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-   -   BA's new seating policy and it's effects on OW (https://www.flyertalk.com/forum/oneworld/633584-bas-new-seating-policy-its-effects-ow.html)

serfty Dec 8, 2006 10:40 am


Originally Posted by Traveloguy (Post 6813943)
... I have just gotten off the phone to BA to clarify what their new policy is, but it seems that OneWorld flyers (in particular Emerald and Sapphire members) now are given NO preference when it comes to seating. This means that you have the same access to seats as someone with NO status. ...

This is contrary to the information posted by the OP in that thread. It is likely that the BA person you spoke to was unaware of this.

As I posted on BA Forum:


Originally Posted by Traveloguy (Post 6813887)
That would be nice, but I don't have my hopes up on that. OneWorld is not mentioned at all in the current seating policy whatsoever and from the look of my seat maps, seems I have blue status when it comes to seating plans.

Basically it looks like the software guys accidently forgot about oneWORLD and are aware of the omission. From the OP:

Originally Posted by Prospero
... The customer types who BA Seating Control Unit could possibly help are:

> Premier Executive Club members and their oneworld™ equivalent members, whom you cannot seat as requested. For these passengers, Seating Control will endeavour to seat the passenger as per their request or they will offer the best alternative.
> Gold Executive Club members and their oneworld™ equivalent member, whom you cannot seat as requested. For these passengers, Seating Control will endeavour to seat the passenger as per their request or they will offer the best alternative.

I'll do some more digging, but I'm sure oneWORLD Emeralds/Sapphires received a positive mention in relation to this on the BA Web site when the changes were first mooted.

Traveloguy Dec 8, 2006 11:17 am


Originally Posted by serfty (Post 6815297)
This is contrary to the information posted by the OP in that thread. It is likely that the BA person you spoke to was unaware of this.

As I posted on BA Forum:

Thanks for posting, but I can assure you that as a OneWorld Elite, we now get nothing. I have now had to re-confirmed.

The issue you were talking about is where seating control get involved to try and help people sit next to each other etc, but that is the only time we might get assistance and knowing BA like I now do, I can guarantee that we will get as little assistance as possible. :mad:

Traveloguy Dec 8, 2006 11:21 am


Originally Posted by number_6 (Post 6815127)
When did this new policy take effect? I flew BA last week in CE, didn't bother to select a seat and was assigned an excellent seat by BA's computer. Was this under the old or new system? The web page description suggests that no seat is assigned automatically in the new system.

I believe it took effect December 4th or 5th so your flight was before the changes. Again I suggest you read the BA thread to understand better the course of events, taking into account that the BA thread has little information of use to us OneWorld Elites.

For the record, all of us can assign a seat at time of booking or can use the MMB tool to get a seat should we wish to do so later. My bugbear is that before we got an enhanced seat selection but now we get the same as BA Blues. :(

Traveloguy Dec 8, 2006 11:24 am


Originally Posted by 3544quebec (Post 6813980)
Pre-reserved preferential seating*

*In accordance with the individual policy of the oneworld member airline operating the flight.



You learn something new every day - but they do have the asterisk

The asterisk is used to take into account that OW carriers all have different aircraft and condfigurations of those aircraft. They also regard some seats are Elite seats (generally forward cabins and certain select seats with better legroom etc) and others as not. The asterisk therefore covers this rather where BA has removed the benefit completely.

Starting to feel more and more that my Star Gold offers better benefits minus the First Class lounges bit. :(

Dave Noble Dec 8, 2006 12:42 pm


Originally Posted by Traveloguy (Post 6815524)
Thanks for posting, but I can assure you that as a OneWorld Elite, we now get nothing. I have now had to re-confirmed.

The issue you were talking about is where seating control get involved to try and help people sit next to each other etc, but that is the only time we might get assistance and knowing BA like I now do, I can guarantee that we will get as little assistance as possible. :mad:


As a OneWorld Emerald or Sapphire member, you still have access to pre-select a seat in advance even if travelling on a discounted fare ( as for BA Gold/Silver ) . This *is* preferential seating. If you are a no status passenger travelling on a D ticket (for example), you only get access to select seats at time of check in, whilst a OW Sapphire/Emerald member gets to pre-select from a wider range of seats than before.

Dave

serfty Dec 8, 2006 1:14 pm


Originally Posted by Dave Noble
As a OneWorld Emerald or Sapphire member, you still have access to pre-select a seat in advance even if travelling on a discounted fare ( as for BA Gold/Silver ) . This *is* preferential seating. If you are a no status passenger travelling on a D ticket (for example), you only get access to select seats at time of check in, whilst a OW Sapphire/Emerald member gets to pre-select from a wider range of seats than before.

Dave

Dave, while this was advertised with the initial announcements some weeks ago, it seems Traveloguy is unable to do so as a QF elite.

Originally Posted by Traveloguy
The seating control team may help (if they can ever be bothered to ever try), however I can assure you that after speaking to BA today I can assure that OneWorld Elites get nothing! :mad:

That being the case; it's contrary to what was originally published when this was announced back 3 weeks ago: New seating policy ...:

Originally Posted by Bukhara
Not so. OW equivalents should be treated equally.

Key changes
...
    ...


    Dave Noble Dec 8, 2006 1:20 pm


    Originally Posted by serfty (Post 6816237)
    Dave, while this was advertised with the initial announcements some weeks ago, it seems Traveloguy is unable to do so as a QF elite.That being the case; it's contrary to what was originally published when this was announced back 3 weeks ago: New seating policy ...:

    Actually, I don't see anything in Traveloguy's post to indicate that he had any problems with a specific reservation. I had a BA reservation for someone with an AA platinum number in it on a discount business fare basis and was able to get him 1A in Club Europe after this change was implemented

    Dave

    serfty Dec 8, 2006 2:04 pm


    Originally Posted by Dave Noble
    Actually, I don't see anything in Traveloguy's post to indicate that he had any problems with a specific reservation. ...

