dear FT: what's the best strategy, or is there no strategy to solve this?

[Redacted by moderator]

No need to judge me. A 4% increase is significant, so a little more information about it by AA would be appreciated and then I'll probably just accept it anyways.

I guessing it is fuel surcharge (YQ or YR) that AA is adding in. Ask for a break down on the taxes and fuel surcharges and compare with the website. Since it is 2 tickets you are looking at an increase of about 123 euro per ticket.

Thanks for helping me through this. The ticketing agent I spoke to said that she couldn't see any information about taxes/surcharges... only the base fee and the total amount of taxes. Was she wrong, or is it only possible if she asks for it specifically at the calculating department?

Given its reputation, I'm actually expecting the BA flight (GIG-AMS) at the end to be the culprit of extra surcharges. However, I now changed my first flight (impossible to find on the tool, but of course readily available) to a different destination and MA instead of CX. I'm curious about what the difference will be.

EDIT: Switched my schedule, earning more miles and keeping the same stops (but different order). I got it down to 6715 euro and better flights for mileage (AMS-KUL on MA instead of AMS-HKG on CX). So that's the one we're going to order.
New fare didn't appear for 2 days. Called back an hour ago and the TA sent it back on 'rush' and got a quote within 30 minutes. Now hoping the payment goes well.

I have deleted two posts and edited one. Please maintain a civil tone on this forum.

Gardyloo
Oneworld moderator

I'm aware that are no direct flights for most segments, but the point of the online tool is to search for them and the tool should offer routings that work and are available.
On the segments form Europe to Mexico and on to China it works as expected, but it does not show CX at all.

As this is the online tool bug thread I felt it is the right place to post about this. As I said it doesn't even offer CX/KA if I add HKG as a city in the tool.

BR
Shanghighx

I often have to force connections because the options suggested don't give what I want. I need to do that not just with the xonex tool, but with normal airline site booking forms.

My flight has been 'on request' since December 18. I suppose the Brussels ticketing office is not overly excited about RTW-trips :s.

Edit: finally got a message from AA. There's a problem with my itinerary (just noticed a few flights disappeared). In the message they gave a list of callback numbers, so I did. Obviously they tell me then that I should talk to the RTW desk, who are on holiday today. Wonder how much longer it'll take to finish it all.

I have a 16 segment ex-JNB itinerary DONE5 booked and priced which includes MH92 KUL-LAX in D. It prices beautifully.

CPT-LHR (transfer only)-HEL-MAD-LHR-SYD-NRT-DEL-KUL-LAX-DFW-BOS-MIA-SEA-ORD-DOH-CPT

However, when I try to do the reverse (LAX-NRT-KUL, MH93), it will not allow me anything but L class. This is despite there being D class available. I have tried dates in January, February and March, all which have D availability in ExpertFlyer, but won't allow me an D seat on the flight.

Is it a bug, or have I fallen foul of some rule? I can't seem to find a rule that covers this issue.

Just tried getting D class MH LAX-KUL in the tool - random date of 19 March 14. No problem. (simple itinerary of JFK-LAX-KUL-LHR-LAX)

So it would appear to be some glitch in the tool. There is certainly no rule against taking the flight you want.

Of course, you could use the tool to book it - taking the L seat on the flight; and then just phone and change it to D

Seasonally adjusted greetings all
:D

Thanks - interestingly Expertflyer is showing no D availability right now for any MH92/93 flight after April 30th 2014. I wonder if they're releasing D only a few months in advance? It seems unusual.

Is anyone else having troubles with the on-line tool - I can get on easily, select routing easily but when it comes to trying to book it just get stuck on searching for flights. About 1 in every 10 attempts it will show flight options, but most of the time just get stuck after choosing a date and pressing search for flights?

Just tried it myself. Simple new itinerary

Entered routing - no problem
Chose flights - no problem
Got pricing - no problem
Proceed to Booking - no problem
Enter traveller details - no problem
Stopped it there

First flight is with AB, so ticketing is done by AA

YMMV I guess:confused:

Thanks Panda Perth - still having issues this end (been ongoing now for at least a couple of weeks) - grrrrrrr