Go Back  FlyerTalk Forums > Miles&Points > Global Airline Alliances > oneworld
Reload this Page >

The Oneworld Explorer User Guide

Community
Wiki Posts
Search
Old Feb 8, 2020, 1:07 am
FlyerTalk Forums Expert How-Tos and Guides
Last edit by: pandaperth



Top
Welcome to the Oneworld Explorer User Guide
Either: click on one of the icons, or
Select a Menu Option:


Menu Options
  1. Introduction
  2. Ticket Basics
  3. Ticket Rules
  4. Ticket Cost
  5. Ticket Purchase
  6. Ticket Changes
  7. Planning Tools
  8. Terminology
  9. Ticket Tricks
  10. FAQ





INTRODUCTION
This wiki describes the basics of the Oneworld Alliances popular RTW ticket - the Oneworld Explorer. Oneworld has another RTW ticket, the Global Explorer, and Star Alliance and Skyteam also have similar products these tickets limit the number of flights to 16 and have maximum mileage limitations, whereas the Oneworld Explorer has the same limit of 16 flights but has no mileage limit (which is probably why it is so popular!)

The wiki is not exhaustive but does cover all the major topics that you need to know if you are thinking about going RTW on this ticket
The FAQ section at the end answers some questions that newbies often have

Top



TICKET BASICS
You must circle the globe, either westbound or eastbound, crossing both the Atlantic and Pacific oceans

You are allowed a maximum of 16 flights and can fly with any of the airlines in the Oneworld Alliance, plus their affiliate airlines

You can purchase the ticket from one of the airlines, or through a travel agent, or by using the Oneworld Explorer on-line booking tool

You can change or cancel your ticket, before or after departure (fees may apply)

From first flight to last flight, you have one year to complete the journey

The total price of a ticket depends on the number of continents, the cabin class, the starting point, and the actual flights you take (for calculating arrival/departure charges and airline surcharges)
Some ballpark prices (as at January 2020) are:
  • 2,500 (USD3,300) for a 3 continent economy class ticket starting in the U.K.
  • 7,000 (USD8,000) for a 4 continent business class ticket starting in a euro zone country
  • 1,500,000 (USD14,000) for a 5 continent first class ticket starting in Japan
Top





TICKET RULES
This section identifies the main rules of the ticket, which are those to do with how you can move from continent to continent and also within a continent
At the end of the section is a link to the full rule sheet on the Oneworld web site

The ticket rules divide up the world into three Tariff Conferences (TC) each having two continents; as follows:
TC1 = North and South America
TC2 = Europe/Middle East and Africa
TC3 = Asia and South West Pacific (SWP)

Notes:
Europe/Middle East includes the countries of North Africa (Morocco, Algeria, Tunisia, Libya, Egypt, Sudan)
Russia is split between Europe/Middle East and Asia (the split is at the Ural Mountains),

Main Routing Rules:
  • You must visit all three Tariff Conferences you will of course be starting in one of them, so you must visit the other two in order (travelling either eastbound or westbound), and complete your RTW journey by returning to your starting TC; generally you must return to your starting country (there are exceptions - see More Rule Details below for more information)
  • Within a TC, you can visit either or both continents
  • Within a continent you can travel about in any direction you like
  • You are limited to four flight segments per continent (6 for North America) subject to an overall maximum of 16 segments in the whole itinerary
  • You cannot travel via your point of origin
  • You cannot return to your country of origin until the end
    (exception: if you start in the U.S.A. then you are allowed to make one transit there, but without stopover)
  • You cannot fly directly more than once between two cities in the same direction
  • There are restrictions on trans-continental flights in Australia and in North America (including to/from Alaska and Hawaii) see More Rule Details below
  • You are allowed to visit each northern hemisphere continent twice, but each southern hemisphere continent only once see More Rule Details below

Segments
There are two types of segment flight and surface

A flight segment is a direct flight between two airports (it may be a non-stop flight, or it may stop somewhere on the way for example BAs London to Sydney flight stops in Singapore)

A surface segment is when you land at one airport and later depart from another airport. The airports may be close to each other (for example the 11 miles between New York's La Guardia and JFK airports) or distant (for example Chicago and LA - for someone whos going to drive the more than 2,000 miles all the way of Route 66)
white space
  • You are allowed a maximum of 16 segments
  • Within each continent, you are allowed up to 4 flight segments (6 for North America)
  • You must fly across the Atlantic and Pacific oceans - surface segments are not allowed
    (exception: for itineraries starting in SWP one crossing can be a surface segment)
  • You are allowed a surface segment between your point of origin and your final destination, which does not count toward the 16 maximum allowed see More Rule Details below

