Originally Posted by
checkerboard
Until reading this thread, I hadn't given this any further thought; now though, I'm no longer sure at all where I'll be sitting on my way to BUD.
Just an update: when I checked-in the other day for my flight to BUD, it turns out after all that my ticket was only for economy class travel, despite earlier assurances from AA that I was reserved in business, after having purchased a fare labeled 'business' from AA.com.
I wrote in for a refund of the return portion of the ticket, as it wasn't what I had paid for, and was told the following:
Originally Posted by AA Customer Service
We regret we must respectfully decline your request for a refund. The booking class for this ticket is 'Z' which is a deeply discount ticket with Malev Hungarian Airlines
While there may be good technological reasons why they can't manage to label appropriately the fares they sell, it's unfortunate that they are not more up front about the limits of their website: if I knew this (admitedly discounted) fare was only for economy, I would have bought an even less expensive ticket with another airline.
Their fauly, my loss. Hardly acceptable, even if it's unintentional.