MA Zoom7B fare...
#1
Original Poster
Moderator, Hertz; FlyerTalk Evangelist

Join Date: Nov 2005
Location: KRK
Programs: Many
Posts: 12,723
MA Zoom7B fare...
Very odd.
Both ITA matrix and AA.com when you search LON-BUD show the MA LGW-BUD Z fare as business class with a nice price of 160USD+tax. Does it actually book into business? rules state its economy, but the other 2 tell differently...
Both ITA matrix and AA.com when you search LON-BUD show the MA LGW-BUD Z fare as business class with a nice price of 160USD+tax. Does it actually book into business? rules state its economy, but the other 2 tell differently...
#2
Join Date: Jul 2004
Posts: 1,525
So they STILL havent sorted this out then? I emailed them about this when I was looking at LHR-BUD-ARN for £330 and got this reply:
"Dear Mr. Koksy,
Thank you for your message to American Airlines about business class on Malev.
You are correct. While Z class is business class on American Airlines, the designation of "Z" on Malev iis for economy.
If you select Business Without Restrictions you will receive a Business class fare, however, it is not the lowest fare they offer. In order to book the lowest Business class fare you will need to contact American Airlines Reservations or Malev Reservations by phone. Ask the phone agent about booking a fare with an "I" class. This fare will be £962.30.
We have reported this issue to the appropriate department and to the programmers.
Our AA.com Web Services will best handle your questions and concerns regarding this issue. Please call for immediate assistance.
United Kingdom: 7:00 a.m. - 7:00 p.m. GMT Mon-Fri 0207-365-0777
8:30 a.m. - 5:00 p.m. GMT Saturday-Sunday
American Airlines looks forward to hearing from you soon.
We appreciate your patience while we continue to technically fine-tune American Airlines website, AA.com."
"Dear Mr. Koksy,
Thank you for your message to American Airlines about business class on Malev.
You are correct. While Z class is business class on American Airlines, the designation of "Z" on Malev iis for economy.
If you select Business Without Restrictions you will receive a Business class fare, however, it is not the lowest fare they offer. In order to book the lowest Business class fare you will need to contact American Airlines Reservations or Malev Reservations by phone. Ask the phone agent about booking a fare with an "I" class. This fare will be £962.30.
We have reported this issue to the appropriate department and to the programmers.
Our AA.com Web Services will best handle your questions and concerns regarding this issue. Please call for immediate assistance.
United Kingdom: 7:00 a.m. - 7:00 p.m. GMT Mon-Fri 0207-365-0777
8:30 a.m. - 5:00 p.m. GMT Saturday-Sunday
American Airlines looks forward to hearing from you soon.
We appreciate your patience while we continue to technically fine-tune American Airlines website, AA.com."
Last edited by koksy; Dec 2, 2008 at 4:34 pm
#5


Join Date: Jan 2005
Programs: AA-EXP, LATAM Gold+, BA-Blues
Posts: 736
Very strange.
In my case, for upcoming MA flights, I noticed a similar discrepency between the business class itinerary I purchased on AA.com and the e-ticket receipt they sent (which noted economy). As AA.com still shows my seats in Business, I wrote to Web Services to inquire. They responded very clearly:
Until reading this thread, I hadn't given this any further thought; now though, I'm no longer sure at all where I'll be sitting on my way to BUD.
What's certain, however, is that this sort of ambiguity is all too common.
In my case, for upcoming MA flights, I noticed a similar discrepency between the business class itinerary I purchased on AA.com and the e-ticket receipt they sent (which noted economy). As AA.com still shows my seats in Business, I wrote to Web Services to inquire. They responded very clearly:
Dear Checkerboard,
Thank you for your message to AA.com.
In viewing your reservations I do show that you are confirmed in
business class on OneWorld partner Malev Hungarian flights.
Should you need further assistance please contact American Airlines
Reservations.
Sincerely,
Ms. AAgent
AA.com Web Services
Thank you for your message to AA.com.
In viewing your reservations I do show that you are confirmed in
business class on OneWorld partner Malev Hungarian flights.
Should you need further assistance please contact American Airlines
Reservations.
Sincerely,
Ms. AAgent
AA.com Web Services
What's certain, however, is that this sort of ambiguity is all too common.
#6
Join Date: Apr 2008
Programs: Lord OPebble - Mucci of the Hour. Diamond Class MUCCI.Chevalier du Circle Intime de Pucci
Posts: 7,088
Very strange.
In my case, for upcoming MA flights, I noticed a similar discrepency between the business class itinerary I purchased on AA.com and the e-ticket receipt they sent (which noted economy). As AA.com still shows my seats in Business, I wrote to Web Services to inquire. They responded very clearly:
Until reading this thread, I hadn't given this any further thought; now though, I'm no longer sure at all where I'll be sitting on my way to BUD.
What's certain, however, is that this sort of ambiguity is all too common.
In my case, for upcoming MA flights, I noticed a similar discrepency between the business class itinerary I purchased on AA.com and the e-ticket receipt they sent (which noted economy). As AA.com still shows my seats in Business, I wrote to Web Services to inquire. They responded very clearly:
Until reading this thread, I hadn't given this any further thought; now though, I'm no longer sure at all where I'll be sitting on my way to BUD.
What's certain, however, is that this sort of ambiguity is all too common.
Naming of classes is also confusing. Most US airlines refer to the front cabin on USA flights as First whereas in Europe on a pan-Europe flight it is Business.

I used to get irate on reading books by the likes of Cussler and Clancy where the "heroes" boarded a plane in Europe (e.g. UK > Germany) turned north and flew First Class. Eventually the penny dropped that their audience wouldn't understand if they talked about Business!
#8
Moderator: Asiana & Qantas Frequent Flyer




Join Date: Dec 2006
Location: STR/SYD/SMF
Programs: QF LTG / P1 , LH LT SEN / HON, OZ LT Diamond +, Marriott LT PT, HH Diamond,
Posts: 15,149
Naming of classes is also confusing. Most US airlines refer to the front cabin on USA flights as First whereas in Europe on a pan-Europe flight it is Business. 
I used to get irate on reading books by the likes of Cussler and Clancy where the "heroes" boarded a plane in Europe (e.g. UK > Germany) turned north and flew First Class. Eventually the penny dropped that their audience wouldn't understand if they talked about Business!

I used to get irate on reading books by the likes of Cussler and Clancy where the "heroes" boarded a plane in Europe (e.g. UK > Germany) turned north and flew First Class. Eventually the penny dropped that their audience wouldn't understand if they talked about Business!
Clancy et al. might have a point because there used to be first class on many airlines in Europe in the past. Yep, tiny planes in a three class layout.
#9




Join Date: Dec 2004
Location: Finland
Programs: BA Gold, LH Senator, SPG Gold
Posts: 360
The concept of "premium" is quite the different in Europe and US.
#10


Join Date: Jan 2005
Programs: AA-EXP, LATAM Gold+, BA-Blues
Posts: 736
I wrote in for a refund of the return portion of the ticket, as it wasn't what I had paid for, and was told the following:
Originally Posted by AA Customer Service
We regret we must respectfully decline your request for a refund. The booking class for this ticket is 'Z' which is a deeply discount ticket with Malev Hungarian Airlines
Their fauly, my loss. Hardly acceptable, even if it's unintentional.