Stopovers
You have a stopover when there is more than 24 hours between the scheduled arrival time of one flight and the scheduled departure time of the next flight (if you spend 24 hours or less between flights, that is called a Transit)
white space
  • You must have at least two stopovers in your itinerary
  • You are allowed only two stopovers in your continent of origin (each can be a surface segment; you can still have the maximum allowed number of flight segments in the continent )

There is no restriction on multiple stopovers at one place (other than the point of origin). It is possible to stopover in the same place up to four times (five in North America)

Ticket Validity
From first flight to last flight, you have one year to complete the journey
Also, airline general conditions of carriage allow you book up to one year in advance
So, in theory, you can book an itinerary that will start in one years time and end in two years time
BUT airline booking systems can only hold booking that are up to about one year in advance. However there is way around this problem see the Ticket Tricks section below

More Rule Details
This section provides more detail on:
  • Restrictions on trans-continental flights in Australia
  • Restrictions on trans-continental flights in North America, including Alaska and Hawaii
  • Surface segment between point of origin and final destination
  • Second visits to northern hemisphere continents

Restrictions on trans-continental flights in Australia
The relevant rule for Australia is:
4(l) Within Australia ‐ only one nonstop/single plane service flight is permitted between the following points:
BNE/CBR/CNS/SYD/MEL ‐ PER
CBR/MEL/SYD ‐ DRW
BNE/MEL/SYD ‐ BME
BNE/MEL/SYD ‐ KTA
EXCEPTION
  1. No restriction between SYD/MEL ‐ PER for passengers originating in PER when in conjunction with travel to/from JNB/SHA
  2. No restriction between SYD/MEL ‐ PER for passengers originating in New Zealand when in conjunction with travel to/from JNB
The online booking tool interprets this rule to mean you are allowed only one of the flights depicted on this map

However, there have been recent (2019) reports here on FT that some airline telephone agents are allowing one flight to or from each of the west coast cities (subject to the overall limit of four flight segments for the continent)

Restrictions on trans-continental flights in North America, including Alaska and Hawaii
The relevant rules for North America are:
4(k) Within the USA/Canada only one nonstop or single plane service transcontinental flight permitted. A transcontinental flight is defined as travel between a State in column A and a State in column B.
Additionally, only one flight to State of Alaska and one flight from State of Alaska permitted
and:
4(b) Travel must be in a continuous forward direction between TC1 ‐ TC2 ‐ TC3.
Backtracking within a continent is permitted except as follows:
Backtracking between Hawaii and other points in North America is not permitted.
white space
Surface segment between point of origin and final destination
The relevant rule is:
4(c) Travel may originate at any point for which fares are published and must terminate at the same point, except that origin‐destination surface segments are permitted as follows:
a. within the country of origin
b. within the Middle East
c. between the United States and Canada
d. between HKG and China
e. between Malaysia and SIN
f. within Africa
g. between Maldives and Sri Lanka/India
Really, it is a bit confusing to call this a surface segment; the more usual phrase is "open jaw at origin"

Second visits to northern hemisphere continents
The relevant rule is:
4(e) Only one intercontinental departure and one intercontinental arrival permitted in each continent except as follows:
  1. Two permitted in North America.
  2. Two permitted in Asia
  3. Two permitted in Europe/Middle East for travel to/from/via Africa. If travel is to/from Europe in both directions, itinerary may not include Mauritius/South Africa.
white space
Because of the requirement in Rule 4(b) (Travel must be in a continuous forward direction between TC1 ‐ TC2 ‐ TC3), the only way to have a second visit (i.e. a second intercontinental departure and a second intercontinental arrival) to a continent is to travel down to its southern hemisphere neighbour and then return

You can stopover in the northern continent both before and after you travel south

For North America and Asia there are no additional rules

For Europe/Middle East, the continent is divided into two zones Europe Zone and Middle East Zone, as shown (Morocco, Algeria and Tunisia are in the Europe Zone; Libya, Egypt and Sudan are in the Middle East Zone)

The rule is that if both your intercontinental flights are between Africa and the Europe Zone, then South Africa and Mauritius cannot be included in the itinerary
Fortunately, Qatar Airways serves many destinations in Africa from its hub in Qatar, Middle East

Further information on rules
This section has not covered every single rule in the rule sheet for the Oneworld Explorer ticket
See the full rule sheet on the Oneworld web site for more information
Go to Oneworld Around the World
Scroll down to the Frequently Asked Questions
Click on "How is my fare calculated? "
Click on the oneworld Explorer link

Top



TICKET COST
The ticket cost is made up of two components:
- the base fare, and
- the add-ons

Base Fares
As an example, here are the base fares for Canada (provided by an FTer)

Base fares vary by cabin class, number of continents and starting country

The highest class of all the flights determines the class charged for whole journey. So if only one flight in your itinerary has first class and you want to fly that flight in first class then you must purchase a first-class ticket (and be downgraded on all the other flights on the ticket). You cannot purchase mixed cabin tickets. There are no Premium Economy fares. If you are purchasing an economy ticket, you can pay extra to fly individual flight segments in premium economy.

