xONEx online tool bugs thread
#31
Moderator, Hilton Honors
Original Poster
Join Date: Nov 2003
Location: on a short leash
Programs: some
Posts: 71,422
Expert Flyer availability is not necessarily definitive. Airlines apply restrictions by point of sale, married segment logic, sub booking class limits (eg while there may be D available they may limit to 2 RTW fares on a certain flight - if they've already been used then no availability for you), etc. In most cases it should be reasonable match though.
#32
FlyerTalk Evangelist
Join Date: Apr 2001
Location: NYC
Posts: 27,231
Minor bug:
When I have two cities as O/D that require a connection, and when I click on "Show Details" for the selected flights, it shows mini-tabs for "Summary", "Leg 1" and "Leg 2". The error is that "Flight Duration" for Leg 1 is always "00h 00m" and the duration for Leg 2 is the total travel time.
When I have two cities as O/D that require a connection, and when I click on "Show Details" for the selected flights, it shows mini-tabs for "Summary", "Leg 1" and "Leg 2". The error is that "Flight Duration" for Leg 1 is always "00h 00m" and the duration for Leg 2 is the total travel time.
#33
Join Date: Sep 2004
Location: Europe
Programs: Various
Posts: 3,087
I'm trying to book 2 adults+2 children, and get the following at the top of the traveller details page. No idea how I'm supposed to fix this, what it really means, or which flights it applies to! Oddly, the pricing at the bottom does show the expected difference for the child fares
On the traveller details page, there is a check-box to let it remember the passenger details, however it only seems to remember pax #1's detail, meaning the others have to be re-entered.
After re-entering the details, I then get:
This has sort of been a spur of the moment thing...I have been too busy to think much about taking advantage of the sale, but it looks like I'll miss out. Oh well.
The following warning(s) occured
* For the standard fare, we could not find fares for the following passenger types, so the system has chosen the next best fare option. (7058 - 2100)
o Child (2-11)
* For the standard fare, we could not find fares for the following passenger types, so the system has chosen the next best fare option. (7058 - 2100)
o Child (2-11)
After re-entering the details, I then get:
The following error(s) occured
* We are not able to confirm your selected flights. Please resubmit your request. (15079)
* We are not able to confirm your selected flights. Please resubmit your request. (15079)
#34
Join Date: Sep 2004
Location: Europe
Programs: Various
Posts: 3,087
"Help"
If I click the Help link in the top right corner of the Plan&Book tool, I get a 404 error page
http://www.oneworld.com/ow/404?nf=%2...y-planner-help
http://www.oneworld.com/ow/404?nf=%2...y-planner-help
#35
Join Date: May 2004
Location: SJO/MGA
Programs: bits of shiny plastic w/ varied utility
Posts: 383
not really a bug
Ok, this is really a bug, but certainly a peeve. Why doesn't the itinerary show the miles per segment? PITA to go look up the segment miles to plug into my spreadsheet!
#38
Join Date: Apr 2009
Programs: AA PLT; QFF SG
Posts: 36
Is there any other way to get this done other than physically being present at an AA desk? My problem is that I'm trying to book ex-ICN and of course, the AA GSA doesn't take CC details over the phone...
Also - the tool appears to time out when trying to find flights on DFW-ANC/ANC-DFW on AA during summer, despite apparent availability on other sites.
#39
Join Date: Sep 2004
Location: Europe
Programs: Various
Posts: 3,087
Welcome to FT djfuzz
It seems flights disappear from the Choose Flight list when inventory is unavailable; it would be nice to have them indicated as unavailable - otherwise you wonder where a flight is that is shown in the downloadable timetable.
With Choose Flight it would be nice to have an option to restrict the search to the airport you chose, excluding other co-terms in a city.
The tool seems constrained by how far ahead you can choose dates; it looks to be about a year but may vary by airline. With an RTW easily containing flights more than a year ahead, and the fact that no open segments are permitted; it means that you have to select wrong dates within the 12 month period and presumably phone up to move them after ticketing is done. Open segments would be useful here to fix this.
It seems flights disappear from the Choose Flight list when inventory is unavailable; it would be nice to have them indicated as unavailable - otherwise you wonder where a flight is that is shown in the downloadable timetable.
With Choose Flight it would be nice to have an option to restrict the search to the airport you chose, excluding other co-terms in a city.
The tool seems constrained by how far ahead you can choose dates; it looks to be about a year but may vary by airline. With an RTW easily containing flights more than a year ahead, and the fact that no open segments are permitted; it means that you have to select wrong dates within the 12 month period and presumably phone up to move them after ticketing is done. Open segments would be useful here to fix this.
#41
Join Date: Aug 2004
Programs: AA (EP), Hilton (Diamond), Marriott Bonvoy (Titanium)
Posts: 8,937
I ticketed two DONE4s a few weeks ago, using a TA in ICN. The TA contact information was forwarded to me by other FTers who have used the same agent. PM me if you'd like them.
#42
Join Date: Jan 2009
Posts: 14
BA - Nightmare
I live in the US and have a US card. Booked my LONE4 ticket to start LHR (cheaper then the US). BA has put an authorization on my card THREE times and they said their system wont allow it to go through.
The good thing is they are holding my price with the 10% off, but I am concerned they wont ever get it to go through. Its not my card its their system. Anyone else have this happen to them?
Also is the 10% deal still going on? Doesnt seem the online prices have changed...whewww I'm done.
The good thing is they are holding my price with the 10% off, but I am concerned they wont ever get it to go through. Its not my card its their system. Anyone else have this happen to them?
Also is the 10% deal still going on? Doesnt seem the online prices have changed...whewww I'm done.
#43
Join Date: Jul 2003
Location: MEL
Posts: 398
Booking AA code share on QF metal
Putting together another AONE4 ex AKL and getting the following error message when booking AA7349, which is a code share on QF 93:
"Due to traffic restrictions on this flight you must be booked on the operating carrier. Change this segment accordingly."
"Due to traffic restrictions on this flight you must be booked on the operating carrier. Change this segment accordingly."
#45
FlyerTalk Evangelist
Join Date: Jan 2007
Location: BOS/UTH
Programs: AA LT PLT; QR GLD; Bonvoy LT TIT
Posts: 12,753