High Taxes transiting LHR
Apr 25, 2008 | 10:30 pm
#16
Original Poster
Join Date: Dec 2006
Location: SFO
Programs: AA Now dirt, BA Silver soon dirt EX NW IGE. EX BA Gold EX AA EXP x9. SQ Gold
Posts: 578
Correction It did not BREAKDOWN THE TAXES on MY ticket. It lists them as one tax...
That is a great tool that works on CX tickets
THANKS!!
That is a great tool that works on CX tickets
THANKS!!
Apr 26, 2008 | 3:27 am
#17
Join Date: Mar 2004
Location: CPT
Programs: BA BD SA
Posts: 4,467
That was my experience too. Apart from all the hassles getting information out of them, the e-mails in all caps liberally laced with spelling and grammatical errors did nothing to dispel a sense of their lack of service orientation (if not downright incompetence).
Apr 26, 2008 | 9:25 pm
#18
Original Poster
Join Date: Dec 2006
Location: SFO
Programs: AA Now dirt, BA Silver soon dirt EX NW IGE. EX BA Gold EX AA EXP x9. SQ Gold
Posts: 578
Incompetence and lack of service orientation...
EXACTLY...............
I wonder to whom I would write at CX to give feed back?
What I found with all telephone contacts: They turn their phones on at 930am and off at 350PM when the hours of phone service was stated on the recording as 8:50 am to 450pm. They also cut off fax lines at 350pm and do not turn them on until 10:30 am- 11:00am.
They were one week late in processing my Credit card costing me $500 more on the exchange rate. A point I put in my Credit card instructions to them.
I have had better customer service from the US Post office and the IRS!!!
EXACTLY...............
I wonder to whom I would write at CX to give feed back?
What I found with all telephone contacts: They turn their phones on at 930am and off at 350PM when the hours of phone service was stated on the recording as 8:50 am to 450pm. They also cut off fax lines at 350pm and do not turn them on until 10:30 am- 11:00am.
They were one week late in processing my Credit card costing me $500 more on the exchange rate. A point I put in my Credit card instructions to them.
I have had better customer service from the US Post office and the IRS!!!
May 1, 2008 | 4:38 pm
#19
Original Poster
Join Date: Dec 2006
Location: SFO
Programs: AA Now dirt, BA Silver soon dirt EX NW IGE. EX BA Gold EX AA EXP x9. SQ Gold
Posts: 578
CX JNB refuses to show taxes per segment
An interesting development:
I requested a breakdown of the taxes from CX JNB. The agent who ticketed my AONE4 told me when ticket was issued the calculations were deleted from the system. Does that seem like a crock?
She then stated she could re compute the taxes but that taxes all went up and would cost more for just re -computing them.
Then she sent me the following BS:
JNB
HKG F NVB NVA PC
SEL F NVB NVA PC
HKG A NVB NVA PC
SFO A NVB NVA PC
CHI F26 NVB NVA PC
DTT F26 NVB NVA PC
DFW F26 NVB NVA PC
SFO F26 NVB NVA PC
TAX ZAR 10EV ZAR 120WC ZAR 2236XT
JNB CX HKG CX SEL Q4.23M4646.51CX HKG CX SFO Q4.23 25M HKGSF
O11079.70AA CHI Q32.56 1295.81AA DTT Q32.56 663.26AA DFW Q32
.56 1128.37AA SFO Q32.56 1213.02NUC20165.37END ROE7.870420
XT ZAR 126ZA ZAR 248HK ZAR 223BP ZAR 80AY ZAR 122US
XT ZAR 39XA ZAR 55XY ZAR 43YC ZAR 1300YR
SFO
LON F1US NVB NVA PC
MAD F1US NVB NVA PC
LPA F1US NVB NVA PC
LON S U R F A C E
MRU F NVB NVA PC
JNB F NVB NVA PC
TAX ZAR 20AY ZAR 122US ZAR 5410XT
SFO BA LON BA MAD IB LPA M9606.00/-LON BA MRU11171.85BA JNB6
61.43NUC21439.28END ROE1.000000
XT ZAR 56JD ZAR 20QV ZAR 1569GB ZAR 552UB ZAR 230HH
XT ZAR 26JE ZAR 164MU ZAR 2757YQ ZAR 36XFSFO4.5
In a subsequent E mail I sent her I stated the taxes were less that was on my ticket total she e-mailed me this:
Yes, beside that there are all the Q138.7. Therefore you looking at a difference of ZAR1100+83 = ZAR1183
Does this seem right to you???