Each continent you visit is counted, including your continent of origin
A continent is counted even if all you do is change planes there; even if your plane merely lands there (flying London-Sydney your plane will stop at Singapore, so you pay for Asia)
And, in the case of Asia, you pay even if you fly non-stop between Europe/Middle East and South West Pacific (say on the London-Perth non-stop Qantas flight)

Oneworld does not publish the base fares
However, if you search the Oneworld forum here on FT you will find some fares posted, especially for lower cost starting points
Ask the friendly FT community if you cannot find the fares for a country you are interested in (some have access to systems that show the fares)

Add-Ons
The add-ons are the various taxes, fees and charges added on by governments and airlines
How much you will pay for your particular itinerary will depend on which airports you fly into and out of, and which airlines you use
For planning purposes, estimate 10-15% of the base fare for add-ons.

Top



TICKET PURCHASE
The ways to purchase a ticket are:
white space
  • Purchase directly from a Oneworld Airline
    It is best to have done your homework and be able to spoon-feed your itinerary to the agent (for each flight: date, origin, destination, flight number).

    The agent will check there are seats available in your booking class and that your itinerary complies with all the rules of the ticket. The end result of this step will be that you have a booking in the airlines system; you should receive an email confirmation of this check this carefully: that your name is correct, and all the flights are as you wanted

    The booking will be sent to the airlines fares team which will double-check its validity and price it up

    Once you have paid, a ticket will be issued and emailed to you - again, check this carefully
    white space
  • Purchase from a Travel Agent
    This process is very similar to purchasing direct from an airline. The agent will send the booking to the airline for pricing, and once you have paid the airline will issue your ticket
    white space
  • Use the on-line booking tool
    The online tool has been around for about 10 years, but it has always been flaky and as the fare rules have changed over time, it has not kept pace
    But when it works, it works, particularly for simple itineraries

    Generally, the ticket will be issued by whichever airline flies your first segment.
    The first carrier cannot be Qatar Airways.
    Depending on airline, you either pay in the tool or you will be given a reference number to pay by phone.

Top



TICKET CHANGES
You can make changes to your ticket at any time - either before you start your journey or once you have started
If you are adding or changing flights, then there needs to be seats available in your booking class on the new flights
The airline or agent making the changes for you may charge a service fee
white space
  • Ticketed point changes are changes to the list of airports in the itinerary dropping or adding points (including adding or removing connections) or reordering the list. Depending on the airline and potentially the specific agent, changing stopovers to transits or vice versa may also be considered a re-route.

    The change fee is USD125 (one fee for all changes made at the same time)

    Generally, the add-on charges will be recalculated which may result in additional fees to pay or a refund of fees already paid
    white space
  • Provided ticketed points are unchanged, there is no change fee for changes you make; however there may still be a service fee.

    Examples of such changes are changing the date of a flight, or changing from one airline to another that also flies between the two points (say from BA to AA between London Heathrow and New York JFK)
    white space
  • If you are making the changes before departure, then changes to ticketed points or to the first segment (even just a simple date change), will result in a re-price if the fare has increased
    white space
  • You can increase the number of continents in your itinerary and/or upgrade the class of travel there is no change fee but you must of course pay the recalculated fare. There is no refund for downgrading (and you must pay the change fee).
    white space
  • There is a fee to cancel the ticket, which you can do at any time
Top



PLANNING TOOLS
The following tools have proved useful, to varying degrees for planning Oneworld Explorer journeys
white space
  • Oneworlds See Where We Fly tool allows you to see all Oneworld destinations and what flights there are to/from each, and between any two airports - it works well
    white space
  • Oneworlds Plan and Book Your Itinerary on-line booking tool should be the primary, and maybe only, tool needed

    It is intended to allow entry of complete itineraries and take a user right through to booking and paying.

    Unfortunately, it is very buggy and poorly maintained - so buggy theres an FT Thread on it (xONEx Tool Bugs Thread)
    The biggest problems are that it has not been kept up to date with rule changes, and frustratingly the tool can just hang (forever), especially when you ask it to price your itinerary

    When it works, it works OK - you can enter your itinerary, it will display a picklist of flights for each segment and when youve chosen them all, you can request the price (it will itemise all the add-ons) and then you can pay
    Just be cautious with regard to the rules; it will sometimes flag an error where there is no error; if in doubt ask for advice here on FT
    white space
  • The Great Circle Mapper tool is great for visualising your itinerary; and you can copy and print your final itinerary (so you can pin it up at work and make your colleagues jealous)
    white space
  • Subscription services. If you are getting serious about planning your RTW journey you might consider two on-line tools - KVS and ExpertFlyer, which have lots of features including fare look-up, timetables, seat availability.
    white space
  • The Matrix and Google Flights can be used to check flight schedules and to see the +++ add-on charges for individual flights.

