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-   -   xONEx online tool bugs thread (https://www.flyertalk.com/forum/oneworld/913287-xonex-online-tool-bugs-thread.html)

dr benway Feb 3, 2010 9:12 am


Originally Posted by allset2travel (Post 13309049)
This happened to me too. I tried IE to no avail either. So from then on, I saved every itin on my computer

it cant find the ones saved on my computer :td:

c1mth0g Feb 3, 2010 9:51 am

Sorry to repeat the question, is the availability on the tool reliable? It's telling me the flights I want are unavailable but the buckets are wide open on seatcounter. (I am trying to book AONE3).

allset2travel Feb 3, 2010 1:46 pm


Originally Posted by Kiwi Flyer (Post 13314089)
If you are using plan & book it may just be there are no seats available in the right booking class for xONEx.

Excellent point! Thanks.
I was searching for flights for the entire week, in a DONE4 (had tried LONE4 with same result).

flyersky1 Feb 5, 2010 1:39 am


Originally Posted by Kiwi Flyer (Post 13284687)
Welcome to Flyer Talk pelehton :)

I think I'm seeing the same availability oddity.

Have an itinerary ready to book. Check availability and tool says all okay except one flight not available. Change that one flight and try again. Then tool says all okay except one flight not available, and that one flight is a different flight (not connecting to or from the just changed flight). Change that flight and try again to book. Now the first flight which I'd changed is no longer available. Change back to my original selection and try again. That flight is now okay but the second changed flight is no longer okay.

Given the flights are unrelated to each other it cannot be a case of married segment logic.

In my case the problem flights were LHR-JNB and SYD-AKL.

I have the same problem. No matter how many times I correct the flights, there is always at least one flight with no availability that previously was available. My itinerary is TLV-LHR-NRT-BKK-xSIN-MEL-AKL-SYD-xHKG-SFO-BOS-LAX-xLHR-TLV. The problem starts usually with LHR-NRT not available, then moves to SIN-MEL, etc. Has anyone had any luck with booking a RTW using the online tool in during the last 7 days?

c1mth0g Feb 5, 2010 9:14 am


Originally Posted by flyersky1 (Post 13329769)
I have the same problem. No matter how many times I correct the flights, there is always at least one flight with no availability that previously was available. My itinerary is TLV-LHR-NRT-BKK-xSIN-MEL-AKL-SYD-xHKG-SFO-BOS-LAX-xLHR-TLV. The problem starts usually with LHR-NRT not available, then moves to SIN-MEL, etc. Has anyone had any luck with booking a RTW using the online tool in during the last 7 days?

What class were you trying to book? Were the A/D/L buckets available on seatcounter?

flyersky1 Feb 5, 2010 12:11 pm


Originally Posted by c1mth0g (Post 13331386)
What class were you trying to book? Were the A/D/L buckets available on seatcounter?

I'm trying to book A. There are 9 currently available for the date I want for LHR-NRT. And again, the biggest issue is not even that. It is that once I change the flight, then another, or several others become unavailable.

Gardyloo Feb 5, 2010 1:10 pm


Originally Posted by flyersky1 (Post 13329769)
I have the same problem. No matter how many times I correct the flights, there is always at least one flight with no availability that previously was available. My itinerary is TLV-LHR-NRT-BKK-xSIN-MEL-AKL-SYD-xHKG-SFO-BOS-LAX-xLHR-TLV. The problem starts usually with LHR-NRT not available, then moves to SIN-MEL, etc. Has anyone had any luck with booking a RTW using the online tool in during the last 7 days?

Your route is noncompliant on a couple of fronts, so I wouldn't be blaming the online tool just yet.

TLV-LHR-NRT-BKK-xSIN-MEL-AKL-SYD-xHKG-SFO-BOS-LAX-xLHR-TLV

1. SYD-xHKG-SFO: You cannot re-enter Asia from the SW Pacific unless you're en route to/from Europe, per the rules.

2. SFO-BOS-LAX: You're only allowed one transcontinental flight in N. America; you have 2.

Try changing it to BKK-SIN-HKG-AKL-MEL-SYD-SFO-BOS-DFW-LAX-LHR... and see if the online tool isn't much happier.

flyersky1 Feb 5, 2010 10:39 pm


Originally Posted by Gardyloo (Post 13332927)
Your route is noncompliant on a couple of fronts, so I wouldn't be blaming the online tool just yet.

TLV-LHR-NRT-BKK-xSIN-MEL-AKL-SYD-xHKG-SFO-BOS-LAX-xLHR-TLV

1. SYD-xHKG-SFO: You cannot re-enter Asia from the SW Pacific unless you're en route to/from Europe, per the rules.

2. SFO-BOS-LAX: You're only allowed one transcontinental flight in N. America; you have 2.

Try changing it to BKK-SIN-HKG-AKL-MEL-SYD-SFO-BOS-DFW-LAX-LHR... and see if the online tool isn't much happier.

Thanks Gardyloo! I actually tried many other routes with the same problem. BOS-LAX is xDFW. The tool doesn't have any problem with re-entering Asia from SYD if it is less than 24 hours. It didn't give me any problems over that. And it also worked fine until 7-10 days ago. Thanks again!

c1mth0g Feb 10, 2010 10:09 am

I'm still having trouble with the tool. It says the segments I want are available, but when I click on "Book Now", it then tells me they are not. However, seatcounter.com has availability in the relevant A/D buckets.

I assume this is a bug with the tool and not seatcounter? Or is there an extra restriction with the AONE3 fare that I don't know about?

Kiwi Flyer Feb 20, 2010 7:56 pm

See posts 83, 84 above.

Yes, the bug is still there.

c1mth0g Feb 20, 2010 11:38 pm


Originally Posted by c1mth0g (Post 13363803)
I'm still having trouble with the tool. It says the segments I want are available, but when I click on "Book Now", it then tells me they are not. However, seatcounter.com has availability in the relevant A/D buckets.

I assume this is a bug with the tool and not seatcounter? Or is there an extra restriction with the AONE3 fare that I don't know about?

This bug seems to be gone as far as I can tell ...

mattm199 Feb 21, 2010 3:15 am

I'm still getting the bug when I try to go to "book" through the QF site's tool.

allset2travel Mar 10, 2010 9:35 am

Anyone else having trouble loading the oneworld planner page today? It goes on loading for eternity..... and still going on! :mad:

serfty Mar 10, 2010 4:10 pm

Loaded ok for me just now ...

El_Chiflero Mar 17, 2010 3:22 am

Bug I've encountered today was it not showing ANY flights for AA Longhaul flights from JFK. JFK-LAX would only show as QF codeshares, JFK-EZE showed as 4M codeshare. JFK-NRT only showed JL codeshares. JFK-LHR only showed BA flights and the only available AA flight was via BOS!!! I just tried JFK-MIA and it said no flights available.

I was trying to start a AONE4 fare.


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