FlyerTalk Forums

FlyerTalk Forums (https://www.flyertalk.com/forum/index.php)
-   oneworld (https://www.flyertalk.com/forum/oneworld-411/)
-   -   xONEx online tool bugs thread (https://www.flyertalk.com/forum/oneworld/913287-xonex-online-tool-bugs-thread.html)

Kiwi Flyer Feb 10, 2009 12:20 pm


Originally Posted by Kiwi Flyer (Post 11234808)
Same error message again today, and fare quoted is normal fare less 5% not less 10%. :td:


The following error(s) occured
We are unable to confirm the fare for the flights you have selected. Please choose a different fare or flights and resubmit your request. (15012)
This message is after I've validated, checked the fare + taxes, confirmed availability, entered traveller details.

Edited to add, I've gotten incorrect quotes on a few sample itineraries now. Of course all are higher (some only by a few $ and others several % higher) than the fare listed on the main webpage at oneworld.com :rolleyes:

Still unable to book, and as of yet no response to the online feedback form.

Moomba Feb 25, 2009 12:02 pm


Originally Posted by Kiwi Flyer (Post 11234817)
Edited to add, I've gotten incorrect quotes on a few sample itineraries now. Of course all are higher (some only by a few $ and others several % higher) than the fare listed on the main webpage at oneworld.com :rolleyes:

Still unable to book, and as of yet no response to the online feedback form.

Have you heard back from OW yet on this issue? I am getting the same message.

What is the point of this wonderful tool if it doesn't work?? :rolleyes:

Kiwi Flyer Feb 25, 2009 12:59 pm

I got a response from OW several days later saying one of the flights must be unavailable. As I'd checked availability just before submitting that means the availability check has a bug, if the answer was correct. I've had no answer to that.

As the airline I wanted to ticket with has no local ticketing at origin, I've been forced to use a travel agent (even with their fee still less than ticketing with other airline thanks to YQ).

Himeno Feb 26, 2009 12:17 am

H class fares (JL Domestic Economy to/from NRT) are causing an error message on submit.

Moomba Feb 26, 2009 12:52 am


Originally Posted by Kiwi Flyer (Post 11320959)
I got a response from OW several days later saying one of the flights must be unavailable. As I'd checked availability just before submitting that means the availability check has a bug, if the answer was correct. I've had no answer to that.

As the airline I wanted to ticket with has no local ticketing at origin, I've been forced to use a travel agent (even with their fee still less than ticketing with other airline thanks to YQ).

It seems to be a problem when an AA codeshare is the first flight. I ended up re-routing and taking the YQ hit and ticketing through CX and it all worked a charm.

Maybe this is AA trying to disuade us from ticketing through them unless from the US? ;)

Kiwi Flyer Feb 26, 2009 10:37 am

I have no AA flights on my itinerary, codeshare or otherwise. AA isn't the only airline with low YQ ;)

wandering_fred Feb 27, 2009 1:41 am


Originally Posted by Kiwi Flyer (Post 11326056)
I have no AA flights on my itinerary, codeshare or otherwise. AA isn't the only airline with low YQ ;)

Well maybe maybe not
I just paid via TA for a LONE4 exAustralia
quoted on QF stock as about AU$670 taxed
paid on AA stock about AU$920 including YQ of $591

3 QF 1 CX and 10 AA flights

A bit unhappy wandering. Though one of the VIPs has already been applied.... And I didn't have to go through the reissue hassle....

Fred

AAaLot Mar 1, 2009 4:06 pm

Same error here:

"We are unable to confirm the fare for the flights you have selected. Please choose a different fare or flights and resubmit your request. (15012)"

AAaLot Mar 1, 2009 4:40 pm


Originally Posted by AAaLot (Post 11342468)
Same error here:

"We are unable to confirm the fare for the flights you have selected. Please choose a different fare or flights and resubmit your request. (15012)"

----
update
I was trying to book 3 & 2 children.

When I split the reservation into two: adults // 1 adult & 2 children then I was able to book.

My first segments were ICN-NRT-USA booked into AA Amadeus.

anabolism Mar 15, 2009 12:46 pm

"Please Wait..." spinny
 
Am I going about this the wrong way? I'm trying to book a DONE4 ex-ICN. I run the OneWorld Planner, put in all the segments, and it says "Congratulations, your Round the World itinerary is fully validated and ready for you to book". So I click the "Review" button and it pops up a list of the segments. I change the drop-down at the top of this pop-up from "Plan a Round the World Itinerary" to "Plan and Book" and it puts up a small "Please wait..." with a spinny. And that's it. Nothing more happens. So far, I've tried it on FireFox 3 on a Mac laptop, Safari 3 on a Mac desktop, and IE 6 on a Windows box. I've let it sit overnight, and the message with spinny is still there in the morning.

Kiwi Flyer Mar 15, 2009 1:08 pm

Just enter the tool using the plan & book option. You can always exit without booking if you want to, but it has the advantage of checking availability on the fly.

anabolism Mar 15, 2009 2:19 pm

"Plan" vs "Plan and Book"
 
I started out with "Plan and Book" instead of "Plan", and it won't show me the same flights that "Plan" did, I suppose because some flights haven't released D space this far in advance (I'm booking for Jan/Feb 2010)?

Also, "Plan and Book" doesn't have the search for flights drop-downs for preferred carrier and desired time, which can make it hard to find flights when there are many possibilities.

IC6A Mar 21, 2009 5:36 am

I can not open the oline tools as every time it showed I need to download Flash Player 6.0. I had the software installed for ten times now. Still show the same message. I used the online tool last month to book a ticket already!!! Very annoying. I had cleared cookies as well. Did not work. I think I may have to dump my laptop!

col747uk Mar 22, 2009 11:46 am

Oneworld .com RTW Booking Tool
 
Seems the booking tool is having problems. It reviews my itinerary & says its valid then when it trys to book it it says none of the sectors are available when I know from ExpertFlyer they are!

Not had this problem before.

24.05.2004 Mar 22, 2009 2:00 pm

+1
 

Originally Posted by col747uk (Post 11454759)
Seems the booking tool is having problems. It reviews my itinerary & says its valid then when it trys to book it it says none of the sectors are available when I know from ExpertFlyer they are!

Not had this problem before.

I've been having the same problem. Only fix I have found is exiting Firefox and then go back to the booking tool. Works fine then. Annoying but not the end of the world.


All times are GMT -6. The time now is 1:30 am.


This site is owned, operated, and maintained by MH Sub I, LLC dba Internet Brands. Copyright © 2026 MH Sub I, LLC dba Internet Brands. All rights reserved. Designated trademarks are the property of their respective owners.