Top



TERMINOLOGY

Oneworld Explorer Specific
  • OWE acronym for One World Explorer
    white space
  • xONEx, LONE4, AONE6, DONE3, DONEx, xONE5 and their variants
    All tickets have what is called a Fare Basis, which identifies the fare in airline computer systems. The fare basis code is a string of letters and numbers
    OWE fare basis codes are all five characters long - the letters ONE in the middle, a single digit at the end (specifying the number of continents), and a single letter at the beginning (called the Booking Class) specifying the cabin class A for First, D for Business and L for Economy)

    So when someone posts about a DONE4, that is shorthand for a 4-continent Oneworld Explorer in Business Class; LONEx is referring to Economy Class Oneworld Explorers in general; xONEx refers to all Oneworld Explorers
    white space
  • SWP is shorthand for the South West Pacific continent

General
These general terms are often used in discussing xONEx tickets
  • Booking Class - tbc
  • +++ and ai are used to indicate if a fare is the base fare ($500+++) or the all-in fare($650ai) (+++ meaning that the add-ons need to be added on)
Top



TICKET TRICKS
Booking in Advance
The rules allow you to book a ticket one year in advance, for an itinerary where the last flight is one year after the first flight (so two years after booking)
But airline booking systems cannot book flights that far in advance

The trick to booking such itineraries is to make use of the fact that date changes are free
So use dummy dates for the later flights in your itinerary; you can change them later to the actual dates you want

Ways to Reduce Costs
Start Somewhere Less Expensive
Fares vary by cabin class, number of continents and starting country. So check out the fares from nearby countries. Of course, here on FT there are posts identifying the known less expensive starting countries. As at Jan-2020 these are:
Europe: Norway
Asia: Japan, Pakistan and Sri Lanka
North America: Canada
Africa: South Africa, Namibia and Mozambique
If you live in another country, then you would need to factor in the positioning costs to get to a low fare country to start the RTW and to get home from the final destination. As a concrete example - the fare differences between Canada and the U.S. vary from USD750 for a LONE3 through to USD4,000 for an AONE6

Where there are multiple carriers flying the same route look at the surcharges for each, they can vary a bit

The total government charge to land in a country can be quite different to the total charge to leave that country. The notorious example is the U.K. no charges at all to land there, but significant charges to leave from there, especially if flying long-haul in a premium cabin so if you are intending to fly in and out of Europe then fly into the U.K and out from somewhere else.

Avoid Short Flight Segments
16 flights may seem like a lot, but when you start planning your trip you will likely find that 16 is not enough!
If this happens then look at your short-haul flights; places such as Europe are easy to get around by train save your flight segments for those long-haul flights.
Low cost carriers are another option; they are good for S.E. Asia.
Also look at your first and last flights. If they are short flights, probably getting you to a major hub for its long-haul flights, then consider making your own way to and from the hub that way you will free up two segments to use elsewhere

Avoid Short Surface Segments
Sometimes when you are planning an itinerary, you end up with pesky little surface segments, such as LGA-JFK, LHR-LGW, which waste a whole segment of your allowed 16 segments.
The trick is to find somewhere in between such that the surface segment is eliminated.
For example, you want to fly from Atlanta to New York and then fly transatlantic from New York. The problem is that all the AA flights into New York are in to LGA, and none of the Oneworld transatlantic flights leave from LGA. The solution is to fly from Atlanta to somewhere that has flights into JFK for example Chicago, Dallas or Miami. This will eliminate the surface segment and give you an extra stopover!

Break the RTW into Two (or more) Portions
You might not have the time to do a complete RTW in one go. If so, it is possible to break it into two or more separate trips. You can purchase a return ticket home from some intermediate point, or you can start somewhere other than home and have a stopover at home partway through the RTW

Use all 16 Segments
It is possible to have un-used segments at the end of your trip.
Consider someone starting a 3-continent trip from the US 3 intercontinental flights plus 4 flights in Europe and another 4 in Asia all totals 11 flights, leaving 5 unused!
OK you might use a couple getting to and from a gateway city to leave/come back to Nth America still leaves 3 unused.