    I believe he was looking at his "seatmaps" online and found it quite a Blue perspective.

    Later on in the same BA fumum thread he posts Here:

    That's the same remark I received after the nice lady put me on hold to speak to a series of supervisors to confirm OneWorld elites no longer have access to preferential seating. ...
    It seems to me that many at BA don't really know what is going on there. That thread starts with a post seemingly a synopsis an BA memo/announcement. The implication was that oneWORLD elites would have access as I posted here earlier.

    However it appear that this morning it was rewritten and refers to this post. :confused:

    Prospero Dec 8, 2006 11:35 pm


    Originally Posted by serfty (Post 6816534)
    That thread starts with a post seemingly a synopsis an BA memo/announcement. The implication was that oneWORLD elites would have access as I posted here earlier.

    However it appear that this morning it was rewritten and refers to this post. :confused:

    Yes, I added a caveat to the top of original post yesterday (which dates back to Dec 2004). Since the introduction of BA's new seating policy its largely a historical memo now and thus any content presently quoted from the OP is largely out of context. The commentary relevant to the new policy begins from post 90.

    Swanhunter Dec 9, 2006 1:06 am

    Preferred seating was never offered consistently across OW. CX are very generous, but try getting an exit row out of AA with a BA Gold card!

    virtualtroy Dec 9, 2006 1:09 am

    MMB is recognising OW Emerald if associated with the booking, though only for long haul segments. However, for any short haul segments, the first three rows on the A/C side will show as blocked out (rather than occupied).

    It's definately down to a software glitch, as for the first couple of days after the new policy was introduced, I was unable to select from the first few rows on any booking. From yesterday, I was able to move both of us back to 1A/K - the seats we'd originally reserved - on long haul segments.

    So the remaining bug applies only to shorthaul segments, hopefully BA's IT wizards will iron this out soon.

    Traveloguy, I'd take what you were told by BA's call centre with a pinch of salt. So many times I've put them on the spot with questions which have to be referred to a supervisor and my experience has been what they don't know, they make up.

    It'll be interesting to see if your letter to Waterworld clarifies the situation. I'm perfectly willing to eat my words, but all I can say is that for all of my upcoming bookings, preferential seating has opened up for long haul segments. I hope that BA works on the short haul bit.

    Traveloguy Dec 9, 2006 5:24 am


    Originally Posted by Swanhunter (Post 6818748)
    Preferred seating was never offered consistently across OW. CX are very generous, but try getting an exit row out of AA with a BA Gold card!

    Getting an exit row with any card but the operating carrier's own is difficult. All other seats however are generally up for grabs with anyone who has an Emerald card.

    Again I see this as one of the key differentiating factors between OneWorld and it's competitors.

    Having said that, LX seem to always be good at getting me the seats I want using my BD card so no complaints there either.

    Traveloguy Dec 9, 2006 5:30 am


    Originally Posted by serfty (Post 6816534)

    You are indeed correct. The seat maps are the same as would be presented to any Blue BAEC member, i.e. first few AC rows on shorthaul blocked in J, and first 5-6 rows of Y also blocked (yet unoccupied according to Experflyer and KVS).

    virtualtroy could be right in that the problem has been fixed for long haul, however the only booking I have with a BA flight number in long haul is a codeshare operated by QF and that is in F. Needless to say, that is not going to help us work out what I have and what I dont have access to. I have plenty of up and coming Euro flights however and my experience with the seat maps is based on those bookings (which are in a mixture of J and Y).

    From my experience, the issue is not just confined to QF WPs but is also experienced by AA EXPs. I can't speak for the rest of OW, but suspect all other OW Emeralds would have the same for Euro short haul.

    Animgif Dec 9, 2006 9:19 am


    Originally Posted by Traveloguy (Post 6819117)
    You are indeed correct. The seat maps are the same as would be presented to any Blue BAEC member, i.e. first few AC rows on shorthaul blocked in J, and first 5-6 rows of Y also blocked (yet unoccupied according to Experflyer and KVS).

    virtualtroy could be right in that the problem has been fixed for long haul, however the only booking I have with a BA flight number in long haul is a codeshare operated by QF and that is in F. Needless to say, that is not going to help us work out what I have and what I dont have access to. I have plenty of up and coming Euro flights however and my experience with the seat maps is based on those bookings (which are in a mixture of J and Y).

    From my experience, the issue is not just confined to QF WPs but is also experienced by AA EXPs. I can't speak for the rest of OW, but suspect all other OW Emeralds would have the same for Euro short haul.

    I have both long haul and short haul BA flights booked (sapphire) and am able to choose 747 upperdeck exit row (62A on HKG-LHR for example, which I was NOT able to before) and intra-Europe J and Y seats (which I was not before able to on the Y flight, however, on the A320 I'm on FCO-LHR in Y, can't choose exit row nor any of the first 10 or so rows...anything in front of the exit row other than the row immediately in front). So, the policy has certainly opened things up for me.

    Aisle Seat H Dec 10, 2006 6:13 am

    Good news - looks like overnight OW status issues have been resolved ^ .

    Yesterday (as a QF WP/Emerald) I could not select a seat in the first 6 rows of Y (UK-Europe flight), this morning I was able to select any seat on the plane.^

    I thus now love the new BA seating policy !!! ;)


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