So, you could use those spare segments as surface segments somewhere, or you could have a holiday in the US; heres the trick:
  • Remember that you can have two stopovers in your continent of origin and can fly the allowed number of flight segments (6 for Nth America but limited to 16 segments on the entire itinerary)
  • Remember also that you cannot travel via your point of origin
  • Lets say your hometown is NYC dont start from there! Start from say Boston or Philadelphia; that way after going around the world, you can stopover in NYC which will be the first of your two allowed stopovers in Nth America.
  • Then later, but still within the one year allowed by the ticket, use the left-over segments to have the second stopover somewhere else in the US (Miami say) and to fly back to NYC at the end.
  • This way, apart from the +++ for the final flights, you get a free round trip! (Note: there is no restriction on stopping over at your final destination in the example that means you can stopover in NYC, even though it is also your final destination)
  • If you have 3 segments to play with, then the west coast is reachable (remember you are allowed only one transcontinental flight, so you need three flights - say JFK-oLAX-xDFW-JFK (o means stopover, x means transit))
The whole thing can be done in reverse free US trip first (starting say BOS-oLAX-xCHI-JFK) and then go around the world, ending in New York

So, that can work well for someone originating in a large country such as the U.S. But what about starting in a small country such as the U.K.? The trick here is to start in a nearby country say France, which will then be the country of origin and so after the RTW (ending with a stopover in London) the extra segments can be used for flights and a second stopover in Europe/Middle East, ending in France.
Our New Yorker can play this trick too by starting in Canada the extra flights can be to a North American destination outside the U.S. (Bermuda say). An added benefit is that the itinerary can still end in New York

For northern hemisphere starting points, there is one more trick possible to make effective use of leftover segments a return trip to the neighbouring southern hemisphere continent. This will add a continent to the itinerary, which is not free but might be cost-effective compared to purchasing a completely separate ticket to go down there. So our New Yorker can start in Canada, travel around the world ending up back in New York for a stopover, and later have a trip down to Rio returning to New York after it.

Five (or even six) holidays!
This is going over the top, but it is possible! At least for those located in the northern hemisphere (those of us located south of the equator miss out on this ☹)
  • Take a positioning flight to another continent and start from there (you will get to visit this continent twice, which may drive your choice of starting continent)
  • When you return to your home continent take separate trips:
    • 2 return trips in your home continent using the 4 flights allowed per continent (3 return trips using 6 flights allowed in North America)
    • a return trip to your southern hemisphere neighbour
    • complete your RTW trip by returning to your starting point
Heres an example of such a trip - for a Londoner:
Position to Sri Lanka (one of the low-cost starting countries); start an xONE5 from CMB
  1. CMB-NRT-JFK-MBJ-MIA-LAX-LHR
  2. LHR-TLV-LHR
  3. LHR-RAK-LHR
  4. LHR-SEZ-LHR
  5. LHR-MEL-AKL-HKG-MLE; then re-position home from The Maldives
Of course for some people 5 holidays in one year might seem a bit OTT😊


Top



FREQUENTLY ASKED QUESTIONS
Ticket rule questions

Ticket cost questions

Ticket purchase questions

Ticket change questions

Terminology questions

Planning tools questions

Ticket tricks questions

Top


Change Log
Date User Handle Change Description
2021-May-10 pandaperth "one visit to ANC" etc changed to "one visit to State of Alaska" etc see Changes to the xONEx Rule Sheet
2021-May-10 pandaperth Updated the instructions to go to the full rule sheet on the oneworld web site
2021-Jun-01 pandaperth Rule 4(k) - Inserted new table of west coast and east coast states
2023-Nov-20 anabalism - added text noting that changing stops to connections and vice versa may or may not be considered a route change.
2024-Jan-18 Mwenenzi - formatting






Print Wikipost

The Oneworld Explorer User Guide

Thread Tools
 
Search this Thread
 
Old May 12, 2024, 8:02 am
  #376  
 
Join Date: Mar 2024
Posts: 29
Originally Posted by Dr. HFH
Where you booked might be relevant. I know from experience that when you change the cities and your booking was with the AA RTW desk (and you call them to make the change), the AA rate desk only charges the difference in taxes. I recently changed my current itinerary, and the taxes on the new itinerary were lower. The difference consumed most of the change fee and I only had to pay USD $17.

Overall, I would guess that you don't have to pay the ex-England (or any) tax more than once, but you should def check. Why not call and ask? You'll obviously get a more definitive answer from an airline rate desk, and any answer you get here will be unhelpful, anyway.
Thanks. Because I have not flown my first segment to lock the fare, thus I cannot call to ask them what should I pay for the changes.
chan1108 is offline  
Old May 12, 2024, 8:51 am
  #377  
 
Join Date: Apr 2024
Posts: 9
Are the rules different for a DONE and a Global Explorer ticket?

AA advised me when I booked my Global Explorer ticket last week that any route changes will incur a 125 dollar charge plus the difference in taxes.
SwedishGirl is offline  
Old May 12, 2024, 8:54 am
  #378  
 
Join Date: Mar 2003
Location: anywhere and everywhere
Programs: UA GS, AS MVP 100K, DL Diamond, Marriot Lifetime Titanium, AmEx Centurion
Posts: 5,596
Originally Posted by SwedishGirl
Are the rules different for a DONE and a Global Explorer ticket?

AA advised me when I booked my Global Explorer ticket last week that any route changes will incur a 125 dollar charge plus the difference in taxes.
Both charge for routing changes, and you'll always pay the tax difference. Other rules, of course, are different between the two.
SPN Lifer likes this.
ironmanjt is offline  
Old May 12, 2024, 9:33 am
  #379  
 
Join Date: Apr 2005
Location: Waterloo Canada
Programs: QF SG, AC, AA
Posts: 439
AKL-Africa on DONE5 for new QF Platinum: QR vs QF experience

As a new QF Platinum going AKL-Malawi on a DONE5, Mrs Jrobin and I have a choice of
AKL-DOH on QR 921 (Airbus A350-1000 according to Expertflyer) and ~ 4hrs (10pm-2am) in Al Mourjan? lounge in DOH, then likely to LUN on Boeing 787-8 Dreamliner or
AKL-SYD on QF 140 (Boeing 737), perhaps an hour 8:00-9:00am in the QF International F Lounge, and QF63 SYD-JNB (Boeing 787-9), arriving same day (16 hours earlier than QR) so could have an overnight near JNB at a hotel and start adjusting to time change.

Our only prior experience International business class was JFK-HKG-PER on CX.
Any suggestions?
Thanks

Last edited by jrobin; May 12, 2024 at 9:36 am Reason: clarity
jrobin is offline  
Old May 12, 2024, 9:41 am
  #380  
 
Join Date: Aug 2009
Posts: 103
I'm trying to make the simplest of changes (move a single segment by exactly one day, same flight number on the same route) and while I've gotten past the "call us" response from the Qantas team on twitter, I've now been advised that this will incur a 125 USD change fee.
The agent, upon my request, double checked this with the "the team" but came back with the same response.

Looking at the fare rules in expertflyer, I can see why they would want to say so, while the fare rules actually only specify the change fee for a no-show or changes to the ticketed points.
For changes, which don't do either, it just specifies that changes are permitted.
Spoiler
 

However the wiki and previous posts in this thread suggest that simple date changes should be free of charge.

Any advise on how to achieve date changes with Qantas without a change fee?
Perisai is offline  
Old May 12, 2024, 9:50 am
  #381  
 
Join Date: Mar 2003
Location: anywhere and everywhere
Programs: UA GS, AS MVP 100K, DL Diamond, Marriot Lifetime Titanium, AmEx Centurion
Posts: 5,596
Originally Posted by jrobin
As a new QF Platinum going AKL-Malawi on a DONE5, Mrs Jrobin and I have a choice of
AKL-DOH on QR 921 (Airbus A350-1000 according to Expertflyer) and ~ 4hrs (10pm-2am) in Al Mourjan? lounge in DOH, then likely to LUN on Boeing 787-8 Dreamliner or
AKL-SYD on QF 140 (Boeing 737), perhaps an hour 8:00-9:00am in the QF International F Lounge, and QF63 SYD-JNB (Boeing 787-9), arriving same day (16 hours earlier than QR) so could have an overnight near JNB at a hotel and start adjusting to time change.
I did SYD-JNB a few weeks back, and would choose that option (and saving lots of time) over the QR option any day of the week. I am not at all a fan of the very open-cabin 787-8 QR seat, and that middle of the night connection and subsequent redeye to LUN is going to be rough. However, if it's your ultimate destination you can also consider adding in overnights to arrive more rested. I'd also overnight in SYD to spare yourself the super early departure from AKL.
ironmanjt is offline  
Old May 12, 2024, 9:51 am
  #382  
 
Join Date: Mar 2003
Location: anywhere and everywhere
Programs: UA GS, AS MVP 100K, DL Diamond, Marriot Lifetime Titanium, AmEx Centurion
Posts: 5,596
Originally Posted by Perisai
However the wiki and previous posts in this thread suggest that simple date changes should be free of charge.

Any advise on how to achieve date changes with Qantas without a change fee?
They should be free. Hang up, call again. Such is life with the QF desk. It may sound terrible, but after a few dozen calls on my first DONE if I can instantly tell the agent is Fiji after a few sentences/questions "oops, something's on fire in the kitchen, gotta run, thanks for your help"
Perisai likes this.

Last edited by ironmanjt; May 12, 2024 at 9:52 am Reason: typo
ironmanjt is offline  
Old May 12, 2024, 10:02 am
  #383  
 
Join Date: Aug 2009
Posts: 103
Originally Posted by ironmanjt
They should be free. Hang up, call again. Such is life with the QF desk. It may sound terrible, but after a few dozen calls on my first DONE if I can instantly tell the agent is Fiji after a few sentences/questions "oops, something's on fire in the kitchen, gotta run, thanks for your help"
Unfortunately this is the twitter contact channel 🙈

Might have to resort to the hotline.
Perisai is offline  
Old May 12, 2024, 10:35 am
  #384  
 
Join Date: Dec 2006
Location: NRT / HND
Programs: AA EXP, NH Plat, Former UA 1K
Posts: 5,824
Originally Posted by Perisai
I'm trying to make the simplest of changes (move a single segment by exactly one day, same flight number on the same route) and while I've gotten past the "call us" response from the Qantas team on twitter, I've now been advised that this will incur a 125 USD change fee.
The agent, upon my request, double checked this with the "the team" but came back with the same response.

Looking at the fare rules in expertflyer, I can see why they would want to say so, while the fare rules actually only specify the change fee for a no-show or changes to the ticketed points.
For changes, which don't do either, it just specifies that changes are permitted.
Spoiler
 

However the wiki and previous posts in this thread suggest that simple date changes should be free of charge.

Any advise on how to achieve date changes with Qantas without a change fee?
Originally Posted by ironmanjt
They should be free. Hang up, call again. Such is life with the QF desk. It may sound terrible, but after a few dozen calls on my first DONE if I can instantly tell the agent is Fiji after a few sentences/questions "oops, something's on fire in the kitchen, gotta run, thanks for your help"
Originally Posted by Perisai
Unfortunately this is the twitter contact channel 🙈

Might have to resort to the hotline.
It's been reported lately that QF is trying to charge for everything, regardless of the rules (this was reported pre-Cairo sale). With the twitter team I'd ask them to reference the rule that points to charging it? I'd dealt with them a year ago and they tried it but I pushed back and they did the change free after some back and forth. I seriously doubt you'll get anywhere with the call centers, but yes instantly hang up on anyone who sounds Fijian.

With QF quite often you have to teach them the rules of these fares, don't expect them to know it already. But the call centers aren't given the tools to learn, while the Twitter team is capable of learning. Hold your ground, go back and forth a bit, quote the fare rules, not Flyertalk and you'll likely prevail. The important part of the fare rules to quote is the difference between changes in ticketed points ($125) and date changes "changes allowed".
SPN Lifer and Perisai like this.
dvs7310 is offline  
Old May 12, 2024, 12:28 pm
  #385  
 
Join Date: Apr 2005
Location: Waterloo Canada
Programs: QF SG, AC, AA
Posts: 439
AKL-Africa on DONE5: QR vs QF experience, JNB airport hotel suggestions

Originally Posted by ironmanjt
I did SYD-JNB a few weeks back, and would choose that option (and saving lots of time) over the QR option any day of the week.
Thanks for this advice.
Any suggestions of airport hotels at JNB?

Originally Posted by ironmanjt
I am not at all a fan of the very open-cabin 787-8 QR seat, and that middle of the night connection and subsequent redeye to LUN is going to be rough..However, if it's your ultimate destination you can also consider adding in overnights to arrive more rested.
Malawi then Zambia and Victoria Falls are the ultimate destinations; LUN is just a little closer and more central than JNB to start.
Unfortunately I have no shortage of segments so can use one from JNB-LUN or HRE and not need to return to JNB.

Originally Posted by ironmanjt
I'd also overnight in SYD to spare yourself the super early departure from AKL.
Great idea about the overnight in SYD, but we are starting in RAR, and do not get to AKL until 6:25pm Last QF non-stop is at 4:05pm.
We might add in a night or two in Malawi after the night at JNB before our tour starts.



​​​​​​​
jrobin is offline  
Old May 12, 2024, 2:04 pm
  #386  
 
Join Date: Mar 2003
Location: anywhere and everywhere
Programs: UA GS, AS MVP 100K, DL Diamond, Marriot Lifetime Titanium, AmEx Centurion
Posts: 5,596
Originally Posted by jrobin
Thanks for this advice.
Any suggestions of airport hotels at JNB?
The Protea is fine and close - alternately spend 20 minutes and $15 and head to Melrose Arch. Very walkable and safe neighborhood and you could go out for a nice dinner and see a little. Plenty of great hotels there: Marriott, Fire and Ice, African Pride, etc.

Originally Posted by jrobin
Malawi then Zambia and Victoria Falls are the ultimate destinations; LUN is just a little closer and more central than JNB to start. Unfortunately I have no shortage of segments so can use one from JNB-LUN or HRE and not need to return to JNB.
Is it your first time in Southern Africa? If you're not familiar there's really not much to do/see in Lusaka, and flights to the Falls are actually easier and more frequent from South Africa.​​​​​​​
dvs7310 likes this.
ironmanjt is offline  
Old May 12, 2024, 9:44 pm
  #387  
 
Join Date: Dec 2006
Location: NRT / HND
Programs: AA EXP, NH Plat, Former UA 1K
Posts: 5,824
Originally Posted by jrobin
Thanks for this advice.
Any suggestions of airport hotels at JNB?
In addition to what ironmanjt mentioned, in JNB I always stay at the Hilton in Sandton, it's also in a safe area, you can take the train back and forth to Sandton if you'd like vs. a taxi but you'll still need a taxi from Sandton station.

Originally Posted by jrobin
Malawi then Zambia and Victoria Falls are the ultimate destinations; LUN is just a little closer and more central than JNB to start.
Unfortunately I have no shortage of segments so can use one from JNB-LUN or HRE and not need to return to JNB.

Great idea about the overnight in SYD, but we are starting in RAR, and do not get to AKL until 6:25pm Last QF non-stop is at 4:05pm.
We might add in a night or two in Malawi after the night at JNB before our tour starts.
There's no longer a oneworld airline covering those segments, so using your xONEx segments isn't an option. Pre-COVID there was a BA franchise that was really handy but unfortunately went into bankruptcy and looks like we won't have another (sub-Saharan) African carrier until WB (Rwandair) joins.

Agree with ironmanjt, JNB is a lot more convenient of a transit hub in Southern Africa than LUN or HRE. Another potential advantage using JNB as your departure point is that you might get lucky with QR QSuites, while both LUN and HRE are 788s so you know the seat you're getting there.

From JNB you have options to both LLW and BLZ, from LUN it's LLW only. Not sure where you're ultimately going in Malawi but if just the cities I'd say Blantyre is the more interesting one. Having said that I'd advise going to Cape Maclear or Nkhata Bay if you have time. I did self-drive in Malawi and had zero issues there, you don't deal with so many police checkpoints like in certain neighboring countries.
dvs7310 is offline  
Old May 12, 2024, 10:09 pm
  #388  
 
Join Date: Mar 2003
Location: anywhere and everywhere
Programs: UA GS, AS MVP 100K, DL Diamond, Marriot Lifetime Titanium, AmEx Centurion
Posts: 5,596
Originally Posted by dvs7310
In addition to what ironmanjt mentioned, in JNB I always stay at the Hilton in Sandton, it's also in a safe area, you can take the train back and forth to Sandton if you'd like vs. a taxi but you'll still need a taxi from Sandton station
with an evening arrival from Sydney, I would strongly recommend against the Hilton unless you are a diehard loyalist to the brand. As noted, while you can take the train there, youll then have to take an Uber from the train station to the hotel as it is close to a 1 km walk and once youre there, youll have to take another Uber to get to dinner or anything else. the reason I mentioned the Melrose neighborhood is that once you take a direct Uber from the airport youre in a walkable neighborhood for everything else you would want
SPN Lifer and dvs7310 like this.
ironmanjt is offline  
Old May 13, 2024, 1:17 am
  #389  
 
Join Date: Dec 2006
Location: NRT / HND
Programs: AA EXP, NH Plat, Former UA 1K
Posts: 5,824
Originally Posted by ironmanjt
with an evening arrival from Sydney, I would strongly recommend against the Hilton unless you are a diehard loyalist to the brand. As noted, while you can take the train there, youll then have to take an Uber from the train station to the hotel as it is close to a 1 km walk and once youre there, youll have to take another Uber to get to dinner or anything else. the reason I mentioned the Melrose neighborhood is that once you take a direct Uber from the airport youre in a walkable neighborhood for everything else you would want
Definitely don't disagree with you on that aspect. That particular Hilton though has quite good Gold / Diamond recognition in my experience (great upgrades) and their in-room dining is very cheap if you don't feel like going out. But yes, I do end up Ubering literally everywhere when I stay there if I don't have a rental car.
SPN Lifer likes this.
dvs7310 is offline  
Old May 13, 2024, 12:00 pm
  #390  
 
Join Date: Jan 2011
Location: UK
Programs: BA Gold
Posts: 941
If/when Hawaiian Airlines joins oneworld I assume you can include HNL-PPT-HNL in a oneworld explorer and this will be counted in TC3 and would limit you to 2 more segments in South West Pacific? This could be an issue I guess, are the rules (more segments in South West Pacific) likely to be updated to take into account the new flight opportunities?

Do the following not breaks the current "Only one intercontinental departure and one intercontinental arrival permitted in each continent" rule?:

LAX-HNL-PPT-HNL-SYD-PER-HKG

and

LAX-HNL-PPT-HNL-NRT-HKG-SYD-PER

If so I guess the rules will need to be reviewed?
ademanuele is offline  


Contact Us - Manage Preferences Archive - Advertising - Cookie Policy - Privacy Statement - Terms of Service -

This site is owned, operated, and maintained by MH Sub I, LLC dba Internet Brands. Copyright © 2024 MH Sub I, LLC dba Internet Brands. All rights reserved. Designated trademarks are the property of their respective owners.